We rented the room with the King size bed, jacuzzi tub and wood burning fireplace. It was great, we were only there for one night but it was nicely furnished, clean and the location was good. I would recommend it to anyone looking for a get away weekend!

Nothing to really criticise about this 3 star hotel, almost perfect but for the lack of it's own decent restaurant. However this will soon be rectified as while we were there they were just finishing the building work for their new steakhouse (opening soon, maybe already be open). Because of this disruption they provided all guests staying during the building period with a free (and substantial!) continental breakfast. Following some of the harsher reviews on Tripadvisor we weren't expecting much but were very pleasantly surprised, this is quite simply a very good hotel, comfortable, clean with large guestrooms, free wifi and good service. Looked lovely and festive with all the decorations up and welcoming log fire in the lobby. Hopefully with it's new future restaurant there will be the opportunity to enjoy a relaxing drink in the evening. We had to go to the next door hotel/steakhouse.
Also nicely located as the town and all its attractions are in one direction and about 10-15 minute walk away.

Stayed in a family suite. The room was great, and the bed very comfortable. I would probably stay again, given the location is also ok, it's a 10 minute walk into town but hey Banff is a nice place to walk around.

The heated carpark is a nice touch and the hotel has a nice feel to it.

My only criticism is that service could do with a shake up. It felt like most of the staff were lacking in customer care. A simple hello was difficult for them, including the front desk. Had to ring room service every day to get firewood or coffee replaced. Those things are easy to fix.
Otherwise had a really nice stay here.

Another week in Banff and yet another stay at the Rundlestone. Always good service, good value and excellent rooms. At this time the restaurant was under renovation but will reopen in Feb according to the front desk
I will be back next year