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“Excellent value” 4 of 5 stars
Review of Rundlestone Lodge

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Rundlestone Lodge
3.0 of 5 Hotel   |   537 Banff Avenue | P.O. Box 489, Banff, Banff National Park, Alberta T1L 1A6, Canada   |  
Hotel amenities
Ranked #7 of 34 Hotels in Banff
Sydney, Australia
Top Contributor
55 reviews 55 reviews
17 hotel reviews
Reviews in 20 cities Reviews in 20 cities
39 helpful votes 39 helpful votes
“Excellent value”
4 of 5 stars Reviewed September 25, 2013

We stayed at Rundlestone only overnight, but it was very professionally run establishment. It looks like a motel or a lodge but its offers much more. Rooms are large and spacious, there's a bar and a restaurant and I believe pool, sauna and spa. The handy laundry and vending machines were also useful. Although its far from the centre of Banff town, they have bicycles and we didnt mind the walk as its nice and quiet. Its a shame that the fireplace wasnt on when were there as it looked quite cosy. The breakfast buffet was very simple, but adequate.

Room Tip: We had a room at the front but it was still quiet. I suggest that the rooms near ice machines, pool...
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  • Stayed September 2013, traveled with friends
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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657 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (142)
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English first
Sechelt, Canada
Senior Contributor
33 reviews 33 reviews
17 hotel reviews
Reviews in 19 cities Reviews in 19 cities
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed September 25, 2013

Most of our experiences were good, both in regard to the room, the dining room, and to some degree the front desk. The young lady who checked us in was very friendly and very service oriented, whereas the one who checked us out couldn't have cared less. Basically, took our money and went about an admin. task. No thank you, no "how was everything?", come back soon or have a pleasant trip or day. Nada. Breakfast was served in the diningroom and the 2 poor waiters were left to serve a room full of people with no one to help. They tried their best. Shame on the hotel for allowing this to happen.

  • Stayed September 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Carlisle
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed September 24, 2013

Spent the last three nights of our holiday here and it didn't disappoint. Lovely big, clean comfortable room with air conditioning and the hotels underground parking was a bonus We didn't eat in the restaurant so can't comment but the breakfasts were quite reasonably priced and good. The staff were all you would hope for.

  • Stayed September 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Waterloo, Canada
Senior Contributor
23 reviews 23 reviews
11 hotel reviews
Reviews in 10 cities Reviews in 10 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed September 23, 2013

We stayed in a kitchenette loft suite for 4 nights in mid September. We liked the location - it was a nice walk (or easy bus ride) to the downtown, but far enough outside of the busy area to be quiet and lodge-like. We were very pleased with this hotel for two main reasons 1) it was quiet 2) it was clean. The kitchenette had everything we needed (including a corkscrew) for making packed lunches and easy breakfasts on the go. The decor was a bit dated, but very homey. It is a lodge, after all. The staff were pleasant and welcoming. The bed was very comfortable. We were looking forward to the wood burning fireplace but it was above seasonal temperatures for September so we didn't try it. They even provide dvd rentals - for us exhausted hikers with another big day planned for tomorrow. Just a note of caution - if you get the king bed that is up in the loft - and you need to get up to use the bathroom in the night - it is a dark trek down to the bathroom. I would recommend they provide nightlights for guests to use. We ended up leaving the bathroom light on all night long.

  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Minneapolis, Minnesota
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed September 23, 2013

My wife and stayed at the Rundlestone Lodge for 5 days during the third week of June 2013.

The hotel is quite nice. The lobby is nicely appointed and the fireplace provides a slight hint of wood smoke (if you like that sort of thing). The common areas including the pool, hot tub, hallways were very clean and well maintained. The pool and hot tub are were a particular treat.

The room (king) was very nice. It was clean and there were no issues with needed maintenance etc. It was also large. If you go to Banff for outdoor adventure you tend to have a lot of gear. It is a wide beautiful world out there and you need to be prepared to power through the rain/sleet/wind and snow you face in order to see it. That takes gear. It was a treat to have the room to lay it all out.

We only had breakfast in the restaurant. It was good and affordable. They also had a take out option for those of us that wanted to get an early start on the day. That was a great option. Again, good and affordable.

The walk to downtown is not very far. Certainly the Rundlestone is not the closest to downtown but it is a pleasant walk.

The staff, under normal circumstances (I will get to that in a moment) was considerate and kind. The front desk staff and the restaurant staff did a great job.

The staff under extraordinary circumstances did a superb job. We were in Banff during the Canmore/Calgary floods of June 2013. Banff was the farthest east one could drive on the Trans Canada due to extensive flooding in Canmore. It was also cut off to the west by a rock slide on the Trans Canada. It was a literal and figurative island of refuge for residents, tourists and those forced off the highway. Every tour bus (and there are A LOT of tour buses in the Banff/LL area) and car in the area was stranded in Banff.

