We had booked our reservation on line through Travelocity and then notified the Motel by phone that we would be bringing a small dog per the instructions on the website. Somewhere along the line wires had been crossed so that when one of the over-zealous cleaners saw our dog in the corridor we were immediately questioned about whether we had paid for the dog. There were hasty walky talky conversations with the front desk while my wife and dog were held under house arrest!

Talk about over-reaction! We checked our Visa statement and low and behold the dog premium had been paid!

Just a note on noise - we have stayed here before and on all three occasions we have been woken at 2 - 3 am by drunken revellers yelling in the back street - often for more than half an hour.

We will not be treated like criminals and will be paying a "premium" for a hotel that offers more than a student's basement.

I'm seeing all of these negative reviews and it somewhat upsets me. I happen to love this hotel. The rooms were clean, and very cozy, the staff was so sweet, and the scenery was fantastic!! I'd love to come back here again soon some time! :)

Yes, its cheaper than the Ptarmigan. And, yes, that costs you something. For $150 I expected a lot more than just a decent bed. The place looks beat up. The ceilings are low. The rooms are a bit dank. There is no breakfast (vs. Ptarmigan). It does have some sketch-balls lurking in the parking lot.

It is fairly clean.

The reservations desk steered us to this hotel due to our pet. Maybe that's the explanation for why the place is so run down. We'll certainly look elsewhere--esp. for $150--when we stay in Banff again.

This hotel is a little cheaper. It is right in the town you get a free bus pass too and can use the facilities from the Ptarmigan. The decor is old fashioned but the rooms were clean. There is no air conditioning but there is a fan. We had a few issues with our room, T. V not working properly no clock but they sent maintenance up he was very helpful and sorted everything out. Staff very friendly and helpful. There was no view from our room but you just had to step outside to see the views. There is no lift.