We were staying here for 5 nights in August 2013. Booked "Mountain View" room, but got the 'forest” because our room wasn't ready at our check in time. I wasn't impressed but that fact, but didn't insist because knew from the other people reviews that the "Mountain View" faces the highway and can be noisy. The room was clean; you still can see some mountain. The only thing - they failed to give us 4 towels - we have 3 from the start, 5 after I asked from one more :) and, again, 3 for the rest of our stay. The Bistro was OK - we had one breakfast and one dinner - a bit pricy, great view, good food but I liked Banff restaurants better. The location of the hotel is good to the people with car and not looking for the Banff very crowded streets. We went to the Banff every day (for meals and groceries) - 4 minutes drive and always found parking. Bottom line - good hotel, clean, quiet, service could use some improvement.