A group of us stayed at the Banff Inn and hit lack of service that superseded just about anything I have encountered before.
Being four guys from Australia having a good Internet connection is critical because Skype connections back home are the way to communicate. The night we arrived the Internet was so intermittent and slow making it unusable, forcing us to use real phones at great expense! Not planned.
The next morning we complained to the front desk, and received the reply " The Internet service is provided free of charge, and if it did not work, too bad, it's free!!". We then asked if during the day something would be done to fix it, and got the reply "There is nothing I can do, sorry, what we have is what you will get". Unbelievable but that's the management attitude - stick it!
On top of this when I returned to the room at 3.30pm it had not been serviced!
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- Also Known As:
- Banff Hotel Banff