The good: The room was large and comfortable, overlooking the park with a small balcony. We were pleased with how quiet it was, given how many people were staying there. The windows had room-darkening drapes, which was great. There were good bars of soap, extra pillows. The room was kept clean, there was a large flat-screen TV, small fridge, sofa and the use of complimentary bikes to ride downtown. Service was friendly. The parking garage below the hotel was helpful, well-lit and clean. The hotel is at the edge of town, so most restaurants and stores are about 6+ blocks away. But there is a restaurant in the hotel and in other hotels nearby within easy walking distance. Everything is expensive so the price is one of the most reasonable for a 3-star hotel. The not-so-good: The WiFi was very slow and frustrating, almost useless. When we inquired about it and expressed concern, we were told it was the mountains at fault. Nope... (We stayed in Jasper and had excellent WiFi there, which has just as many mountains around. We also found better WiFi in downtown Banff.) The towels were on the thin side. The lighting in the room was dim and the wall light fixtures over the bed were really loose and needed repair. Despite the WiFi frustration (which was the biggest downer), we'd stay there again; it seemed to be one of the better options for the price.