Sometimes you don’t always read trip advisor and make decisions to visit restaurants without reading reviews. Bad move, and this what we did while in Banff and chose to visit the Banff Avenue Brewing Company as it had seats available and no line up on a Saturday night about 8pm while other restaurants had a line up. There is a reason why.
Our problems started after I was seated, my husband went to park the truck several blocks away. I sat and wait and waited over fifteen minutes while our waiter walked back and forth past me, and did not even acknowledge me or even ask me if I wanted a drink. After my husband finally showed up, we waited at least another ten minutes while our waiter continued to walk back and forth before he came and asked us what we wanted to drink.
I ordered the banana and panko crusted chicken and my husband ordered the 8oz rib eye steak. We waited almost an hour for our food, when it arrived my husband’s steak was tasty but luke warm and my chicken strips although they were hot, they had an after taste of fish every time I bit into it! Yuck! This is probably due to cross contamination with fish on a surface or they were using dirty oil to fry their food in. Needless to say neither one of us were impressed with our food quality or the high price.
Finally the service was terrible. What if I was dining alone? Would I have ever gotten served by myself? Even after my husband arrived we waited for drinks, we waited for food, the drink order was wrong, we waited for our drinks to be refreshed; and finally we waited for the bill. Being that I was facing the bar, I saw that the waiter was spending a lot of time socializing with the ladies at the bar, instead of serving dealing with his customers. Even after we complained about the food, we were only given a 10% discount off our total bill. Oh Gee…$6.00.
If you read my reviews you will see, I don’t write very many bad reviews as somebody who used to work in the hospitality industry. I can see a lot of good in things people try to do, but this was all round bad. Bad service, bad food, and bad after taste. There is a reason why some restaurants rank in the top ten and other rank 37 such as this one. Don’t choose a restaurant just because they can take a full page advertisement out in a Restaurant guide.
Tip: If you have never been to Banff, restaurants fill up very quickly, read your reviews and make a reservation to ensure you get into a good place at the time you want to eat.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mommytraveller1, Thank you for your detailed review. I have gone over the execution of the evening and apologize for the obvious lack of fundamentals being met with your experience. I have had a conversation with the male server who worked that evening (a long term employees with normally good work ethics). I hope you can give us another chance in the future.
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A quick note on the banana chicken though, it is not fried. It is pan seared and than finished in the oven.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.