We had originally booked for a 2 night stay, and we were unable to make the first night as we had a hot water tank blow. The staff were really good about it on the phone and we weren't charged any penalties.
When we got there, our room wasn't ready yet, as we were earlier than the stated check in time. Downtown Banff is 5 minutes away, quite easy to entertain ourselves.
We came back and our room was minutes away from being ready. Everyone from the front desk to the housekeeping staff were super friendly and helpful.
We had a great dinner in the bistro, all the staff there were also extremely friendly and helpful.
All in all we had a great stay. No complaints.
I liked also that the hotel was out of town a little bit. Gives it more of a getaway feeling rather than staying right downtown. Also awesome to be on the Hwy as we went to Sunshine the next day.