The main reason we picked the Juniper was that fact that they are pet friendly and advertise on their website various perks such as dog beds, bowls and such. We have friends who stayed a couple years ago and raved about the pet friendliness of the hotel.
What we found when we arrived was far from the great reviews of our friends. We had to be moved from our first room as there was a strong odour (sewage) in the room. The front desk was accommodating and didn't question a thing about my complaint and moved us to a room down the hall. This room was lacking the smell so we were happy. Neither room had any of the pet extra's they advertise and while the view was fantastic the room itself was small and quite basic. I'd just spent the weekend before at the Buffalo Mountain Lodge and for the same rate I had a bigger room and a fireplace.
The second disappointing thing that happened involved taxi's into town. Again, we had been told by 2 different couples that the hotel offers taxi coupons into town for guests. When we ate in the restaurant on our first night we overheard a server offering these coupons to the table next to us. The following evening we asked for a taxi and one was called for us. I asked about the coupons and the woman said they didn't do that. When I told her that we heard the server offer them she basically looked like we caught her in a lie. She responded with "we don't have any left". Wait a sec, thought you didn't offer them at all? The next day when we checked out I mentioned this and the person at the front desk said that they offer them to guests who eat at the restaurant. Haha, this is after she reviewed the restaurant cost billed to my room. Then she said they offer it to people coming in from town as an incentive to come to the restaurant. So, I guess they don't need to offer incentives to their own guests.
Overall, other than the view, there is absolutely no reason to stay at this hotel. Stay in town. If you have pets there are a number of places, Banff Springs, Rimrock, Buffalo Mountain Lodge, that accommodate. They may be more expensive but i'd spend a bit more to have a nicer room and greater convenience.
- Also Known As:
- Juniper Hotel
- Juniper Hotel Banff
- Juniper Lodge Banff
- Official Description (provided by the hotel):
- The Juniper Hotel is perched at the base of Mount Norquay overlooking the town of Banff just 2kms away. The hotel's woodland setting and striking views of three iconic mountain ranges provides a National Park atmosphere. This boutique hotel features 52 designer guest rooms, many with balconies or patio walk-outs. Mountain views are available from your guest room, Bistro & Lounge and outdoor hot tub. On-site you will find interpretive displays and artwork of the areas culture and heritage, as well as woodland walking trails, bike rentals, ski storage, hiking maps and activity planning services. Wireless Internet access is complimentary hotel-wide, and the Library also houses a pay-per-minute Internet kiosk. Pets are welcome and must be pre-arranged with the hotel to ensure pet friendly room availability. Smoking is not permitted inside the hotel. ... more less
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