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“Ten day ski break” 5 of 5 stars
Review of Rundlestone Lodge

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Rundlestone Lodge
3.0 of 5 Hotel   |   537 Banff Avenue | P.O. Box 489, Banff, Banff National Park, Alberta T1L 1A6, Canada   |  
Hotel amenities
Ranked #7 of 31 Hotels in Banff
Barnstaple, United Kingdom
Senior Reviewer
6 reviews 6 reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
“Ten day ski break”
5 of 5 stars Reviewed April 9, 2013

We've stayed in Banff on three previous occasions and the Rundlestone was far superior to other places we've stayed. Very cosy and welcoming. Extremely clean and well maintained. The room wasn't huge (premium two queen, for two adults and one teen) but plenty of storage and surprisingly quiet. Individual thermostat in the room meant we could control the temperature which was useful as the weather fluctuated between a relative heat-wave and freezing conditions during our stay.
Some lovely touches like the comfy chairs around the log fire in reception and the book corner. The hotel was apparently full over Easter and yet it didn't feel crowded.
A 10 min walk into town which was fine for us. Buses were frequent from right outside if you need them. Ski and boarding gear can be hired from town or across the road at Inns of Banff. Heated underground car-park was very accessible for storage. The ski buses stop at the neighbouring hotel, which was handy.
Service on the front desk was generally excellent - helpful and friendly staff with just the odd exception.
Cleaning staff were very discreet but those we did encounter were lovely and friendly.
The restaurant and lounge bar was a real highlight. We'd frequented Bumpers during previous holidays in it's former location and were delighted to hear it was to reopen in the Rundlestone. It was as good as we remembered - maybe better! Staff were extremely friendly, efficient and very attentive. We had breakfast there most mornings which was delicious.
In the evenings James at the bar made us feel like locals and really looked after us. It was lovely to wander down, exhausted after a hard day skiing and have our 'usual' poured. The food was of an excellent standard and, whilst you may find cheaper options in town, you get what you pay for... Our only concern is that once the locals rediscover Bumpers after the official re-launch it will be packed out in the evenings and you'll only get a table if you've booked in advance!
Thanks for a lovely holiday. We're planning to go back at Xmas.

  • Stayed March 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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670 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (145)
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English first
Edmonton, Canada
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed April 3, 2013

We stayed here for two nights in the Rundle Loft Jacuzzi Suite, and it was wonderful experience. The room is perfect for couples looking for a cozy & romantic weekend away. Everyone who works here is extremely pleasant and helpful, the room was clean and comfortable, and very reasonably priced.
Their restaurant, Bumpers, is new and had recently opened, both the food and service were awesome.
This was our second time booking a weekend here, and we will be happy to book a third in the near future!! :)

  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
Top Contributor
53 reviews 53 reviews
12 hotel reviews
Reviews in 13 cities Reviews in 13 cities
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed April 1, 2013

Hotel lived up to description and expectations, which is always a pleasant surprise. Large comfortable room with huge flat screen TV and DVD player. Bathroom fine and plenty of hanging/storage space. No fridge but some of the rooms do have them. Bed was a bit soft but comfortable - others say beds hard so I guess mattresses vary across the rooms. The newly fitted out bar and restaurant were very nice - we had drinks, dinner and breakfast and all were good/reasonable value. The walk into town is a good 10 minute walk but the excellent Roam bus stop is on the door step. They run into/out of town every 40 minutes and quite late so handy if you don't fancy the walk - only $2. Good free ski storage and ski bus stop only 100 yards away. Only slight gripe was that the air conditioning in the room was very noisy when it came on to heat the room up during the night so resorted to turning it off. Luckily the room stayed fairly warm so not a major problem. Also, the multi-gym in the leisure area was broken but no doubt it will be fixed by the time this review is read. All staff friendly and helpful. Would stay again.

Room Tip: Ask for a room with a fridge and/or harder mattress if those things are important to you!!
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  • Stayed March 2013, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hoofddorp, The Netherlands
Top Contributor
55 reviews 55 reviews
27 hotel reviews
Reviews in 33 cities Reviews in 33 cities
37 helpful votes 37 helpful votes
3 of 5 stars Reviewed March 30, 2013

Not much to say about the Rundlestone. It is just a comfortable hotel at (just about) walking distance from downtown Banff.

