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“Beautiful location with a couple of drawbacks” 4 of 5 stars
Review of Castle Mountain Chalets

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Castle Mountain Chalets
3.5 of 5 Cabin/Campground   |   Junction of Hwy 93 S & 1A, Banff, Banff National Park, Alberta T1L 1B5, Canada   |  
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Hotel amenities
2 reviews
Reviews in 2 cities Reviews in 2 cities
8 helpful votes 8 helpful votes
“Beautiful location with a couple of drawbacks”
4 of 5 stars Reviewed October 18, 2012

The chalets are in the shadow of Castle Mountain, one of the most distinctive peaks in the Canadian Rockies. I love the location midway between Banff and Lake Louise. The cabins are very nice and comfortable, and well maintained. They're easy to get to, and there is lots of wildlife in the area.

Unfortunately, there are a few drawbacks.

This was our second stay at Castle Mountain Chalets - the first was in 1998 as a couple. On this most recent stay we brought our 11 year old twins with us. If you're traveling as a couple, the one bedroom deluxe cabin is great. For a family of four, not so much. The second bed is a pullout couch in the living room. It was uncomfortable, but you can't expect much comfort from a sleeper sofa. The problem is that there is a skylight in the living room, and due to the northern latitude, the sun stays out quite late in the summer. It's hard to sleep in a perfectly bright room, and there's no way to cover the skylight. If you've got more than two people in your group, stay in the two bedroom cabin. The light wouldn't be a problem in the winter, though.

The other drawback is the train noise - other people have talked about it in their reviews, but we stayed there anyway because we didn't remember it being bad on our first trip. I don't know if the train horns are just louder now than they used to be, or if it was something else, but whatever the reason, the noise was a LOT worse than it was on our first trip. We did stay in a cabin that was closer to the tracks this time, but I don't think that could make too much of a difference - all the cabins are fairly close. Maybe some cabins have better insulation than others. We typically were woken up multiple times per night by trains.

I like the chalets, but due to the trains and the fairly high prices, we probably won't stay here again.

  • Stayed July 2012
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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118 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (16)
Date | Rating
  • English first
  • French first
  • German first
  • Spanish first
  • Any
English first
Vancouver, Canada
Contributor
19 reviews 19 reviews
8 hotel reviews
Reviews in 12 cities Reviews in 12 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed September 30, 2012

We have stayed here two years in a row while crossing the country and have found it to be a true treasure. Nestled in the majestic Banff mountains, the air and scenery relax us like no where else and we love the trains, fantastic log cabins and great trails. We take our dogs with us and they love the huge bathroom with tile floors to sleep on to keep them cool. The trains were startling at first but we quickly get used to them and they add to the feeling of being somewhere special. The delux cabin we stay in has a fireplace in the living room, French doors through to a bedroom with a very comfortable bed, a huge bathroom with a whirlpool tub, a kitchen and wonderful porch. Bring your own food as there is nothing close in terms of shopping or resturants.

Stayed August 2012
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
South Florida
Senior Contributor
49 reviews 49 reviews
36 hotel reviews
Reviews in 35 cities Reviews in 35 cities
44 helpful votes 44 helpful votes
5 of 5 stars Reviewed September 27, 2012

My cabin was huge. Someone could live there permanently and be very comfortable. The bathroom alone is the size of most hotel rooms. It had a great big great shower and a jacuzzi. The full size kitchen had many more utensils, pots & pans, etc. than most rentals. Like a permanent residence, this place was fully furnished with everything you could possibly need. It had a big porch facing the wilderness in the back so you felt you were alone in the woods.
The only negative is the unfortunate train tracks very close by. Trains ran by regularly with their horns blasting even in the middle of the night. Buy ear plugs & go there anyway. It is worth it.

  • Stayed September 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Camberley, United Kingdom
Top Contributor
68 reviews 68 reviews
20 hotel reviews
Reviews in 32 cities Reviews in 32 cities
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed September 25, 2012

Location is good as it is between Lake Louise and Banff on the Bow Valley Parkway and close to several places worth visiting e.g. Johnston's Canyon. Accommodation was satisfactory but the regular trains and the fact that they sound their whistles as they go past (day and night) made is not such a restful place. I live by a train line in the UK and could easily cope with the sound of the trains as they go past (which takes a while as they are quite long) but the shrill whistle in the early hours of the morning was very disturbing..... It was only when i checked out after a 3 day stay that I saw that they had ear plugs in a bowl at reception :-(

  • Stayed September 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Calgary, Canada
1 review
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed September 20, 2012

My husband and I have been staying at Castle Mountain for the past 10 years. We always stay in the Deluxe Cabin which has everything we need and even allows us to bring our dog with us. This year, unlike every other year , the service was the worst thing I have ever experienced. We have always been knows as a "repeat guest" and because of that we have always got a great rate. This year that did not happen. We enjoyed staying here because we got to know the great staff that was always been there in the past. This year the staff would not even look at us let alone even say a simple hello. There was a great maintenance guy with his dog who always looked after us and have noticed he too has even left. What happened to this place that all the key staff keep leaving? The owners need to look into this as I have kept in touch with certain staff who are no longer there who still should be! I am sorry to say that we will no longer be returning to Castle. The owners need to be aware that this place is just not the same place that we used to call our home away from home.

  • Stayed August 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
White Salmon, Washington
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed September 15, 2012 via mobile

This place was recommended by the visitor center in Lake Louise. We wouldn't have known about it otherwise. We opted for an older (1940's) but spacious cabin. Well-stocked kitchenette, wood stove, comfy love seat, down comforter. Our 2 dogs were provided with beds, bowls, treats and waste bags. And they only charged us for 1 dog. Large lawn area with stocked fire pit. New large lodge with fireplace, sofas; HUGE barbecue and seating on the deck. Rustic but with everything you need; we'd love to stay here again!

  • Stayed September 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Niagara-on-the-Lake, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 27, 2012

Having lived in Fernie, Whistler and Invermere I have to say this location gives the biggest bang for your Rocky Mountain Buck. Epic views, great access to the valley and a wonderfully comfortable setting for unwinding in the heart of it all. Clean, comfortable and very well appointed, this is a perfectly relaxing setting to unwind in a low density establishment - hot tub, barbecue and fire pit are all quiet and well set up. General store, liquor store and gas pump are an added bonus.

  • Stayed August 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Castle Mountain Chalets

Also Known As:
Castle Mountain Chalets Hotel Banff
Castle Mountain Chalets Hotel
Address: Junction of Hwy 93 S & 1A, Banff, Banff National Park, Alberta T1L 1B5, Canada
Phone Number:
Location: Canada > Alberta > Canadian Rockies > Banff National Park > Banff
Amenities:
Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #6 of 20 Specialty lodging in Banff
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Castle Mountain Chalets 3.5*
Official Description (provided by the hotel):
Midway between Banff and Lake Louise, in the heart of Banff National Park, you'll find a breathtaking location and the perfect getaway resort - Castle Mountain Chalets. Beautifully designed and furnished individual chalets are where you will relax in this nature lover's paradise. ... more   less 
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