Stayed in peak season after struggling to secure any decent accommodation.
Greeting was excellent with early check in and from that point for the whole stay of 5 days we received a high level of service and were welcomed as valued guests.
There are a variety of room styles that should accommodate most requirements of singles, couples and families / mixed groups. I noted previous reviewers opinions re the rooms being 'tired'. I could see what they meant but to the extent that the rooms were not new it did not really matter at all. They were totally functional and clean, which is my first requirement.
Our loft room had a queen on main level and double bed in loft. Both beds were some of the most comfortable that I have ever experienced in a hotel any where in the world.
Loft had its own sink and toilet as well as its own open robe, as well as other drawers and bedside tables - plenty of room to unpack for a reasonable stay. Loft had its own television although having downstairs tv on as well might be untenable noise wise.
Downstairs had a sitting area with 2 large chairs and a table looking out to an amazing mountain view. Our room did not have a balcony which was fine with some inconsistent weather. A balcony on the other (non Banff Avenue) side would have been great and would have an amazing mountain view. That side would also be quieter but we did not find the noise an issue with the room sealed and air con on. We also had the windows open for fresh air on occasion and the noise was not a major issue. If you want consistent quiet insist on a room on the non Banff Avenue side of the hotel.
Hotel facilities included a laundry, really nice pool area, underground secure (and heated) parking, lovely lobby, 2 x free computer terminals and printer next to reception with free internet (wifi is free but inconsistent throughout hotel, did not work in our 3rd floor room at all - best on 2nd floor or near lobby).
We did not dine at Bumpers on site steak restaurant but it featured a good menu with competitive pricing for the main Banff dining scene. There is a cosy bar off the restaurant with a large screen tv, lovely fireplace and it also features a small (tapas style) menu if you just want drinks and something light and don't want to dine in the restaurant.
We by no means got a bargain, but staying in peak season and during civic holiday long week end was unfortunate timing for those ignorant of this long week (ie - me). We did note that in the week after the long weekend that reception were offering daily deals via phone, so it would definitely pay to contact the hotel directly after seeing what is available on line and via the various search engines to compare and ensure that you get the best deal.
Overall - I would recommend this hotel as a safe and good option to meet your accommodation needs whilst visiting Banff. Whilst it is a good 10-15 minute stroll from the main part of Banff Avenue, I considered this a good thing to avoid the manic pedestrian masses and some of the associated noise.
Enjoy Banff - it is a wonderful vacation destination with loads to do, see, taste and experience - Happy travelling.