The good: Excellent front desk staff who are competent, helpful and seemed like genuinely decent and friendly people. Easy check in, readily available and close parking. Adequately sized rooms, quality bedding, impressive outdoor hot tub with a great view of the mountains. Quiet area away from the town noise. Very fair price for a Banff hotel.
Needs improvement: Sound proofing simply is not there, meaning if the guests above you make noise or even just walk by in the hallway, you will certainly hear it. Not walking distance to town in the winter, but perhaps ok in the summer. Cleaning staff were very polite but all room light appliances were dusty and looked like they had not been cleaned in a long time. Restaurant food was good but could use some more selections.