Our room was well appointed and reasonably clean. Unfortunately the housekeeping in the hallways needed attention when we first arrived at about 4:00 PM and still did when we left around 10:00 the next morning. The Q-Tip and string in the photos was on the hallway carpet just outside our room the entire time. We had to go next door to the Voyager Inn to check out in the morning as both are under the same management. Just as others have noted, The Voyager Inn is a dump and we elected to pass on the complimentary breakfast. It looked scary. We will not be returning.

On it's own, the Spruce Grove hotel is not that bad - basic, but clean and comfortable. However, they share certain facilities (including restaurant) with the neighbouring Voyager Inn, which is a dump. We ended up skipping breakfast as we were appalled by the restaurant facilities, which looked dated and dirty. Too bad really; it let down our overall experience.

My girlfriend and I decided to make a last minute trip to do some hiking before things got busy in the fall. We managed to get a room at the spruce grove inn last minute, at the time we thought we got lucky. We drove in Saturday morning and checked in later in the day, no problems, nice hotel right on the Banff main drag. We had a quick nap and headed out for dinner and returned later that evening. Everything was satisfactory until Monday morning when I woke up covered in bites, specifically my face and back. Several years ago I backpacked through Europe and had an unfortunate encounter with bed bugs while jumping through hostels. I know what they are, there is no mistake, these are bed bugs bites. I met with a physician at the university of Alberta and he confirmed that these are bed bugs and gave me some medication. I will not ever be returning to this hotel, I feel scammed to have paid $200 for a hotel room that had bed bugs, and potentially have brought them into my home because of this hotel. Please do not stay here and warn anyone else going to Banff to stay away from this hotel, Bed Bugs are no laughing matter.

Overall, the staff was nice, courteous.. the hotel was clean, with safe heated underground parking.

The rooms were basic and clean - however the bed was extremely uncomfortable, worn out.. needed new spring.....