We stayed there for eight nights and every evening I looked forward to unwinding with some wine on our front porch with a beautiful view of Castle mountain. We are planning to drive back from Michigan again! The location was most convenient for us. Staff was nice and friendly, location was beautiful. Saw black bears and elk nearby. Osprey nest with babies right outside cabins on top of bridge and prairie dogs playing right outside the cabins.
I read some of the negative reviews again prior to posting to see if I could address some of their comments. Firstly our one-bedroom deluxe cabin was definitely luxurious (see the photos) so it is possible that people that said their cabins were not may have been in a different class cabin. Also, the poor reviews are absolutely accurate about the train and its whistle; however, we embraced the train and its noise and could tune it out very easily. I am usually a light sleeper but just being in this awesome location relaxed me so much that the train did not bother me. Loved the fact that we were close to Banff but far enough to feel like we were in the middle of nowhere.
Housekeeping did a good job but was not consistent. First day a couple of kids came and asked if we needed anything and that was it. Nobody made our beds or anything so after that we made sure that we hung the "please make up room" tag outside the door before leaving for day hikes. That did the trick. Room was made beautifully, even the fire laid for us!! Every day the little container of bath/spa salts was refilled for our Jacuzzi. Couple of issues (oven not working, one of the blinds not working) we reported to the front office and were fixed completely before we returned in the pm. The kitchen really served us well. The staff at the front desk helped with hikes and other information like the farmer's market in Banff on Wednesday so personally we had a very good experience. The daily charge is high but not inconsistent with the entire Banff area; however, $25 fee per day was high for Diesel dog cause it added up to $200 over our stay (I think there should be a max beyond which it should keep applying). However, Diesel loved the place and slept so peacefully (perhaps the hikes did him in). Cabin staff even gave us bowls for his water and food and had some treats for him the first day which was a nice touch.
I have tried to put as much information as I cold and tried to be as fair as I could. Hope this helps.
Cabin 5 was wonderful, great view.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.