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“Depends on what you're looking for...” 4 of 5 stars
Review of The Juniper Hotel

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The Juniper Hotel
3.0 of 5 Hotel   |   1 Juniper Way | Mount Norquay Rd, Banff, Banff National Park, Alberta T1W 2C3, Canada   |  
Hotel amenities
Ranked #13 of 33 hotels in Banff
Stellenbosch, South Africa
Senior Contributor
31 reviews 31 reviews
10 hotel reviews
Reviews in 8 cities Reviews in 8 cities
17 helpful votes 17 helpful votes
“Depends on what you're looking for...”
4 of 5 stars Reviewed April 7, 2014

I would personally go to Juniper again particularly if I was planning on going skiing. We got a great deal with the hotel and the staff were incredibly friendly and helpful. It was also awesome sitting outside in the hot tub looking out over Banff and the mountains. Overall a beautiful location.

On the cons side, the rooms were a bit smaller than I'm used to, and the shower had hardly any water pressure. They also do not have a lift (for those who have an issue with stairs).

  • Stayed April 2014, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JuniperGM, General Manager at The Juniper Hotel, responded to this review, April 9, 2014
Dear Guest,

Thanks for your review! We do operate inside a building that was established in the 1950’s and whilst it is rich with heritage from mountain-goers over the years, that does mean that sometimes the showers do not have as much power and we are without an elevator that a more modern place would offer. I apologize if this was inconvenient. However our staff are always happy to help carry luggage for guests! It’s great to hear that you enjoyed your stay over all and would visit again, we’ll save you a seat in the hot tub!
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350 people have reviewed this hotel

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (78)
Date | Rating
  • English first
  • German first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Calgary, Canada
Senior Reviewer
6 reviews 6 reviews
Reviews in 4 cities Reviews in 4 cities
5 of 5 stars Reviewed April 2, 2014

Awesome, dog-friendly place to stay in Banff. Friendly staff on arrival, a dog bed with water and food dishes waiting for us in the room. The king size bed was quite comfortable. The room was of an average size but enough space for our gear on our ski-trip and an area to put our kennel. Great restaurant attached to the hotel.

The only downside for us was it can be a bit noisy and the door to the room does have quite a gap at the bottom and the sides which lets in the hallway light and some noise. But, with that said, we will definitely stay here again the next time we overnight in Banff.

  • Stayed March 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JuniperGM, General Manager at The Juniper Hotel, responded to this review, April 3, 2014
Dear Guest,

Thanks for reviewing us! We’re glad you chose us as a basecamp for your ski holiday. We will be putting in door sweeps and implementing soundproofing measures in the near future to ensure your next stay is even better! See you soon.
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Picton
Senior Contributor
28 reviews 28 reviews
12 hotel reviews
Reviews in 16 cities Reviews in 16 cities
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed March 31, 2014

Took the kids skiing to Norquay over the March break and decided to try out this property. We rented one of the cabins for the four of us. The accommodation was clean and very sufficient. It is the first property as you leave the mountain making the location great.
Downsides are a lack of a pool and one very small hot tub for all the clients. Recommend it for families.

  • Stayed March 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JuniperGM, General Manager at The Juniper Hotel, responded to this review, April 3, 2014
Dear Andrew,

Thanks for taking the time to review us! I’m glad you enjoyed your stay with us and we hope to see you again soon!
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Calgary, Canada
1 review
4 of 5 stars Reviewed March 27, 2014

Fantastic place to be in Excellent service by Will , late night we had heating issue i believe then patrick came and fixed it. Nice n clean rooms and perfect for ski lovers. restaurant looked great we didnt try it but i could tell it was awesome. Not that far from Dowtown banff 3 min drive and very quite place. One thing it should have is vending machine other then that service and location was perfect. Please do go and you will have blast. My kids loved it

  • Stayed March 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JuniperGM, General Manager at The Juniper Hotel, responded to this review, March 28, 2014
Dear Guest,

Thanks for taking the time to review us. I will pass on your feedback to the staff you had a good experience with! Hope you come back soon and get to try The Juniper Bistro!
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1 review
5 of 5 stars Reviewed March 27, 2014 via mobile

From the moment I booked with the hotel, I had a great experience! When I called to change my reservation the girl was helpful and friendly!
We enjoyed our stay, all the stay was friendly and helpful! I will be staying there again, and telling others about this hotel!

