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“could be better” 2 of 5 stars
Review of Banff Caribou Lodge & Spa

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Banff Caribou Lodge & Spa
3.0 of 5 Hotel   |   521 Banff Avenue | Box 1070, Banff, Banff National Park, Alberta T1L 1H8, Canada   |  
Hotel amenities
Ranked #9 of 31 Hotels in Banff
Kingsteignton, Devon, England
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
22 helpful votes 22 helpful votes
“could be better”
2 of 5 stars Reviewed October 10, 2006

Together with my husband and parents we stayed here for 3 nights towards the end of Sept. On arrival to our surprise we were told that there wasn't complimentary parking( one of the main reasons for choosing the hotel) and that it would be $5 a night. I know it isn't much but a bit naughty. Then we were offered to upgrade our room to a superior room and it would be only a $10 per night extra per room. We decided to do this as we thought it would be worth it for a better room and then the parking was suddenly complimentary. When we got to our room it was not to the standard we were expecting. The sink in the bathroom was chipped, the tiles in the bathroom were chipped, there were pictures missing on the walls and ripped walllpaper. Also the room was quite dark. My parents room did not have any chipped tiles but was still dark. We were told that if we upgraded we would be on the outside of the hotel and the rooms are light. I dread to think what the rooms on the inside of the hotel are like.Also the beds were not very big for a superior room. There was underground parking which is heated but the entrance to the garage is quite narrow and lots of pillars. We come from a farming backround so are used to driving big transport and manoeuvering it in small spaces but even we found it tight and most of the pillars have got chips from being knocked by cars in them.
I would recommend going into town for breakfast, we didn't and regretted it. The service on the first day was o.k. The second day it was below average with a bill coming to our table the same time as our food and our table being cleared whilst my parents were still eating, even though it wasn't busy. The final day we should have learnt our lesson but the waiter got the toast wrong! and then had to wait 10 mins to get the correct order and for my mum who only drinks hot water in the mornings it was impossible trying to get some of this. Service was very poor.
The reception area is good with a nice log fire and comfy chairs.
The only other good thing about the hotel is the free shuttle to the centre of Banff and it runs from 4pm-11pm with pick up every half an hour. the girl who drives the bus was very helpful with advice about where to eat and what to see.
If you are thinking of staying in Banff I would try another hotel.

  • Liked — the shuttle bus is really the only thing i can say
  • Disliked — the room, poor
  • Stayed September 2006, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Check in / front desk
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,259 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (217)
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English first
Manchester, England
Contributor
18 reviews 18 reviews
8 hotel reviews
Reviews in 14 cities Reviews in 14 cities
22 helpful votes 22 helpful votes
1 of 5 stars Reviewed October 5, 2006

Run down, in need of re-decoration. Carpets threadbare in places, corridors and restaurant was cold( it was warmer in the lift and the underground car park).Paper thin towels.
We stopped for 4 nights and for some reason the house keeping staff kept setting the alarm for 0745am and 12 midnight. When i complained they said there staff would never do anything like that. They replaced the clock because they said it must be faulty but it continued. Staff also came knocking on our door early morning wanting to know when we were leaving the room that day.
A hotel to avoid

Stayed September 2006
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago
2 reviews
Reviews in 2 cities Reviews in 2 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed October 4, 2006

My brother and I booked this hotel through a United Vacation ski package. Nice, comfortable room that was well taken care of. Great underground heated parking with convenient lockers for skis and equipment. Pretty short walk to downtown. Very helpful staff, especially at the concierge desk when asking for details on skiing options.

  • Stayed February 2005, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dunfermline
1 review
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed September 29, 2006

Stayed at the Cariboo Lodge in September. Found the reception area and the spa area great. The Keg does lovely steaks -if you can eat there.Room was facing the middle of the hotel and was a bit dark but comfortable with all the ammenites(all british hotels should have a coffee machine) Good location for town centre.

  • Liked — spa and lobby
  • Disliked — room was dark
  • Stayed September 2006, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
England
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 25, 2006

We stayed at the lodge on the first leg of our honeymoon and I must say it was a stunning start to our Canada trip. We were upgraded to the "Cascade suite", which consisited of a two level aparment, Lounge and toilet downstairs (also a t.v. and log fire place). Upstairs there was a good sized (queen sized?) bed, very comfortable and an ensuite bathroom with bath and shower. Next to the bedroom was a jacuzzi room, very nice! We also had a beatuiful view of Cascade mountain from our window.
The hotel had a very warm atmosphere with helpfull staff and a great restaurant called " the keg", very good quality food, but a little pricey in the evenings. Overall we had a great time staying at the Caribou Lodge and would not hesitate to return there in the future. Highly recommended!!

  • Liked — The warm and friendly atmosphere
  • Disliked — not the cheapest restaurant
  • Stayed August 2006, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Germany
Top Contributor
81 reviews 81 reviews
55 hotel reviews
Reviews in 55 cities Reviews in 55 cities
79 helpful votes 79 helpful votes
4 of 5 stars Reviewed September 24, 2006

Stayed at the hotel for 2 days in September. The hotel has a good location on Banff Av., ca. 600 m away from center of Banff. Rooms are large enough, friendly refurbished and clean. Staff is friendly. Parking in the garage was free of charge. One great advantage of the hotel is, that a good steakhouse (Keg) is in the same building and you have not to search for dining. Hotel can be recommended.

  • Stayed September 2006, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Warwickshire, England
2 reviews
Reviews in 2 cities Reviews in 2 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed September 21, 2006

An excellent very well run hotel. Rooms are very clean and well equipped. The feather mattresses on the beds are a welcome bonus. Also has an excellent restaurant.

This was the best hotel we stayed in of four in the Rockies, and one in Vancouver.

  • Stayed September 2006, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Banff Caribou Lodge & Spa

Address: 521 Banff Avenue | Box 1070, Banff, Banff National Park, Alberta T1L 1H8, Canada
Location: Canada > Alberta > Canadian Rockies > Banff National Park > Banff
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Wheelchair access
Hotel Style:
#4 Business Hotel in Banff
#4 Spa Hotel in Banff
#6 Romantic Hotel in Banff
#11 Family Hotel in Banff
Price Range (Based on Average Rates): $
Hotel Class:3 star — Banff Caribou Lodge & Spa 3*
Number of rooms: 190
Official Description (provided by the hotel):
The Banff Caribou Lodge is centrally located on Banff Avenue, Banff's main street. It offers the Keg Restaurant, Red Earth Spa (a full service spa), free underground parking, free wifi, fitness room, hot pool and steam room. This lodge type accommodation has a large and inviting lobby to greet you to Banff. Enjoy your stay. ... more   less 
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Also Known As:
Banff Caribou Lodge And Spa
Banff Caribou Hotel Banff
Caribou Banff
Caribou Lodge Banff

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