The room was very well equipped and the bed was one of the most comfortable I have ever slept in when away from home. It was extremely clean and kept that way during the week's stay. All the staff were very welcoming and helpful. The front desk staff have excellent local knowledge and helped with ideas on how to make the most of a week in Banff. The food in the restaurant was delicious and helpings very generous. The swimming pool and Jacuzzi were nice to relax in after a busy day sightseeing. I didn't try the gym as we got enough exercise hiking!
All in all a friendly, welcoming hotel with rustic charm and lovely staff.