My girl friend and I slept here for three days. A very good place! The hotel/room was a bit basic, but it is clean. We paid 80 dollars per night for a room with a king size bed (before the holiday season). The staff is friendly, helpful and knows enough about Banff (5-10 min walk from the main street). The breakfast is basic (cereals, toast, juice, coffee, etc), but it is ok. There is enough parking space at the back of the hotel. We would sleep here again next time!

We booked our rooms at a rate of $150.00 per night over New Years. We never received a confirmation email, but we had a verbal confirmation of our reservation. After we checked out, we later discovered that we were overcharged for our rooms. When we called to rectify the situation, we were told that since they failed to produce a confirmation email or number, that we have no "evidence" and therefore couldn't get a refund on the overpaid amount. I was also informed that rate disputes happen every weekend, making me wonder how many others experienced this. The rooms were nothing special,cdefinitely not worth the extra $100.00 over the weekend. We rarely got parking, and had to park in nearby residential and walk. We will probably never stay here again, ever after being offered a discount for our next visit.

For the first time travelling, our room was upgaded from a 2x Queen beds to 3x Queens for the four of us. This was to accommodate arrangements by other guests, but we're not complaining. The room was very spacious and clean, and the beds were very comfortable. There was a coffee maker, bathroom amenities, free wifi, fridge and a temperamental safe. No iron. The bathroom was big, one of a few that had a ventilation fan. Though very basic, breakfast was included, which was nice. They had juices, coffee, cereal, bread, jams, margarine, apples and oranges. There was a small car park at the back, which we used, and also an underground one. The inn provides trolleys so guests can carry their luggage up the elevator and to their room in one go- we found this very handy. Unfortunately, our air conditioning unit wasn't working, so it felt hot in the room after coming back from a day of sightseeing. Walking distance to the shops was pretty good- definitely manageable and no more than 10mins or so. Would stay here again for something more affordable in Banff.

Was our first time in Banff, and we were travelling with a dog, this was a great choice for us (the price/the location)... It looks great from the outside, so close to "downtown" shopping/eating area, and the underground parking was a huge bonus. The room was very clean and pretty, the bed and all the pillows were SO comfortable, the washroom did its job! Definitely recommend this place. Felt like home. Only thing I would have to suggest is having a microwave in the room (as staying in a hotel, you're often eating out a lot and sometimes have leftovers.)