We stayed for 3 nights and we were quite wary because of previous reviews which I hadn't really looked at until a few days before.
The place was fine - we are from Australia and it was pretty much exactly what you would expect of a 3 star place. It was clean (not spotless), spacious and close to everything. In our book that gets a thumbs up.
We ate breakfast elsewhere on the first day because we were a bit concerned about the reviews. The following day we decided to check out the free breakfast just to see and it was great. Again it was the sort of thing an Aussie would expect from a 3-4 star continental buffet (and no better than some 5 star places I've stayed). Several different juices, fresh fruit, yogurts, croissants and pastrys, several cereals, toast, coffee, various teas. Lets keep in mind this breakfast is FREE with the room so I'm a bit baffled as to what other reviewers were expecting. Even if you paid the $7 a head it was most definitely worth it.
Overall this place was value for money - if you're looking for a 5 star experience you're going to have to pay for it in Banff. We have stayed predominantly at B&Bs for the rest of our trip, which cost around the same per night ($110-130) but the standard was in a different league altogether - every place we have stayed so far has been top notch - a good option for those on a budget looking for something special.
Ask for a room away from the rear car park and exits. Buses seem to be pulling up and backing out at...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A very good day to you,
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On behalf of the Hotel and all of the Team I very much thank you for your review, comments and observations: it is always good for the Hotel to receive "Reviews" (both Good ones as well as Poor ones) as all as they are constructive as they are always helpful with the continuous process of trying to improve and provide an ever better Guest Experience.
It is lovely to receive your very possitive review: a genuinely possitive review such as yours can be most helpful to the staff and very rewarding to them by letting them know that all their very hard work and effort is appreciated by many of our Guests.
You are absolutely correct the Hotel is targeted as a 3 star property and does not pretend to be a 5 star one; the goal is always to try and provide the best Service & Experience for a 3 star operation: unfortunately the Hotel is not situated in downtown Banff and therefore it is a good 10-15 mins (flat) walk to get downtown.
The breakfast options are always a challenge in that for some the breakfast is not enough & not worth either the "Free" Continental or the $7 for everything yet for others (such as yourselves) there are excellent choices & options that are considered to be excellent value for money - unfortunately this will be an ongoing challenge (trying to please "all") that the Hotel will continue to work on.
Myself and the whole Hotel Team are so very happy to hear that you really enjoyed your stay with us and that your whole holiday experience in Canada has been such a success. Should you ever be visiting again we would love to welcome you back to the beautiful mountains, amazing Banff and of course to our Hotel.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.