Here are the good things: the bed was comfy, the TV was nice, the room had a fireplace in it, and the hallways were decorated nicely. The hot tub was pretty nice.
The bad things: the updates to this pretty old building are bare bones, and a lot of corners were cut. The bathroom was pretty weird, and the renovation was like putting a bandaid on a mortal wound. A lot of little things: the shower head wasn't clean, the hook was falling off the wall, the paint was chipped and walls were dinged.
The lobby isn't welcoming, and you have to walk right through it and past the restaurant to go to the hot tub. The free breakfast is the worst I've ever seen. We were trying to save money but couldn't bring ourselves to eat the crappy selection that was set out.
The most telling thing, I think, was the sign in the bathroom about the towels. We've been to lots of hotels that've put out signs suggesting that guests join the effort to save water and not launder towels and sheets every day of their stay. Usually it's sort of a positive tone, "Let's all save the world together!" kind of thing. This sign at the Banff in was absolutely hilarious because it's trying to make guests feel guilty if they do wash a towel.
Overall the management of the hotel seems to cut as many corners as possible and is more concerned with making money than making guests happy. Which I guess is a formula that works in a town like Banff, when so many one-time visitors come through. I don't think the Banff Inn is the only hotel that has this philosophy, but for my money I'll try one of the many other options next time I return.
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- Also Known As:
- Banff Hotel Banff