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“Fine for a night or two” 3 of 5 stars
Review of Spruce Grove Inn

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Spruce Grove Inn
2.5 of 5 Hotel   |   545 Banff Avenue, Banff, Banff National Park, Alberta T1L 1B5, Canada   |  
Hotel amenities
Ranked #30 of 31 Hotels in Banff
Ashford, United Kingdom
Level Contributor
305 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 504 helpful votes
“Fine for a night or two”
3 of 5 stars Reviewed July 29, 2014 via mobile

The reception was cheerful and welcoming. Room was fine, good size. Air cond was very weak and wifi signal even weaker. There were moose in the park behind the hotel, so that was a bonus. Bathroom ok but be wary of getting out of the bath, there is only a plastic handle to hang on to, problem for our older friends. Hair dryer didn't work. Breakfast was fine, limited but cheap( for Banff). Could have been better with little effort and attention to minor problems. Wouldn't stay here if I was loaded.

Stayed July 2014, traveled with family
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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209 reviews from our community

Traveler rating
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Rating summary
  • Location
    3 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (32)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
Calgary, Canada
Level Contributor
19 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
2 of 5 stars Reviewed July 28, 2014

As a former resident of Banff, and coming from the hotel industry I wasn't expecting too much of this stay. I was back in Banff for one night and not planning on spending much time in the room so I wasn't too concerned about it.

The room itself was ok, nothing special, housekeeping was lacking but the room wasn't dirty (imperfections in the way the beds were made ect.) I do have to critique the large glass ceiling height window with no covering that made it impossible to block the light from the room come dawn.

Front desk staffing is another issue. While I don't want to go so far as say they were incompetent, I will say they were unprofessional and poorly trained. While I won't go into detail, a high level shows trouble with communication, ability to handle or resolve conflict (another guest vs. front desk), operation of their computer system ect.

If your looking for a cheap (for Banff) place to crash and you have some patience then not a bad idea, otherwise book with caution.

  • Stayed July 2014, traveled as a couple
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lethbridge, Canada
1 review
2 of 5 stars Reviewed July 23, 2014

First off I wanna say that the staff were amazing! As someone that works at a hotel its something I look for! I would like to say that Cassandra at the front desk was not only accommodating but fun! When problems were happening she helped make me laugh, that's staff that you want.
Now...for the rest. The hotel is apart of the Voyager inn and they make you check in there if you come in later than walk to the other hotel. The breakfast is also in that hotel so you have to walk there. And if the restaurant is busy on the main floor well you get to walk your half awake butt up to the second level.....like how accommodating is that!? And if your not willing to spend the $7 for the hotbreakfast ddon't even bother going cause its useless. So disappointed!!!! Dry old muffins, bread, and stale cereal. Yum...... Our room had crumbs on the bed when we arrived, not a biggie. Then we had no iron, coffee pot didn't work and neither did the remote for that amazing 1990 tube TV. The beds were not comfortable and the blanket on top was far from pleasant. If you wanna enjoy your time go some where else.

  • Stayed July 2014
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
1 of 5 stars Reviewed July 20, 2014

No matter how budget conscious you are, I strongly recommend that you never stay at this hotel. Do not book this hotel on any of the booking sites because most will be non refundable and trust me upon arrival you will want to cancel and leave. Our bathroom was covered in hair, not ours! Hair in the tub, on the towels and in every corner of the bathroom floor. Even the complimentary plastic cups had hair between them. The carpet had white disgusting stains on it in more than 5 areas, my family and I literally threw away our socks after wearing them in that room. The ceiling had an unknown substance thrown on it that splattered the wall. I did read comments about this hotel after booking online and attempted to cancel this room 3 months before arrival. However, I was told it was non refundable. The manager said she would upgrade my room due to my concerns based on tripadvisor reviews. We arrived after a 10 hr drive and shockingly the manager said she did not recall our conversation and did not give us the upgrade, I was in disbelief. When I was checking out I asked to have a print out of my room record and there in writing were the notes for our upgrade, another fail on this hotel! Trust me when I tell you, do not stay at this hotel. My family and I travel on a budget but have never stayed in a hotel so poorly run. Spend the extra money for any other hotel in Banff. The first red flag for anyone is the fact the management/owners do not respond to comments on Tripadvisor for both hotels Spruce Grove/ Voyager Inn they really do not give a damn, sad.

Room Tip: Telus signal is so weak wifi not work
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  • Stayed July 2014, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Surrey
Level Contributor
220 reviews
82 hotel reviews
common_n_hotel_reviews_1bd8 115 helpful votes
2 of 5 stars Reviewed July 18, 2014

In a summer where rates are $250 per night and up, you get what you pay for when the rate is half that at this place or the sister property next door (Voyager). Very dated carpet, walls, beds, linens and an air conditioner that barely cools the room.

For breakfast you can have a free cereal and yogurt bar or go next door and pay an extra $7 per person tones dry eggs, dry muffins as well as cereal and yogurt.

Want someplace cheap? Stay here. Want some place good? Don't.

Stayed July 2014, traveled with family
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Southwold
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed July 17, 2014

First the good points.

We had a good sized room with two Queen beds. The Hotel staff were very friendly if a bit laid back. However, they were very helpful and most of them on student exchanges and therefore probably lacked hotel experience but they appeared to do their best. Looks good on the outside

The not so good. Walls very thin so hotel needs serious sound proofing. We were woken up at different times of the night by doors being slammed. Coach parties up at 6am or before in the morning and the noise they made was terrible not to mention the long queues for breakfast at 7am in the morning - even worse if you left it any later. Breakfast supplies kept running out. The carpets do need to be steam cleaned or replaced with a wooden floor/tiles like the other hotels. Reception was filthy.

The hotel itself was very tired and not very clean. A bit like 'Fawlty Towers' No hairdryer or fridge is not acceptable.
I would book this hotel only if the rates were the cheapest in town.

Room Tip: Ask for a twin bedded room (queen beds) or an upgrade if there is one.
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  • Stayed July 2014, traveled as a couple
    • 2 of 5 stars Value
    • 2 of 5 stars Rooms
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bargara, Australia
Level Contributor
56 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
5 of 5 stars Reviewed July 13, 2014

big clean room with great bed
15 minute walk to shops
good value restaurant next door for dinner & breaky
staff all friendly & helpful
Banff is just a lovely little town
we will be back
robin lerch qld aust

  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Spruce Grove Inn

Address: 545 Banff Avenue, Banff, Banff National Park, Alberta T1L 1B5, Canada
Location: Canada > Alberta > Canadian Rockies > Banff National Park > Banff
Amenities:
Bar / Lounge Business Center with Internet Access Restaurant Swimming Pool
Hotel Style:
Ranked #30 of 31 Hotels in Banff
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Spruce Grove Inn 2.5*
Number of rooms: 112
Reservation Options:
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Also Known As:
Spruce Grove Hotel Banff
Spruce Grove Banff

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