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“A Piece of Heaven” 5 of 5 stars
Review of Castle Mountain Chalets

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Castle Mountain Chalets
3.5 of 5 Cabin/Campground   |   Junction of Hwy 93 S & 1A, Banff, Banff National Park, Alberta T1L 1B5, Canada   |  
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Hotel amenities
Ranked #8 of 19 Specialty lodging in Banff
Rome, Lazio, Italy
1 review
2 helpful votes 2 helpful votes
“A Piece of Heaven”
5 of 5 stars Reviewed December 6, 2012

Incredible Hospitality and views...Thank you Castle Mountain Chalets...The Cabin was immaculate , we had # Cabin # 5 walked out the door in the morning and had tears in my eyes as we were both mezmorized by the beauty of Castle Mountain.The Bow Valley Parkway is filled with wildlife in this pritine setting , loved the little grocery store on site as well as the outdoor hottub..We will be going back for many years to come...Ps...loved the sound of the train..Dave and Pam C

Room Tip: Get the 1 Bedroom Deluxe..The whole property was immaculate...
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  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerCM, General Manager at Castle Mountain Chalets, responded to this review, January 16, 2013
Happy New Year!

I just wanted to take a moment to say thank you for such a nice review. It's nice to see our hard work being appreciated. The staff do their best to make sure you enjoy your time away, and comments like yours do not go unnoticed.

Hope to see you again in the near future!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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130 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
Date | Rating
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English first
Calgary
Senior Contributor
33 reviews 33 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed November 19, 2012

My boyfriend and I went here for two nights to celebrate an anniversary. Last year we stayed at the Banff Fairmont and without thinking twice we both would choose Castle Mountain again. We loved it there. It was easy to find, you could apparently take the highway right to it but we took the scenic route from the 1A through the Bow Valley Parkway. I would recommend taking the 1A. Castle Mountain is literaly half way between Banff and Lake Louise. (28 minutes to Banff, 27 minutes to Lake Louise.) We got there, checking in took a few minutes but literally everyone was there checking in for the stay. I didnt get the mans name checking us in but he was awesome, so friendly and helpful. We were in chalet #5 get this one if you want a view of a mountain literally walked out the door every morning and a huge mountain right there. We had a one bedroom deluxe and it was perfect.

Yes you do have to bring your own food and snacks and whatever else but thats just adds to the experience of staying somewhere in the mountains. We were however rushed leaving Calgary so were not able to do our groceries at our local store so we went to lake louise the first day and they just have a little store very expensive. Second day we went into Banff and they have a Safeway but still very expensive too. There is a little store at Castle Mountain but also expensive and just mainly snacks and things that you could have forgotten.

They do have 3 different areas for BBQ pits and there were people out bbqing in the cold so they are available to use. It is pet friendly, you would have never guessed it though it was so quiet the whole time we were there and we saw dogs walking around the whole time.

We loved the room, for the price that we paid I think it was worth it maybe even more then what we expected. Flat screen, with a dvd player. Stone wall with a fireplace. That was my boyfriend's favorite part, tending the fire. Everything in the kitchen was clean and worked. Bathroom was the perfect size; shower, jacuzzi, and big sink area. Bedroom was also very nice, very comfortable.

There were some reviews saying the trains were mainly the bad point for staying here. The train track in honestly like 100ft away from the chalets so yes you are going to hear the trains. But knowing that, this is still going to be the place I choose to go to for a little getaway. There is too many nice things at this location for one little thing like hearing trains to stop me from going. I've already booked to go back in a few months, we have family coming to visit and this would be an amazing spot to bring them for a few nights.
So yes I would recommend this place to anyone. We had an amazing time.

Room Tip: We had Chalet #5 wonderful view of the mountains right outside the door. People infront of us checki...
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  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerCM, General Manager at Castle Mountain Chalets, responded to this review, November 21, 2012
Thank you very much for taking the time to write about your experience with us at Castle Mounatin Chalets. Its always great to hear that we helped make your weekend enjoyable, especially if you were also here to celebrate an anniverary.

It is also always nice to hear that the team was friendly and helpful. I will make sure to pass along your nice comments about Jarrad (front desk guy who checked you in).

On a side note, Canmore also has a Safeway and a Sobeys for groceries that you may not have been able to pick up. The stores are much larger than what is in Banff and Lake Louise, so it does offer a bigger selection and sometimes more affordable choices :).

Again, thank you! We look forward to hosting you again!
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Edmonton, Canada
Contributor
20 reviews 20 reviews
6 hotel reviews
Reviews in 13 cities Reviews in 13 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed October 21, 2012

Spent a few days at Castle Mountain Chalets with my family, it was out first trip with our newborn (3mos) and we thoroughly enjoyed our stay. We stayed in the 1 bedroom deluxe and it was very spacious.. Staff is very friendly and checked everyday to see if we needed anything..

