We stayed here 2 nights and it was not fantastic. The rooms were dirty and needed a severe clean. Rubbish was behind the bed and the floors needed a clean. Dust was thick on top of the bed railings. I had to clean the dust off before going to sleep. The bed linen was clean but a single sheet had been used crossways to make the bed. The coffee maker was still full of coffee from the previous guests and the cups were dirty. Critically, staff were not friendly. We discussed our findings with other guests and many had a similar story to tell. I might add that it was great to have two basins as it made easy for morning and evening duties. The location could have been better as it was about a 15 minute hike to the main centre. Whilst I appreciate that people work in these hotels management needs to take a serious look at its cleaning strategy. I would not stay again.
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- Also Known As:
- Spruce Grove Hotel Banff
- Spruce Grove Banff