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“Think twice before going to Rundle Manor” 2 of 5 stars
Review of Rundle Manor Apartment Hotel

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Rundle Manor Apartment Hotel
5.0 of 5 Hotel   |   348 Marten Street, Banff, Banff National Park, Alberta T1L 1B7, Canada   |  
Hotel amenities
Ranked #33 of 33 Hotels in Banff
Utrecht, The Netherlands
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
7 helpful votes 7 helpful votes
“Think twice before going to Rundle Manor”
2 of 5 stars Reviewed September 12, 2010

We've stayed 2 nights in Rundle Manor, which was our last stay during our 3 weeks tour through BC and Alberta. This stay was by far the worst accomodation we've had during these 3 weeks. Moreover, it was also the most expensive of all. First of all the heating could not be altered. This was not the problem in our appartment but also in others, as we got another room after complaining of the heating. It was like a sauna inside and we therefore had to open the windows constantly. Therefore it became very noicy inside. The beds and kitchen were of poor quality. There we holes in the door between living and sleeping rooom. Bathroom was ok.

  • Stayed September 2010, traveled as a couple
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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80 reviews from our community

Traveler rating
    3
    19
    25
    17
    16
See reviews for
29
22
2
1
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (21)
Date | Rating
  • English first
  • French first
  • German first
  • Japanese first
  • Any
English first
Dover, Delaware
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed August 30, 2010

The rooms are horrible, furniture is totatlly rundown and dangerous as one us fell to the floor sitting in a chair. The beds are lumpy with no support ,the carpet are stinky and stains all over and torn and we almost tripped. The front desk staff is arrogant and blind to the actual condition of the place. We were amazed how and who gave them 2 Star rating. We will NEVER recommand this place

  • Stayed August 2010, traveled with friends
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed March 27, 2010

Stayed here for two weeks end of Feb, beginning of March being a bit concerned about the reviews of late but they were unfounded. The room was spacious, clean and contained everything we needed. Cleaning service daily and the towels and sheets were changed every third day. The main hotel is through the car park but easy to reach and the staff could not do enough for you. You can use the main hotel’s facilities including the spa and the ski lockers. The hotel is well located around the corner from Safeway and a short walk into the town centre. The only downside was the walls were paper thin and you could hear the people in the next apartment snoring! Would stay here again no prob.

  • Stayed February 2010, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Trinidad & Tobago
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed March 3, 2010

Stayed here for a couple of nights in August 2009. This hotel is managed by Banff Ptarmigan Inn so check in was done there. A little difficult to find the hotel after checking in though. No elevator so we had to drag our luggage to the room. It was not too bad for us since we got a room on the basement floor. Very spacious. Creepy at first - old and run down. Very clean, comfy beds. Decent enough bathroom. Very noisy though - we could hear the stomps of the people in the room above. Had a kichenette so we did some light cooking. Excellent location, very good price for what we got. Didn't spend much time in the room so it was sufficient. If you like pampering though, don't stay here. If you want a place to sleep and spend little time in room, this was fine.

  • Stayed August 2009, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Surrey
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed February 23, 2010

This was the second time we stayed at the Rundle Manor. We had a two bedroom apartment, which was spacious. This time, although I asked for a high floor, we were given a basement apartment. We had to keep the curtains closed all the time and as we were right by the front door it was really noisy.
There was some disruption from upstairs caused by the people above them! The walls are paper thin.
We like the location of the apartments, being close to Safeway and Banff Avenue and all it has to offer. Getting the bus to Sunshine or Louise is a two minute walk, and a very efficient service.
Our children are 13, 10 & 8. When it was time for bed they were all pooped and slept through the noise anyway!
I have suggested (through Inghams) that the Management put notices up asking for consideration at night.
I would like to have had a washing machine and a dishwasher, but we managed. The kitchen was clean and had the basics. Equipment for making pancakes essential! The apartment was cleaned daily, beds made etc.
The beds are doubles, which for us isn't a problem, but this might not suit some groups.
We would stay there again, but I would insist on a high apartment at the other end from the front entrance.

  • Stayed February 2010, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
UK
1 review
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed January 5, 2010

The web site and location looked great, unfortunately the hotel allowed a group of "Youths" 8 to be precise, to share a one bed roomed apartment. Result 5 sleepless nights. The building is old, needs a full refurbishment and is not well sound insulated, because it is not connected to the main complex in winter you need to get togged up just to go to the Spa. The hotel facility's are great and food is reasonable with a nice small steam, sauna and hot tub. Very close to town but if you need a place to relax and get some sleep between a hard days Ski / Snowboard - Don't bother staying here.

  • Stayed December 2009, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto
Senior Contributor
47 reviews 47 reviews
26 hotel reviews
Reviews in 26 cities Reviews in 26 cities
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed September 2, 2009

I was looking to book a property which could accomodate the six of us (I was travelling with some extended family members). Initially I thought of booking two rooms but then it occurred to me that perhaps I should look into a suite or something. That's how I came across this property. As my title mentions this is an extremely basic property with just the bare minimum in terms of amenities. The check-in for this property is not within the building itself but a few steps away in another property owned by the parent company.
The very first thing I noticed when we pulled in was how little parking there was and how tight it was. After we checked-in (at the other building) I was told by the clerk that we could park at any of the properties which they owned (which were all within close walking distance).
We got a room (or should I say an apartment) with two bedrooms in the basement of this building. When I first walked in, I have to say I wasn't too impressed. Although I expected basic, this was extremely basic in terms of decor/furniture etc. The hallways weren't very inviting to say the least and my initial impression of the apartment was the same. After I had been in the apartment for a little while though I started to accept the fact that: number 1 - I had paid a very reasonable rate for the number of people that were going to be accomodated and 2 - that although basic the apartment was very roomy with two very comfy (if not spectacular) bedrooms and a decent washroom. The kitchen had a fridge and stove and was adequately stocked with plates/utensils/pots etc. and there was a dining table to sit and eat at. In addition, I couldn't really complain about cleanliness. Although old and basic, I had to admit the apartment was fairly clean.
After it was all said and done, my biggest gripe I guess was that since this property does not have air conditioning I would've like to have had an apartment on one of the upper floors (2nd or 3rd) as we could've opened the windows. Being in the basement didn't allow us to do this overnight or even open the curtains during the day as people would have been looking straight in.
Would I stay here again? This is a tough one. I don't normally travel with extended family members but if I did I suppose I would consider this one again but would definitely ask for a room higher up. Traveling with just my own family I definitely would not stay here again as I wouldn't need that much room and would opt for something smaller and cheaper but with a few more amenities.

  • Stayed August 2009, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Rundle Manor Apartment Hotel

Address: 348 Marten Street, Banff, Banff National Park, Alberta T1L 1B7, Canada
Location: Canada > Alberta > Canadian Rockies > Banff National Park > Banff
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Shuttle Bus service
Hotel Style:
#4 Luxury Hotel in Banff
Hotel Class:5 star — Rundle Manor Apartment Hotel 5*
Number of rooms: 24
Official Description (provided by the hotel):
The Rundle Manor, one of Banff's best kept secrets, is an apartment style hotel located in downtown Banff on a quiet side street just off of Banff Avenue. Great shopping and the best Banff has to offer are literally steps away from the hotel. Only 1/2 mile from train station & coach terminal. ... more   less 
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Also Known As:
Rundle Manor Apartment Banff
Rundle Manor Banff
Hotel Rundle Manor Apartment

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