  • Stayed March 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JuniperGM, General Manager at The Juniper Hotel, responded to this review, March 28, 2014
Dear Guest,

Thanks for reviewing us! I'm glad you had such a great experience. I’m pleased to hear you found our staff so helpful and friendly. Hope to see you again soon!
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Yellowknife, Canada
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed March 12, 2014

This hotel is by far my favourite. The staff are super friendly and accommodating we had a beautiful room which was very trendy and eco friendly. We were on the main floor with a sliding door opening to the mountains and a small patio facing the city. It was a short walk from our room out the patio door to the hot tub facing the unreal mountains. I wish I could stay there forever. The price was very affordable as well as the price for dinner on site. They give you cab vouchers if you want to venture out into the city (only a 5 mins drive)

Room Tip: I recommend getting a room on the main floor facing the city and mountains. There is a great walkout...
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  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JuniperGM, General Manager at The Juniper Hotel, responded to this review, March 17, 2014
Dear Guest,

Thanks for taking the time to write your review! I’m glad to hear that we’re your favourite spot. It’s great that you find out staff really friendly! The room that overlooks the town and valley, is called a ‘deluxe’ or panoramic view. Just so you know what to ask for next time you visit. We look forward to seeing you again soon!
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Calgary
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed March 5, 2014

My husband and I used to regularly stay at the Juniper for years (in fact, we stayed here for our first trip as a couple and kept going back at the same time for our anniversaries). We used to love this place - nice and clean rooms, friendly staff, great food at their bistro. Unfortunately things seemed to have changed in the past 1-2 years (rooms are less clean, lots of confusion when booking, food at the bistro is average at best), and we've had a variety of issues dealing with the staff.
Example - we stayed in one of the suites last year which has a jacuzzi (which we wanted specifically). The next day there was no hot water in the hotel. We talked to the staff but were told that we would not receive a discount which I thought was ridiculous since we were staying at one of their most expensive rooms (and there was no hot water the entire day!). They offered us a voucher to take a shower at the Hot Springs. Really?? We declined...
Since we have so many good memories from years ago we decided to book a room once more for our wedding anniversary this year. Turns out that the room we booked was not available in "real life". When we called to cancel we were told that the hotel can't cancel the booking and that we'd have to figure it out online. We booked the room through the hotel's own website, not Expedia or any other site. I understand that the booking link leads to a third party booking site, but if that's what you implement as a hotel I really think you need to figure out a way to deal with these bookings through your own staff and not make customers spend half an hour trying to figure out how to cancel a booking.
All in all, we've been quite disappointed lately and won't stay at the Juniper hotel again unless things significantly change again.

  • Stayed March 2014, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JuniperGM, General Manager at The Juniper Hotel, responded to this review, March 24, 2014
Dear Guest,

Thanks for taking time to provide us with your feedback. We are working at improving ourselves and find your feedback useful to our progress. As for your experience last year, I apologize your issue was not resolved at the time. I can inform you that we have had brand new boilers put in since then and should not have issues like this in the future.

I’m also sorry for the issues you had booking with us this time around. We have just starting using a new booking system and had encountered some growing pains that needed to be worked out. I can assure these issues have now been resolved and booking with us should now be hassle free.

We are working towards making significant improvements to the hotel and in the mean time try our best to provide the best personalized and friendly customer service. I am sorry that you did not experience this during either of your recent interactions with us.

I do hope that you reconsider and stay with us again so you can see all the positive changes we’ve made!
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Additional Information about The Juniper Hotel

Address: 1 Juniper Way | Mount Norquay Rd, Banff, Banff National Park, Alberta T1W 2C3, Canada
Location: Canada > Alberta > Canadian Rockies > Banff National Park > Banff
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#4 Business Hotel in Banff
#14 Romantic Hotel in Banff
Price Range (Based on Average Rates): $$
Hotel Class:3 star — The Juniper Hotel 3*
Official Description (provided by the hotel):
The Juniper Hotel is perched at the base of Mount Norquay overlooking the town of Banff just 2kms away. The hotel's woodland setting and striking views of three iconic mountain ranges provides a National Park atmosphere. This boutique hotel features 52 designer guest rooms, many with balconies or patio walk-outs. Mountain views are available from your guest room, Bistro & Lounge and outdoor hot tub. On-site you will find interpretive displays and artwork of the areas culture and heritage, as well as woodland walking trails, bike rentals, ski storage, hiking maps and activity planning services. Wireless Internet access is complimentary hotel-wide, and the Library also houses a pay-per-minute Internet kiosk. Pets are welcome and must be pre-arranged with the hotel to ensure pet friendly room availability. Smoking is not permitted inside the hotel. ... more   less 
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Also Known As:
Juniper Hotel Banff
Juniper Lodge Banff

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