The staff, lead by Johnathon, did exactly what they should have done considering that the hotel (indeed the town) was fully booked. Those that were due to check out were required to do so and could rebook as cancellations came in. Ultimately, there were a ton of cancellations given that if we couldn't get out of town, others could not get in (and the Trans Canada east to Calgary, i.e. the airport, was closed for a week or more). Had someone made it to the hotel and found that their room was given away through no fault of their own they would have been rightfully angry.


But given the amount of non-native English speakers and stranded tour bus tourists the staff did a wonderful job. They were kind and consoling when confronted with tears and anger and a fair amount of fear. All the while their own homes, property, friends and loved ones were likely under considerable threat from the rising flood waters in Banff and the surrounding areas. The staff was just as stranded as the rest of us and had more at stake; this was their home and merely our vacation. But you would not have known it by their very professional demeanor.

For one we were in a better position than most, for one we were headed west back to the USA and only needed the rock slide to be cleared. Two we had a spacious rental car that would have provided reasonably comfortable sleeping accommodations if need be. Also, this was the end of our trip, not the beginning, so our trip was not ruined, just delayed by about 12 hours. Also, being from Minnesota, Canada is like going to grandma's house. It's not home, but it is very close to it. So we are able to observe the staff/other guests rather than worry about ourselves. They did a great job.

  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Florida
Senior Contributor
44 reviews 44 reviews
42 hotel reviews
Reviews in 42 cities Reviews in 42 cities
48 helpful votes 48 helpful votes
5 of 5 stars Reviewed September 23, 2013

When doing our research of places to stay we found that air conditioning wasn't common in Banff hotels. It's not normally super hot in Banff but we didn't want to take the risk of a heat wave and be miserable. We settled on the Rundlestone and are so glad we did! My family shared a big family suite with my brother & sister in law and the two very private bedrooms with family room and kitchen were great! It was on the warm side when we were there and were glad for the a/c - especially since I don't remember screens being on the windows. Also - the hotel is right on the main street so street noise would have been an issue if sleeping with the windows open. Our room was a bit dated with some nice recent upgrades like new couches and chairs and recently updated bathrooms. Other than the a/c, our favorite thing was the large indoor pool and hot tub. It's a nice super huge area for relaxing and swimming or just enjoying a book poolside. Hotel also has a laundry room but get there early. There are only two washers and two dryers. The hotel's location is very good - right on the main road but just a bit away from the main part of town but just a quick drive or 15 minute walk into the main part of town. We didn't eat at the hotel - prices seemed high but then again - it's Banff. We ate dinner at Chilli's down the street one night and should have known better - we went with something we were familiar with rather than try something new & got mediocre food for higher $$$ than in a non super touristy town. If you have kids who aren't looking for a "dining experience" and just want what they like - hit the McDonalds downtown and spend your extra $$ on souvenirs and excursions. Lastly - parking was plentiful at the Rundlestone and the free bikes you can borrow from the front desk is a neat treat- we'd definitely stay here again. (One quick recommendation - if you haven't planned time in your trip to drive the Icefields Parkway from Banff to Jasper - make time - because it is amazing!)

Room Tip: Rooms on the back side of the hotel face an apt complex - not very great to look at. Front view is...
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  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Minnetonka, Minnesota
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed September 22, 2013

The Rundlestone Lodge is located on the main road in Banff. It is a long walk to the shopping district, but it is on the bus line, and there is lots of free parking by the shops and restaurants. The lodge itself is a big modern hotel. nicely decorated with free basement parking and elevators. We had a double queen room with fridge. The room was large, very clean, beds comfortable and had a good number of electric outlets. No breakfast which is common for the area, but there is a good restaurant and lounge. The food was good and they have a nice salad buffet. There is an indoor pool and whirlpool, The hotel books tour buses groups, but on the top floor, it was quiet. All the staff were very helpful and interesting to talk to. All in all a great place to stay in Banff.

Room Tip: rooms on the front have a better view the higher the better
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  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Rundlestone Lodge

Address: 537 Banff Avenue | P.O. Box 489, Banff, Banff National Park, Alberta T1L 1A6, Canada
Location: Canada > Alberta > Canadian Rockies > Banff National Park > Banff
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Free Parking Kitchenette Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Family Hotel in Banff
#7 Romantic Hotel in Banff
Price Range (Based on Average Rates): $
Hotel Class:3 star — Rundlestone Lodge 3*
Number of rooms: 96
Official Description (provided by the hotel):
Conveniently located on Banff Avenue only minutes from Downtown Banff, The Rundlestone Lodge offers a host of amenities including complimentary wireless, a fitness centre, whirlpool, swimming pool, conference facilities, and Bumpers the Beef House Restaurant. ... more   less 
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Also Known As:
Rundlestone Hotel Banff

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