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“Good Location” 3 of 5 stars
Review of Driftwood Inn

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Driftwood Inn
2.0 of 5 Motel   |   337 Banff Ave | Box 1070, Banff, Banff National Park, Alberta T1L 1H8, Canada   |  
Hotel amenities
Ranked #31 of 33 hotels in Banff
Goulds, Canada
Contributor
12 reviews 12 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
8 helpful votes 8 helpful votes
“Good Location”
3 of 5 stars Reviewed October 26, 2012

I choose this hotel as I was familiar with it and knew it was a cheap price. My thought was I was in beautiful Banff so the only thing I was going to be doing in the room was sleeping. It was located very close to downtown so I could leave my car and walk basically everywhere. The room was old, looked old and smelled old, but it was clean. I was a former Housekeeping Supervisor so I am very picky when it comes to cleanliness and I will say they did a great job with this room. Normally their would be lots of noise coming from the street and other rooms, but during my stay it was very quiet. The feather bed was fabulous and I had a great sleep. In fact I had to get up at 4 am to catch a flight in Calgary and it was very hard to leave the bed, that`s how comfortable it was.

I did have a bad experience though. On my first morning I went to the Ptarmigan Hotel restaurant for breakfast. The Ptarmigan is where you check in for the Driftwood and is the sister hotel. Guests at the Ptarmigan have breakfast included in their room rate, which I was aware of. I went to the restaurant for a coffee and some toast. I walked up to the server station, a very pleasant lady approached me and said "Good morning, Sir". I said "Good Morning" and she asked which room I was in. I told her Room 151 at the Driftwood Inn. Well her whole demeanor changed and she told me in a completely different tone, "Breakfast is $15". I felt I was not very important because I was staying at the Driftwood Inn. Her tone made it seem as if I needed to pay up front, because I was a low class guest of the Driftwood. I said I was just looking for some toast and coffee if that was possible. She said, "I can give you some coffee and you can go sit in the lobby". At this point I was so shocked at what I was hearing I just agreed and took my coffee, in a takeout cup, and went back to my room. The coffee was given to me complimentary. For the rest of my stay in Banff, if I needed to say where I was staying, I would say I was staying at the Ptarmigan. I really enjoyed the Banff Lodging Company as a hotel chain, but I will NOT be staying at the Driftwood for any future visits.

Room Tip: Be aware that rooms in this hotel can normally be noisy from noise from the street and other rooms.
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  • Stayed October 2012, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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101 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
Date | Rating
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  • English first
  • French first
  • German first
  • Japanese first
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English first
Calgary, Canada
Top Contributor
70 reviews 70 reviews
40 hotel reviews
Reviews in 32 cities Reviews in 32 cities
79 helpful votes 79 helpful votes
2 of 5 stars Reviewed October 12, 2012

We had booked our reservation on line through Travelocity and then notified the Motel by phone that we would be bringing a small dog per the instructions on the website. Somewhere along the line wires had been crossed so that when one of the over-zealous cleaners saw our dog in the corridor we were immediately questioned about whether we had paid for the dog. There were hasty walky talky conversations with the front desk while my wife and dog were held under house arrest!

Talk about over-reaction! We checked our Visa statement and low and behold the dog premium had been paid!

Just a note on noise - we have stayed here before and on all three occasions we have been woken at 2 - 3 am by drunken revellers yelling in the back street - often for more than half an hour.

We will not be treated like criminals and will be paying a "premium" for a hotel that offers more than a student's basement.

