A group of us stayed at the Banff Inn and hit lack of service that superseded just about anything I have encountered before.

Being four guys from Australia having a good Internet connection is critical because Skype connections back home are the way to communicate. The night we arrived the Internet was so intermittent and slow making it unusable, forcing us to use real phones at great expense! Not planned.

The next morning we complained to the front desk, and received the reply " The Internet service is provided free of charge, and if it did not work, too bad, it's free!!". We then asked if during the day something would be done to fix it, and got the reply "There is nothing I can do, sorry, what we have is what you will get". Unbelievable but that's the management attitude - stick it!

On top of this when I returned to the room at 3.30pm it had not been serviced!

I stayed here as part of a business trip in November 2012. Although I live in Canmore, I was attending a tradeshow in Banff and wanted to stay in town rather than drive back late at night.

Check in was quick, easy and the staff member was helpful and courteous.

My room was great. Much bigger than I expected, king bed, good sized bathroom, table and chair and closet.

The bed was extremely comfortable and although my room faced the main road, I didn't hear any traffic noise at all.

The room was very clean and I could not fault my stay at all.

I used to live in Banff and have had take out pizza and poutine from the hotel restaurant. I was never disappointed, their poutine is amazing and their pizza is one of the best in town.

It was a good trip until it came to the parking issue. They have a underground parking and the spot we parked in had someone parked right on the line so we had to park a little bit over. We received a call from the hotel asking us to move our vechile right over, at this point we were both already drinking and informed them that we legally can't be driving. They then called us again leaving a message that we better move our car. We went back to the hotel and told them we were both drunk and needed someone to move the vechile then she just kept saying over and over for us to move it. When I talked to the manager in the morning letting them know how unresponsible of the hotel that was to promote drinking or driving (regardless if its just reparking or not I have had people close to me in drinking and driving accidents so I take it very seriously) she basically brushed us off and told us that she isn't liable for it. I would not recommend this hotel because of this. To make matters worse we kept checking to see if anyone parked beside us and had pictures to prove that there wasn't even one from the middle of the night and the manager lied and said it was full in the morning.

I want to keep this simple. I recieved HORRRIBLE customer service at the Banff Inn on Saturday. It's a shame because I have stayed their numerous times. I was part of a group whose electricity went out. We missed our reservation (it was someone in our groups birthday), and were told by the staff that it is not their problem, but they would comp the room for us. It turns out, the next day we were told we'd only get about 12% taken off. As of right now I have paid the full amount and have not received a credit of any sort. I talked to the manager, he told me "he would take care of me at the bars or clubs next time I come back." Um no thanks. I'm a working professional I do not need to get taken care of at a bar or club thank you very much.
The staff needs to get a clue. Will not be coming back. At least there are plenty of other hotels in Banff!