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“Amazing Staff” 4 of 5 stars
Review of The Juniper Hotel

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The Juniper Hotel
3.0 of 5 Hotel   |   1 Juniper Way | Mount Norquay Rd, Banff, Banff National Park, Alberta T1W 2C3, Canada   |  
Hotel amenities
Ranked #11 of 34 Hotels in Banff
Calgary, Canada
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
17 helpful votes 17 helpful votes
“Amazing Staff”
4 of 5 stars Reviewed January 7, 2014

We had originally booked for a 2 night stay, and we were unable to make the first night as we had a hot water tank blow. The staff were really good about it on the phone and we weren't charged any penalties.
When we got there, our room wasn't ready yet, as we were earlier than the stated check in time. Downtown Banff is 5 minutes away, quite easy to entertain ourselves.
We came back and our room was minutes away from being ready. Everyone from the front desk to the housekeeping staff were super friendly and helpful.
We had a great dinner in the bistro, all the staff there were also extremely friendly and helpful.
All in all we had a great stay. No complaints.
I liked also that the hotel was out of town a little bit. Gives it more of a getaway feeling rather than staying right downtown. Also awesome to be on the Hwy as we went to Sunshine the next day.

  • Stayed January 2014, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JuniperGM, General Manager at The Juniper Hotel, responded to this review, January 10, 2014
Dear Guest,

Thanks for taking the time to write a review. It’s always great to hear that you found our staff accommodating and friendly, and that you had no complaints about your stay with us. We do pride ourselves in offering a location that is among nature rather than downtown! We hope you enjoyed great conditions at the ski hill and your stay with us. Please come back and stay again soon!
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369 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (87)
Date | Rating
  • English first
  • German first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Calgary, Canada
Top Contributor
75 reviews 75 reviews
25 hotel reviews
Reviews in 36 cities Reviews in 36 cities
52 helpful votes 52 helpful votes
4 of 5 stars Reviewed January 5, 2014 via mobile

(Rated Good) Stayed there 2 nights. We had booked this hotel because they accepted pets. So, 2 rooms. Room 106 was ok, room 109 had a sewage/septic tank smell. The girls never told me about the smell before the morning of the departure, so i never had a chance to change that room. Both rooms have great views of the mountains, but highway 1 is at the bottom of the hill. It!s winter and windows are closed, so we never heard the noise from the highway. Also nice patio.
The hotel reminded me the feeling of a ski cottage. Decor is cozy but minimalist.
Finally a hotel with no carpet in the rooms. Stone slate in the bathroom and hardwood in the room. But its cold, so bring slippers.
We had breakfast at the Bistro each morning, and they were very good and affordable (about $12 pp). The duck confit with poached eggs was the favourite of our party.
We went to Banff for dinner. So did not try their dinner cuisine.
The hotel had aboriginal art pieces all over the lobby, the corridors and the bistro. Also interesting artefacts.
The hotel is well located if you're skiing Mt Norquay. We did not asked if they had a shuttle to the slopes. We took the car, about 3km climb to the main parking. Its also about 2 km from downtown Banff.
We paid about $120 per room per night on priceline.
We will probably be back.

Stayed January 2014, traveled with family
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JuniperGM, General Manager at The Juniper Hotel, responded to this review, January 10, 2014
Dear Guest,

Thanks for your review of our property! We’re glad that you enjoyed the location of our hotel, the unrivalled views and the close proximity to the ski hill. We do apologize for the sewage smell, it is a problem that we are addressing currently. If you had known sooner we would not have hesitated to relocate you or your family to another room.

We’re glad you enjoyed breakfast with us and hope you will stay with us again soon and try our evening cuisine!

We hope you enjoyed your trip, please come back soon!
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Calgary, Canada
1 review
3 of 5 stars Reviewed January 5, 2014 via mobile

Me and my boyfriend went there to have a romantic get away last weekend, well...
1. Room wasn't ready 2 hours after checkout time
2. We got ' upgraded'. I booked that hotel specifically for the fireplace and they 'upgraded' us to one without it and a patio
3. I booked room with king bed it was actually two single mattresses pushed together- I fell threw all night an didn't sleep
4. Walls are paper thin- we could hear everyone around us

  • Stayed January 2014
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JuniperGM, General Manager at The Juniper Hotel, responded to this review, January 7, 2014
Dear Guest,

Sorry to hear that you didn’t have a pleasant stay with us. We can assure you that it is not standard practice to take so long for you room to be ready. This issue will be raised with our housekeeping department to ensure that it doesn’t happen again.

We do operate in a hotel that has many different room types and we apologize that you did not get put in one that was to your satisfaction despite it being an upgrade.

