We stayed at this hotel for ten nights as part of a UK ski holiday package which provided half board - a useful feature if you've been on the slopes all day and don't want to pay the kind of restaurant prices charged in Banff.
We liked the hotel room (we had a superior Queen room, with comfortable beds), the service and the friendliness of the reception staff, but found the menu to be a little limited, albeit with enormous portion sizes, However it has to be said that on several occasions the chef prepared vegetarian dishes specially. On three occasions, at the weekend, we were disturbed by drunken guests in the early hours, a problem which hotel security eventually handled. You might find this to affect your decision to visit.
The modern Spruce Grove is connected to an older building (The Voyager Inn) by an underground passage, and the main reception and dining room are accessible this way. Each hotel has its own reception area, but the one at the Spruce Grove only seems to be open at times of high occupancy, particularly weekends. At other times guests don't get the best impression if/when they take their luggage to the Spruce Grove door only to be to told to go next door. It's not beyond the wit of man - or woman - to be told where to go in advance, particularly when there's a rep . . .
If you're bringing your own skis, you'll need to store them in lockers (padlocks provided free) in a room off the basement car park, accessible from your room by lift. Hotel policy forbids bringing skis and boards into the hotel itself, but unless you're driving, you have to. (Later on, you discover that you can open the garage doors with your room key and walk down the ramp into the car park, and get to the lockers that way.)
We were very impressed by the service we got at the Spruce Grove, particularly at mealtimes, though also because of the friendliness and helpfulness of reception staff, and for providing a free kettle on request!
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- Also Known As:
- Spruce Grove Hotel Banff
- Spruce Grove Banff