It was our first skiing trip to Canada and what we found really nice was the heated parking garage with ski lockers and the ‘no ski’s, ski boots, snowboard in the hotel’ signs everywhere.

We would stay here again but a tiny little bit closer to town would also be nice.

Stayed March 2013, traveled as a couple
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Port Coquitlam, Canada
Senior Contributor
31 reviews 31 reviews
18 hotel reviews
Reviews in 25 cities Reviews in 25 cities
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed March 28, 2013

Booked this hotel with hotwire and was pleasantly surprised. Nice pool and hot tub. Rooms were comfortable and adequate...not super spacious though. Staff was friendly. Hotel offered free movies to rent. Walking distance to town.

  • Stayed March 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Woking, United Kingdom
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed March 26, 2013

Stayed here with family and friends and had a fantastic stay!

The accommodation was great (we booked a separate sleeper room as we have 2 children age 14 and 10), very clean with daily linen and towel changes and comfy beds. Even though the room was on the ground floor and facing on to Banff Avenue, we hardly heard the traffic. Reception staff were helpful and polite at all times and great with the kids. We used the pool and jacuzzi every day after skiing and perhaps the temperature in the pool room and the water temperature could have been warmer, but it was still enjoyable and the jacuzzi was bliss!!

The Bar and Resaurant area had recently been renovated and was a good mix of comfort and style. The food in Bumpers was great (I had both the New York Strip Steak and the Trout and they were both cooked to perfection) and the waiting staff again were courteous, helpful and patient and the chefs happy to adapt the menu to suit dietary requirements. A special mention to the bar tenders - James and Neil - we had a really good laugh with them, they were friendly, welcoming and great with the kids.

The location of the hotel means its is a good 15/20 minute walk into Banff itself, but its an easy walk and there are plenty of bars and restaurants on the way! The shuttle buses to the ski slopes stop at the hotel next door, which was really convenient.

I would definitely recommend this hotel and stay again if we are ever fortunate enough to visit Banff in the future. Thank you!

  • Stayed March 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sherwood Park
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed March 26, 2013 via mobile

The beds are ridiculously Hard my daughter thought the rugged floor was more comfortable. We left with sore back and necks, really get new mattresses!! There is a vent in the room that we think has something to do with the vacume system. Very loud hissing sound anoying. Underground parking sure is a plus but not the most important thing on my list. Comfort is and it just was'nt here.

  • Stayed March 2013
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RundlestoneFOM, Front Office Manager at Rundlestone Lodge, responded to this review, March 29, 2013
I was truly very sorry to learn your stay with us was less than exceptional! We strive extremely hard to ensure all our guest stays are as relaxing and as comfortable as possible. We encourage constructive criticism and feedback as it helps us improve the experience for our guests. Please let us know directly at the Front Desk about any concerns you have so we can follow up and take the necessary action. The Rundlestone Lodge does operate a matress replacement programme, therefore, if you can contact the hotel and let us know which room you stayed in, we can look into getting the bed switched out! Thank you.
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Additional Information about Rundlestone Lodge

Address: 537 Banff Avenue | P.O. Box 489, Banff, Banff National Park, Alberta T1L 1A6, Canada
Location: Canada > Alberta > Canadian Rockies > Banff National Park > Banff
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Best Value Hotel in Banff
#7 Family Hotel in Banff
#7 Romantic Hotel in Banff
Price Range (Based on Average Rates): $
Hotel Class:3 star — Rundlestone Lodge 3*
Number of rooms: 96
Official Description (provided by the hotel):
Conveniently located on Banff Avenue only minutes from Downtown Banff, The Rundlestone Lodge offers a host of amenities including complimentary wireless, a fitness centre, whirlpool, swimming pool, conference facilities, and Bumpers the Beef House Restaurant. ... more   less 
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Also Known As:
Rundlestone Hotel Banff

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