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“Loved the location” 3 of 5 stars
Review of Brewster's Mountain Lodge

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Brewster's Mountain Lodge
3.0 of 5 Hotel   |   208 Caribou Street, Banff, Banff National Park, Alberta T1L1C1, Canada   |  
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Hotel amenities
Ranked #17 of 31 Hotels in Banff
Boston, Massachusetts
Contributor
15 reviews 15 reviews
4 hotel reviews
Reviews in 9 cities Reviews in 9 cities
3 helpful votes 3 helpful votes
“Loved the location”
3 of 5 stars Reviewed July 27, 2014

We loved the location of the lodge, right in the heart of Banff. The rooms are clean and of ok size. My kids loved the hot tub and the cookies in the afternoon. However, the parking was very tight and not easy to get into. Also the WIFI service was sporadic, not dependable at all.

Stayed July 2014, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SalesBML, Manager at Brewster's Mountain Lodge, responded to this review, August 6, 2014
Thank you for your review. We are happy to hear you enjoyed your stay and the convenient location of the hotel. We understand the parkade does have limitations with larger vehicles and our front desk staff are available to recommend other areas within town that offer parking. Thank you for your comments regarding Wi-Fi, we will pass along your comments to our IT Team to resolve. We hope to have the opportunity to welcome you back at Brewster's Mountain Lodge the next time you are in the area.

Kind Regards,

Staff and Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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571 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (108)
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English first
Burlington, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed July 26, 2014

I booked a deluxe king room. Placed on lower level, no elevator access, with window facing huge, noisy exhaust fan. No AC, room was hot, a small portable fan was provided. Called front desk for new room. Staff was very curt, finally, after 30 minutes, got passed on to another hotel staff and room miraculously became available. All rooms lack AC but some common areas have them. Breakfast room is not accessible and bare minimum food. Rooms are tired but clean, need make over.

Room Tip: Insist on top floor.
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  • Stayed July 2014, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SalesBML, Manager at Brewster's Mountain Lodge, responded to this review, August 6, 2014
Thank you for taking the time to provide a review. We are sorry to hear you did not enjoy your stay. Like many hotels in the area, we do not offer air conditioning as we find it is not needed often. We try not to assign rooms on the first floor but in the summer when it is busier and depending on the room type booked, those rooms are used because they are usually on the cooler side. We apologize that you did not receive the customer service expected from our front desk staff but have passed along your comments to our Front Office Supervisor to review with all of our staff. Our complimentary continental breakfast offers a variety of breakfast pastries, breads, cereals, yogurt and fresh fruit; our front desk staff are available to recommend restaurants in the area for those guests who would like more options. We do hope to have the opportunity to welcome you back at Brewster's Mountain Lodge for a more enjoyable stay if you are in the area.

Kind Regards,

Staff and Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Alliston, Canada
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed July 24, 2014

We had a very short trip to Banff recently (one night and day only) - so very, very glad we booked at Brewster's Mountain Lodge. It is in the heart of town so we were able to take in all of the shops, sights, and general walk about town. It is just off the main street, and is a 2 minute walk from the park/river (farmer's market was on the day we walked that route). The rooms were wonderfully clean and the lodge was very quiet (it was fully booked while we were there). There is a simple breakfast on site which was convenient - more time to see the sights! The staff were friendly, and very helpful about what to see (again, our visit was so brief we really appreciated the tips from them). Oh, and we had a lovely view of the mountains from our room:-) I will stay here again should I find myself in the Banff area.

  • Stayed July 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SalesBML, Manager at Brewster's Mountain Lodge, responded to this review, August 6, 2014
Thank you for taking the time to provide a review. We are happy to hear you enjoyed your stay and the convenient location of the hotel. We are looking forward to welcoming you back at Brewster's Mountain Lodge if you are in the area.

Kind Regards,

Staff and Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Crowborough, United Kingdom
Contributor
11 reviews 11 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed July 24, 2014

We stayed a couple of nights to go skiing but some guests were very noisy.
My son went out an rebuked a couple of middle aged people who should have known better - fair play to him.
But, the hotel does throw out those who are a pain to others so they get my vote! We listened to an encounter between the desk staff and a parent whose son had been chucked out for being noisy: wonderful!
Keep it up, fellas!

  • Stayed January 2014, traveled with family
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SalesBML, Manager at Brewster's Mountain Lodge, responded to this review, August 6, 2014
Thank you for taking the time to provide a review. We are so happy to hear you enjoyed your stay despite the issues with noise. We hope to have the opportunity to welcome you back at Brewster's Mountain Lodge for your next ski trip, should you be in the area.