You’ll be pleased to hear that we have heard your feedback on the soundproofing issues and are taking them on board. We are undergoing a closure at the end of this month to address the soundproofing issue as well as giving the hotel new carpets and a fresh coat of paint.

We’re sorry to hear that you won’t visit us again and hope that you enjoyed the rest of your trip.

Kind Regards,

The Juniper GM
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Ontario
Contributor
16 reviews 16 reviews
6 hotel reviews
Reviews in 11 cities Reviews in 11 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed December 28, 2013

Our son got married at The Juniper 2 weeks ago. His wedding was on a Monday and we stayed at the hotel from Saturday, through Tuesday. The first night we had to take a downstairs room, which, while clean and serviceable, was rather small. The next two nights we had one of the fireplace suites and it was fabulous! So, rooms are fine, but the defining point of this hotel is its staff! From Will, Jackie, Sarah and Justine, all of them went above and beyond to ensure that our experience was stellar. Because this is the 'off season' the Bistro is closed on Mondays and Tuesdays. This wasn't a huge problem as it's very close to downtown (5 minute cab ride, $10 - with tip). We were able to arrange, with Justine to have Sarah tend bar while the newlyweds went off-site for pictures. The service of these women was outstanding. Kudos to all of you!

We had breakfast in the Bistro on Sunday morning and while it was good, it was not spectacular - what was spectacular though, was the view!

We walked back from town during the day. It was an easy walk and quite refreshing, even in December.

I would highly recommend the Juniper.

Room Tip: Try to get the rooms on the 2nd floor with the balconies.
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  • Stayed December 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JuniperGM, General Manager at The Juniper Hotel, responded to this review, December 31, 2013
Dear Guest,

Thanks so much for your glowing review! We really strive to provide friendly and personal customer service so we’re glad to hear you experienced that. Congratulations on your son’s wedding and we hope to see visit us again soon!
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Camrose, AB
2 reviews
Reviews in 2 cities Reviews in 2 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed December 2, 2013

My wife and I just returned from our wedding on November 23 at the Juniper Hotel in Banff. We chose this venue after looking at many others with our fantastic planner in the Banff area and several things stood out. The uninterupted view on the south side is fantastic. Looking over Vermillion Lakes and across the valley to the Banff Springs is one of the instant attractions. The rooms and suites on the 2nd floor are quite comfortable and well appointed. The washrooms appear relatively new for fixtures and the beds are very comfortable. The first floor rooms do feel smaller and are a bit colder on the south side with the doors leading to the patios, but still have great beds and good washrooms. The floors are the original hardwood which is a nice touch and understandably helps the pet friendly rooms for cleanliness. We have stayed here with our dog before and again for the wedding and the pet bed, treats, bags and food/water dishes were a thoughtful touch. The cleaning, maintenance, desk and event staff were all great to work with for the event and went out of their way to be accomodating for every request. All of our guests enjoyed the convenience of the single location for the wedding and reception, commenting positively on the quality of the rooms and venue, including the food at the Bistro. The art and historical displays through out the site are nice and I enjoyed the reading and presentation, including the trail camera slideshow on the lobby computer station!
The hotel could use an update in new paint and finishings. New windows and doors would help with some of the outside noise and cold feet issues on the lower floors. It is a boutique hotel, not a standard chain, and one should realize that when booking. It was built in the 1940's or 50's so there are some smaller rooms. Being wood frame, it is also noisier as the insulation and seperation of spaces isn't the same as newer properties. Light sleepers and or folks looking for greater solitude and luxury may want to look elsewhere. I tend to use my earplugs and didn't have any problems though. It is located away from Banff above Highway #1 which is quite busy and can disturb a peaceful view and relaxation looking over the valley if one let's it. It can be nice to stay away from down town in Banff, though being within walking of the main drag has it's attractions too. Realize what you are looking for when you choose. The Juniper is quaint and nice, a little dated and worn but very comfortable. The food is outstanding though portions in breakfast may not be to somes tastes. The service was fantastic from all areas and it can be more relaxing to stay away from the crowds, if you're willing to drive/hike a bit for attractions. I do think new windows, doors, and paint would go a long way in a bit of a refresh. Thanks for making our wedding the memorable event it was with your help!

Room Tip: I would suggest 2nd floor on the south side. The 3 suites are very nice. The chalets on the back of...
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  • Stayed November 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JuniperGM, General Manager at The Juniper Hotel, responded to this review, December 6, 2013
Dear Guest,

Thanks for taking the time to write such a considered review of our property! I’m glad to hear you found the overall experience pleasant. We do pride ourselves in offering a unique and distinctive hotel experience and I’m glad you appreciated that aspect.