  • Stayed October 2012, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Allendale, New Jersey
Top Contributor
166 reviews 166 reviews
100 hotel reviews
Reviews in 86 cities Reviews in 86 cities
82 helpful votes 82 helpful votes
5 of 5 stars Reviewed September 29, 2012 via mobile

I'm seeing all of these negative reviews and it somewhat upsets me. I happen to love this hotel. The rooms were clean, and very cozy, the staff was so sweet, and the scenery was fantastic!! I'd love to come back here again soon some time! :)

Stayed September 2012, traveled with family
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
littleworld, General Manager at Driftwood Inn, responded to this review, October 1, 2012
Thank you very much, so glad you enjoyed staying with us, and we also hope that you can come and visit us again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Palmer, Alaska
Contributor
11 reviews 11 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed September 3, 2012

Yes, its cheaper than the Ptarmigan. And, yes, that costs you something. For $150 I expected a lot more than just a decent bed. The place looks beat up. The ceilings are low. The rooms are a bit dank. There is no breakfast (vs. Ptarmigan). It does have some sketch-balls lurking in the parking lot.

It is fairly clean.

The reservations desk steered us to this hotel due to our pet. Maybe that's the explanation for why the place is so run down. We'll certainly look elsewhere--esp. for $150--when we stay in Banff again.

  • Stayed September 2012, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leeds
Contributor
12 reviews 12 reviews
5 hotel reviews
Reviews in 9 cities Reviews in 9 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed August 17, 2012

This hotel is a little cheaper. It is right in the town you get a free bus pass too and can use the facilities from the Ptarmigan. The decor is old fashioned but the rooms were clean. There is no air conditioning but there is a fan. We had a few issues with our room, T. V not working properly no clock but they sent maintenance up he was very helpful and sorted everything out. Staff very friendly and helpful. There was no view from our room but you just had to step outside to see the views. There is no lift.

  • Stayed August 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
England
Senior Contributor
38 reviews 38 reviews
27 hotel reviews
Reviews in 31 cities Reviews in 31 cities
26 helpful votes 26 helpful votes
1 of 5 stars Reviewed July 26, 2012

Checked in at the next door hotel which looked lovely, then we made our way to what I remember as university dorms! The building was tired and the decor was retro! The beds are possibly the worst I've slept on and the rooms are hot! Only stay if you really can't find anything else. Good location and staff friendly.

  • Stayed July 2012, traveled as a couple
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Canada
Contributor
17 reviews 17 reviews
14 hotel reviews
Reviews in 12 cities Reviews in 12 cities
62 helpful votes 62 helpful votes
1 of 5 stars Reviewed July 24, 2012

Had no other choice and booked this hotel since the weekend of Jul 14th was booked solid every where else.

Check in: At the Banff Ptarmigan Hotel. It was easy and front desk was super friendly.

Room: Upon arrival of the building, you can see that it needs updating. It reminds me of an 80's motel off the side of the road. Entering the room, my first impression was "ok, again it's out of an 80's motel", but i'll give it a go. No choice anyway. 1 queen and 1 single. The sheets looked gross and the bed was uncomfortable, but again it's it's for 2 nights, I can deal. The carpet was filthy. We couldn't even walk barefeet on them. They were not cleaned at all. The bathroom was ok. The shower pressure was awesome though. We put the sign on the door wanting the room cleaned and it was not done our entire say. Though I do have to say that the staff is really friendly and polite when we did see them in the hallway.

Overall: I would not stay here again, even if there was nothing else available. They whole place needs major reno's and upgrades.

Room Tip: Stay else where, even if you are on a budget
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  • Stayed July 2012, traveled with family
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Driftwood Inn

Address: 337 Banff Ave | Box 1070, Banff, Banff National Park, Alberta T1L 1H8, Canada
Location: Canada > Alberta > Canadian Rockies > Banff National Park > Banff
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service
Hotel Style:
Ranked #31 of 33 hotels in Banff
Price Range (Based on Average Rates): $$
Hotel Class:2 star — Driftwood Inn 2*
Official Description (provided by the hotel):
Perfect for the budget conscious traveler looking for an Inn with a cozy mountain feel. All of the Inns rooms are finished with pine furniture and accents, and offer free wireless Internet access. The Driftwood Inn’s convenient location and ample amenities make it one of Banff's best values. The Driftwood Inn is a pet friendly hotel. Located only a block from the downtown area. ... more   less 
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Also Known As:
Driftwood Hotel Banff
Driftwood Motel Banff

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