First went to this restaurant last March and it was a really good experience.
This time the food and beer were good but the service was terrible.
As requested, we seated ourselves and were then ignored for 15 minutes. . I finally went and asked for menus, which were quickly dropped off but then we were ignored for another 10 minutes before anyone showed up to help us.
Staff appeared to be working hard but things seemed a bit chaotic.
Once we ordered, drink and food came quickly but then we were forgotten again and we had to find someone to pay our bill. To the servers credit, there was a small reduction of the bill to make up for the poor service but this really took away from the overall experience.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
April 9, 2013
Hi Alex M, thanks for your review. Obviously something went very wrong with your service and there was a small attempt to fix that, but it wasn't enough and that's not your fault. Please be assured we are taking these comments to heart and will continue to place emphasis on improving our service. Please come back soon and hopefully all areas of concern will have been addressed. Thanks!!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.