Kind Regards,

Staff and Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Calgary
Senior Contributor
35 reviews 35 reviews
11 hotel reviews
Reviews in 17 cities Reviews in 17 cities
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed July 20, 2014

Have stayed at Brewsters many times over the years but it's been sometime since my last stay. Felt the hotel is in need of a renovation, looking a little tired. Was a little put out when arrived as was checked into an occupied room, went in and started to unpack before we realised someone's nightclothes were on the bed. The reception were very good and moved us to another room, when we came down to go for a meal they said they were moving us again to a quieter room - which happened to be next door to the occupied one, guess they put those people in the wrong room. Staff were very helpful however but was a little put out to be moved around the hotel so much. I ended up leaving my expensive camera and lenses in one of the other rooms and didn't realised until the next morning but the receptionist was awesome and got it back for me very quickly. Thankfully it hadn't gone missing! Would stay again but not in a hurry, feel there are better hotels in Banff.

  • Stayed July 2014, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SalesBML, Manager at Brewster's Mountain Lodge, responded to this review, July 21, 2014
Thank you for taking the time to provide a review on your recent stay with us. We apologize for the mix up with the occupied room and appreciate your understanding. We are glad your found the staff to be helpful and that you received your camera quickly. It is unclear why you would have been room changed again after the mix up but we have passed along your comments to our Front Office Supervisor to look into this matter. We have undergone some cosmetic upgrades in the past year from new mattresses and carpets to flat screen televisions in all of our rooms. Again, we would like to thank you for your feedback and hope to have the opportunity to welcome you back at Brewster's Mountain Lodge should you be in the area.

Kind Regards,

Staff and Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 20, 2014

Stayed in the Brewster Suite and it was very nice - staff is friendly and the location is in the middle of everything
Parking is available underground - a very nice experience for some time in Banff !!

  • Stayed July 2014, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SalesBML, Manager at Brewster's Mountain Lodge, responded to this review, July 31, 2014
Thank you for providing a review on your stay. We are so happy to hear you enjoyed the convenient location of the hotel and friendly staff. We appreciate your comments and hope to have the opportunity to welcome you back at Brewster's Mountain Lodge should you be in the area.

Kind Regards,

Staff and Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lea, United Kingdom
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed July 16, 2014

Stayed 3 nights in this hotel, the room was a good size it looked out onto the street but it was quiet. The staff were every polite and helpful. The hotel does not serve dinner,breakfast was included in our price it was OK but you had to return you dirty dishes. Finding our room was fun as the layout is a maze. The location of the hotel is excellent ideal for restaurants.

  • Stayed June 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SalesBML, Manager at Brewster's Mountain Lodge, responded to this review, July 21, 2014
Thank you for your review. We are happy to hear you enjoyed your stay and the convenient location of our hotel. We do not have a restaurant operated by the hotel but our front desk staff are always ready to recommend restaurants in the area. Our complimentary continental breakfast is self service and while there is a breakfast attendant there to ensure all items are readily available, we do appreciate guests taking the time to clear their dishes. As the hotel was originally 3 seperate office buildings, we understand the layout is not suitable for everyone. We hope to welcome you back at Brewster's Mountain Lodge should you be in the area.

Kind Regards,

Staff and Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Brewster's Mountain Lodge

Address: 208 Caribou Street, Banff, Banff National Park, Alberta T1L1C1, Canada
Phone Number:
Location: Canada > Alberta > Canadian Rockies > Banff National Park > Banff
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Suites
Hotel Style:
#11 Business Hotel in Banff
Price Range (Based on Average Rates): $
Hotel Class:3 star — Brewster's Mountain Lodge 3*
Number of rooms: 77
Official Description (provided by the hotel):
Brewster’s Mountain lodge is located in the heart of Downtown Banff, steps from shopping, dining, and nightlife. This 77-room hotel features complimentary continental breakfast and wireless internet included in all of our rates. We offer a sauna, hot tub, and small exercise area for our guests to enjoy after an exciting day of exploring! Handcrafted log furnishings and western décor define the interior of our lodge, as well as a wood-burning fireplace in the lobby. ... more   less 
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Also Known As:
Brewster`s Mountain Hotel Banff
Brewsters Mountain Hotel
Brewsters Mountain Banff
Brewsters Mountain Lodge

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