We are repeat customers at this hotel and have stayed in the hotel itself and also in the chalets across the parking lot. The staff is great, check in and check out is handled very quickly and efficiently. You cannot beat the view from the Banff facing side of the hotel .... check out the early morning sunrises .... spectacular. Perhaps the chalet was post summer season tired but things needing attention were kitchen items required for preparing/serving food (ie. made pancake mix in a pot - no hotpot pads for taking items out of the oven). Also noticed the chairs at the table were scratched and needed refinishing. Also fixed the chain in the toilet four times. These are small items but a challenge when you are on vacation. Still like this location and will rebook ... good staff and location trumps these fixable items!