I was very impressed by the location (of course) but also by the service at the Banff Centre. Staff was very friendly and helpful. I had a problem with my phone and it was resolved quickly. You have food options at the centre if you do not want to walk to town. The walk is only 10 minutes through a trail. The website was not clear about this but I found out that being a guest gives you free access to the fitness centre which is very well equipped.