I’m also pleased to tell you that we have taken your feedback onboard and are tending to some of the issues you mentioned above. In January 2014 will be taking the time to give the hotel a refresh. Including a lick of fresh paint, new carpets and measures to improve soundproofing as well. Next time you visit we hope you notice the differences! We look forward to having you stay again soon, and congratulations on tying the knot!
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Edmonton
Senior Contributor
48 reviews 48 reviews
23 hotel reviews
Reviews in 22 cities Reviews in 22 cities
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed November 19, 2013

The good: Excellent front desk staff who are competent, helpful and seemed like genuinely decent and friendly people. Easy check in, readily available and close parking. Adequately sized rooms, quality bedding, impressive outdoor hot tub with a great view of the mountains. Quiet area away from the town noise. Very fair price for a Banff hotel.
Needs improvement: Sound proofing simply is not there, meaning if the guests above you make noise or even just walk by in the hallway, you will certainly hear it. Not walking distance to town in the winter, but perhaps ok in the summer. Cleaning staff were very polite but all room light appliances were dusty and looked like they had not been cleaned in a long time. Restaurant food was good but could use some more selections.

  • Stayed November 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JuniperGM, General Manager at The Juniper Hotel, responded to this review, November 26, 2013
Dear Guest,

We operate inside a building that was built in the late 1950’s with a wooden frame, rich with history but unfortunately not well soundproofed. We are in the process of looking into different options to better soundproof the rooms, however it does take time. I apologize that you found it noisy.

However, there is no excuse for the cleaning not being up to par. I apologize that you found the appliances dusty, I’ll ensure you’re feedback is passed on to our housekeeping manager to ensure it doesn’t happen in the future.

I am glad to hear that you found the front desk so helpful. We pride ourselves in providing genuine and personal customer service to every guest and it’s great to hear you experienced that. I hope that you would stay with us again, thanks for taking the time to write a review! We appreciate your feedback.
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North Bay, Canada
Contributor
19 reviews 19 reviews
16 hotel reviews
Reviews in 17 cities Reviews in 17 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed November 6, 2013

Dog friendly hotel. Our view was absolutely stunning, facing the mountains in the east and a deck outside our room. our room was located at the end of the hall right beside the hot tub. Hot tub hours were supposed to be until 10 but someone was in it until 10:45 and no one checked to make sure they were out by the noted time. we could hear it running the whole time.
Small room for 3 adults & 2 dogs but we made it work. we had to bring in a dog blanket as the floors are wood with no padding or carpet. The restaurant was closed while we were there so they offered coffee & muffins in the morning. Close enough drive into town to go to a restauant. the front lobby had a night cam video playing showing deer, sheep, a grizzly bear & a cougar in the are. Nice to know since we had our dogs with us.
i would stay there again just for the view.

Room Tip: dog friendly
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  • Stayed October 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JuniperGM, General Manager at The Juniper Hotel, responded to this review, November 18, 2013
Dear Guest,

Thanks for your review! I’m glad to hear you would stay with us again for the stunning panoramic views that you experienced from our location. I’m sorry to hear you thought the room was small, however normally our front desk agents would recommend two rooms for the number of people in your party, did you ask for their suggestions when booking?

Great to hear you found the video in the lobby informative, it was footage taken from a wildlife camera by Parks Canada a few years ago to show people just how alive the woods are around them!

We hope to share our amazing views with you again soon!
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Additional Information about The Juniper Hotel

Address: 1 Juniper Way | Mount Norquay Rd, Banff, Banff National Park, Alberta T1W 2C3, Canada
Location: Canada > Alberta > Canadian Rockies > Banff National Park > Banff
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( Wi-Fi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#2 Best Value Hotel in Banff
#4 Business Hotel in Banff
#13 Romantic Hotel in Banff
#13 Family Hotel in Banff
Price Range (Based on Average Rates): $
Hotel Class:3 star — The Juniper Hotel 3*
Number of rooms: 52
Official Description (provided by the hotel):
The Juniper Hotel is perched at the base of Mount Norquay overlooking the town of Banff just 2kms away. The hotel's woodland setting and striking views of three iconic mountain ranges provides a National Park atmosphere. This boutique hotel features 52 designer guest rooms, many with balconies or patio walk-outs. Mountain views are available from your guest room, Bistro & Lounge and outdoor hot tub. On-site you will find interpretive displays and artwork of the areas culture and heritage, as well as woodland walking trails, bike rentals, ski storage, hiking maps and activity planning services. Wireless Internet access is complimentary hotel-wide, and the Library also houses a pay-per-minute Internet kiosk. Pets are welcome and must be pre-arranged with the hotel to ensure pet friendly room availability. Smoking is not permitted inside the hotel. ... more   less 
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Also Known As:
Juniper Hotel Banff
Juniper Lodge Banff

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