As some people have mentioned there are train tracks right by the cabins and they are pretty loud but they don't come by all that often and pass very quickly.. I'm a light sleeper and they never woke me up.... Screaming newborn.. That's a different story..

This was our second visit to castle mountain, we will definitely be back and may just make it an annual trip for our family..

  • Stayed October 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
Reviews in 2 cities Reviews in 2 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed October 18, 2012

The chalets are in the shadow of Castle Mountain, one of the most distinctive peaks in the Canadian Rockies. I love the location midway between Banff and Lake Louise. The cabins are very nice and comfortable, and well maintained. They're easy to get to, and there is lots of wildlife in the area.

Unfortunately, there are a few drawbacks.

This was our second stay at Castle Mountain Chalets - the first was in 1998 as a couple. On this most recent stay we brought our 11 year old twins with us. If you're traveling as a couple, the one bedroom deluxe cabin is great. For a family of four, not so much. The second bed is a pullout couch in the living room. It was uncomfortable, but you can't expect much comfort from a sleeper sofa. The problem is that there is a skylight in the living room, and due to the northern latitude, the sun stays out quite late in the summer. It's hard to sleep in a perfectly bright room, and there's no way to cover the skylight. If you've got more than two people in your group, stay in the two bedroom cabin. The light wouldn't be a problem in the winter, though.

The other drawback is the train noise - other people have talked about it in their reviews, but we stayed there anyway because we didn't remember it being bad on our first trip. I don't know if the train horns are just louder now than they used to be, or if it was something else, but whatever the reason, the noise was a LOT worse than it was on our first trip. We did stay in a cabin that was closer to the tracks this time, but I don't think that could make too much of a difference - all the cabins are fairly close. Maybe some cabins have better insulation than others. We typically were woken up multiple times per night by trains.

I like the chalets, but due to the trains and the fairly high prices, we probably won't stay here again.

  • Stayed July 2012
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vancouver, Canada
Contributor
20 reviews 20 reviews
8 hotel reviews
Reviews in 13 cities Reviews in 13 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed September 30, 2012

We have stayed here two years in a row while crossing the country and have found it to be a true treasure. Nestled in the majestic Banff mountains, the air and scenery relax us like no where else and we love the trains, fantastic log cabins and great trails. We take our dogs with us and they love the huge bathroom with tile floors to sleep on to keep them cool. The trains were startling at first but we quickly get used to them and they add to the feeling of being somewhere special. The delux cabin we stay in has a fireplace in the living room, French doors through to a bedroom with a very comfortable bed, a huge bathroom with a whirlpool tub, a kitchen and wonderful porch. Bring your own food as there is nothing close in terms of shopping or resturants.

Stayed August 2012
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
South Florida
Senior Contributor
49 reviews 49 reviews
36 hotel reviews
Reviews in 35 cities Reviews in 35 cities
45 helpful votes 45 helpful votes
5 of 5 stars Reviewed September 27, 2012

My cabin was huge. Someone could live there permanently and be very comfortable. The bathroom alone is the size of most hotel rooms. It had a great big great shower and a jacuzzi. The full size kitchen had many more utensils, pots & pans, etc. than most rentals. Like a permanent residence, this place was fully furnished with everything you could possibly need. It had a big porch facing the wilderness in the back so you felt you were alone in the woods.
The only negative is the unfortunate train tracks very close by. Trains ran by regularly with their horns blasting even in the middle of the night. Buy ear plugs & go there anyway. It is worth it.

  • Stayed September 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Camberley, United Kingdom
Top Contributor
92 reviews 92 reviews
24 hotel reviews
Reviews in 41 cities Reviews in 41 cities
32 helpful votes 32 helpful votes
3 of 5 stars Reviewed September 25, 2012

Location is good as it is between Lake Louise and Banff on the Bow Valley Parkway and close to several places worth visiting e.g. Johnston's Canyon. Accommodation was satisfactory but the regular trains and the fact that they sound their whistles as they go past (day and night) made is not such a restful place. I live by a train line in the UK and could easily cope with the sound of the trains as they go past (which takes a while as they are quite long) but the shrill whistle in the early hours of the morning was very disturbing..... It was only when i checked out after a 3 day stay that I saw that they had ear plugs in a bowl at reception :-(

  • Stayed September 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Castle Mountain Chalets

Address: Junction of Hwy 93 S & 1A, Banff, Banff National Park, Alberta T1L 1B5, Canada
Phone Number:
Location: Canada > Alberta > Canadian Rockies > Banff National Park > Banff
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #8 of 19 Specialty lodging in Banff
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Castle Mountain Chalets 3.5*
Official Description (provided by the hotel):
Midway between Banff and Lake Louise, in the heart of Banff National Park, you'll find a breathtaking location and the perfect getaway resort - Castle Mountain Chalets. Beautifully designed and furnished individual chalets are where you will relax in this nature lover's paradise. ... more   less 
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Also Known As:
Castle Mountain Chalets Hotel Banff

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