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Banff Inn: Traveler Reviews

2.5 of 5
501 Banff Avenue, Banff, Banff National Park, Alberta T1L 1A9, Canada
Hotel amenities
Banff Inn
Ranked #22 of 33 hotels in Banff
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178 reviews from our community

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Traveler rating
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    83
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Date Rating
Cowtown
Senior Contributor
33 reviews 33 reviews
23 hotel reviews
Reviews in 22 cities Reviews in 22 cities
93 helpful votes 93 helpful votes
“A bit of a walk to downtown”
3 of 5 stars Reviewed March 2, 2013

5 of us stayed in a loft unit for 3 days just after Christmas. The room was ok but quite cramped for 5 and very little space to move around or put our belongings. The continental breakfast was the usual fare of baked goods and cereal but did feature really good coffee. I have stayed in many Banff hotels and while this one isn't terrible I probably wouldn't stay again.

  • Stayed December 2012
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
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Ask jewelsmum about Banff Inn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
wales
Contributor
13 reviews 13 reviews
10 hotel reviews
Reviews in 11 cities Reviews in 11 cities
56 helpful votes 56 helpful votes
“Fab ski holiday”
5 of 5 stars Reviewed February 23, 2013 via mobile

Warm, friendly, convinent, large rooms, free undercover parking....need I say more? Oh yes, the very reasonable price and the tasty I house pizzeria.
No ski in ski out in Banff....Mt Norquay - 15 mins, lake Louise - 50 mins, best of all Sunshine- 25 mins
There is a ski bus but a car makes it all more convinent , beware of the national parks permit for using a car within the park area $139 !! Got one for sale if anyone wants one!!

  • Stayed February 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
Ask alyson f about Banff Inn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Netherlands
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
“Banff inn - feb 2013”
4 of 5 stars Reviewed February 23, 2013

From 17 until 23 th February 2013 we have stayed (4 persons/ 2 bedrooms) in this hotel in room 441 and 437. Ok, this is not the newest hotel in town, but the rooms were spacy enough for us, warm showers (after a long day of snowboarding) a good bed, and...the hot-tub outside the hotel, is really awesome. We have had breakfast (14 dollar) which was good, friendly staff and reception. This hotel is nearby banff downtown (walking distance) and the shuttle for Lake louis, Norquay or Sunshine village, stops at the front of the hotel. All we san say is thank you for having us!
Only one thing, there is a special way for finding your room in the hotel, which is divided over 3 buildings(?) .

  • Stayed February 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask Sparkling_Bob about Banff Inn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
8 helpful votes 8 helpful votes
“Beware of no Internet and hopeless staff”
1 of 5 stars Reviewed February 22, 2013

A group of us stayed at the Banff Inn and hit lack of service that superseded just about anything I have encountered before.

Being four guys from Australia having a good Internet connection is critical because Skype connections back home are the way to communicate. The night we arrived the Internet was so intermittent and slow making it unusable, forcing us to use real phones at great expense! Not planned.

The next morning we complained to the front desk, and received the reply " The Internet service is provided free of charge, and if it did not work, too bad, it's free!!". We then asked if during the day something would be done to fix it, and got the reply "There is nothing I can do, sorry, what we have is what you will get". Unbelievable but that's the management attitude - stick it!

On top of this when I returned to the room at 3.30pm it had not been serviced!

  • Stayed February 2013, traveled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
Ask Gordon K about Banff Inn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CATEYES7, Manager at Banff Inn, responded to this review
February 26, 2013
Thank you for sharing your feedback and our apologies regarding the dificult time you had with our complimentary wi-fi,the staff cannot fix this short of problem they did however reset the main box and it takes a few hours to reset the whole system and the wifi did get better after this.
I understand it was inconvinient and the internet can be a base of communication,at anytime you could have used the coin operated kiosk in the lobby that would have been cheaper then using you phone device,again our apologies.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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“Great nights stay”
5 of 5 stars Reviewed February 18, 2013

I stayed here as part of a business trip in November 2012. Although I live in Canmore, I was attending a tradeshow in Banff and wanted to stay in town rather than drive back late at night.

Check in was quick, easy and the staff member was helpful and courteous.

My room was great. Much bigger than I expected, king bed, good sized bathroom, table and chair and closet.

The bed was extremely comfortable and although my room faced the main road, I didn't hear any traffic noise at all.

The room was very clean and I could not fault my stay at all.

I used to live in Banff and have had take out pizza and poutine from the hotel restaurant. I was never disappointed, their poutine is amazing and their pizza is one of the best in town.

  • Stayed November 2012, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask Pamster200 about Banff Inn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
 
 
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Additional Information about Banff Inn

Also Known As:
Banff Hotel Banff
Banff Hotel
Address: 501 Banff Avenue, Banff, Banff National Park, Alberta T1L 1A9, Canada
Region: Canada > Alberta > Canadian Rockies > Banff National Park > Banff
Amenities:
Bar/Lounge Business Center Free Breakfast Free High-Speed Internet Free Parking Restaurant Room Service Wheelchair access
Hotel Style:
#7 Business Hotels in Banff
Price Range: $$
Hotel Class:2.5 star (2.5*)
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