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“FINE HOTEL BUT MISSING SOMETHING ( a bit like Banff)” 3 of 5 stars
Review of Rundlestone Lodge

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Rundlestone Lodge
3.0 of 5 Hotel   |   537 Banff Avenue | P.O. Box 489, Banff, Banff National Park, Alberta T1L 1A6, Canada   |  
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Hotel amenities
Ranked #8 of 33 hotels in Banff
Waterloo, Belgium
Top Contributor
104 reviews 104 reviews
28 hotel reviews
Reviews in 36 cities Reviews in 36 cities
38 helpful votes 38 helpful votes
“FINE HOTEL BUT MISSING SOMETHING ( a bit like Banff)”
3 of 5 stars Reviewed October 5, 2013

Upgraded to a Jacuzzi room from the King size room we had reserved for our three nights stay- which was interesting. The room was large allowing a seating area with a high ceiling plus a fire place.Having a jacuzzi meant the shower was smallish. Overall a nice room with a fridge and a comfortable bed.Breakfast was an option and more on the expensive side than good value plus they always appeared to be ,at minimum, one server short. Big under ground parking which was great for arrival & departure. Washing machines and dryers are available for a minimum charge which was very handy. So many things are fine with this hotel, but it just misses something - may be too many one night stays reduce the service level and the comfort factor.

  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (125)
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English first
Toronto, Canada
Senior Contributor
22 reviews 22 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed October 2, 2013

We recently spent 9 days in Banff. For much of it, we stayed at the Rundlestone Lodge...and we're very happy we did!! From our arrival at 1:00 am until our departure several days later, every single staff person was very helpful and endlessly cheerful. Every request (extra coffee for our room, help with the TV, extra towels, etc..) were promptly and effectively dealt with. The rooms we had were spacious, comfortable and well equipped. Access and underground parking were a breeze. And the place is just a 5 minute walk down the main street to the town centre.

We would happily stay there again.

Room Tip: You might want to ask for a room that is not on the Banff Avenue side as it can be a little busy wit...
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  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ponoka, Alberta, Canada
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed October 2, 2013

I stayed here in one of the king loft rooms for a night . Nice cozy room, amazing bed, best sleep I have had in a long time. The only thing I had a problem with was, and in my books its a big problem, we asked for a late checkout which was given to us quite easily. I had slept in until 11:15 and had to be out of the room by noon. I went to have a shower only to find there was no hot water. I called down and was informed that the hot tub is emptied and filled every Monday around this time. This drains all the hot water from half the hotel and neither of us was able to have a shower. I was informed to wait for 30 to 45 minutes which i was unable to do because of the checkout time. I was not offered another room to use until after i had packed up and left the room and went down to check out and specifically asked to speak to the manager.

Nice hotel but this should be known to all guests or readily displayed. They should also be offered another room with hot water to use if theirs is gone. The manager did offer this but it was too late by then for me.

Room Tip: Ask for a king loft with a balcony, adds just a little more to the room
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  • Stayed September 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Contributor
17 reviews 17 reviews
9 hotel reviews
Reviews in 7 cities Reviews in 7 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed September 26, 2013

A third night in Banff stayed up the street. We liked this place much better for staying just a few days and it was cheaper. This place had a nice swimming pool and balconies. A very clean and nice place. It also had a fridge which is all we need. We never ate here so not sure about the food. The rooms were very comfortable and didn't appear overly dry. Enjoyed very much!

Room Tip: I would ask to stay on the pool floor.
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  • Stayed September 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Longview, Washington
Top Contributor
63 reviews 63 reviews
15 hotel reviews
Reviews in 33 cities Reviews in 33 cities
36 helpful votes 36 helpful votes
5 of 5 stars Reviewed September 26, 2013

For some unknown reason, we were given an upgrade to a family suite with a real living room & kitchen,2 baths, & 3 tvs! So, more than we needed but even more comfortable for our 3 night stay than the room we had reserved! Good bathroom: lots of towels (not the precisely one each we find so often). We brought dinner in 1 night, since we had a real oven for reheating; we bought simple breakfast supplies & toasted muffins each morning, so we actually saved money that we hadn't anticipated saving. Highly recommend. Our only negative was inattentive, bordering on rude, service in the lounge, where we had dinner one evening.

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
Top Contributor
51 reviews 51 reviews
16 hotel reviews
Reviews in 20 cities Reviews in 20 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed September 25, 2013

We stayed at Rundlestone only overnight, but it was very professionally run establishment. It looks like a motel or a lodge but its offers much more. Rooms are large and spacious, there's a bar and a restaurant and I believe pool, sauna and spa. The handy laundry and vending machines were also useful. Although its far from the centre of Banff town, they have bicycles and we didnt mind the walk as its nice and quiet. Its a shame that the fireplace wasnt on when were there as it looked quite cosy. The breakfast buffet was very simple, but adequate.

Room Tip: We had a room at the front but it was still quiet. I suggest that the rooms near ice machines, pool...
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  • Stayed September 2013, traveled with friends
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sechelt, Canada
Senior Contributor
33 reviews 33 reviews
17 hotel reviews
Reviews in 19 cities Reviews in 19 cities
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed September 25, 2013

Most of our experiences were good, both in regard to the room, the dining room, and to some degree the front desk. The young lady who checked us in was very friendly and very service oriented, whereas the one who checked us out couldn't have cared less. Basically, took our money and went about an admin. task. No thank you, no "how was everything?", come back soon or have a pleasant trip or day. Nada. Breakfast was served in the diningroom and the 2 poor waiters were left to serve a room full of people with no one to help. They tried their best. Shame on the hotel for allowing this to happen.

  • Stayed September 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Rundlestone Lodge

Address: 537 Banff Avenue | P.O. Box 489, Banff, Banff National Park, Alberta T1L 1A6, Canada
Phone Number:
Location: Canada > Alberta > Canadian Rockies > Banff National Park > Banff
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Romantic Hotel in Banff
#10 Family Hotel in Banff
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Rundlestone Lodge 3*
Official Description (provided by the hotel):
Conveniently located on Banff Avenue only minutes from Downtown Banff, The Rundlestone Lodge offers a host of amenities including complimentary wireless, a fitness centre, whirlpool, swimming pool, conference facilities, and Bumpers the Beef House Restaurant. ... more   less 
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Also Known As:
Rundlestone Hotel Banff

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