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“Perfect Choice Highly Recommended” 5 of 5 stars
Review of Banff Caribou Lodge & Spa

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Banff Caribou Lodge & Spa
3.0 of 5 Hotel   |   521 Banff Avenue | Box 1070, Banff, Banff National Park, Alberta T1L 1H8, Canada   |  
Hotel amenities
Ranked #10 of 31 Hotels in Banff
Certificate of Excellence 2014
Somerset
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
“Perfect Choice Highly Recommended”
5 of 5 stars Reviewed January 7, 2010

This was our first Ski Holiday in 20 years and my son's first, who is 7. Banff itself is a beautiful town with plenty of places to eat and the Caribou Lodge is only a short 5 to 10 minute walk into the centre. With the hotel you also have free access to the roam buses which also take you into town. The Caribou is ideally situated on the edge of town so nice and quiet. The lodge itself is beautiful inside and out with a really good spa facility, I would recommend upgrading for a small fee once you arrive. All the staff were excellent, very helpful, this is what customer service should be like! The Keg is located in lobby of the Caribou and is ideal for meals especially an amazing buffet breakfast. Out of all the ski hotels we saw during our stay, I am certain we made the best choice. With the company we booked with we had a tri area ski pass. Lake Louise was definitely the most stunning, however, for family skiing, I would recommend Sunshine. We are definitley coming back!!!

  • Stayed December 2009, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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1,291 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (223)
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Brighton
1 review
5 of 5 stars Reviewed January 6, 2010

My family and I stayed at the Caribou for 10 days over the Christmas period and had the most fantastic time! If you are visiting Banff do not hesitate to stay here. The big lobby/lounge was beautifully decorated with garlands, lights and red poinsetias. There's a big log fire and lots of comfy sofas. All hotel staff are v. friendly and helpfull. We stayed in a superior room which was 1st class - beautifully decorated, 2 v. comfortable king size beds, big flat screen TV, WiFi etc. The Keg restaurant is v. smart and has good ambience. The food was good and I can recommend the buffet breakfast which was top class. We also found room service from here to be good value and portions of the hearty size. There is a great spa area with large hot pool with jets which was lovely after a day on the slopes. There is also a steam room, gym and payable treatments. We had a dip in the pool most days and it was never too busy. Ski lockers are located in the heated basement car park accessed by a lift. The ski bus stop is right outside the hotel - don't let a bus ride to the slopes put you off, they are actually coaches (nobody stands) and are very well organised. Sunshine is around 20 mins away and Lake Louise approx 40 mins (we didn't visit Norquay). The views from the coach ride are amazing, especially the Lake Louise trip. There is also a local bus service (ROAM) with the stop just 10m from the hotel. The Caribou issued us with complimentary bus passes - handy for getting to the main shops & restaurants which are a 10/15 min walk. There are a reasonable number of shops in Banff - enough to browse whilst on hols, and no shortage of restaurants and pubs. The pubs also serve good food at resonable prices - can recommend St James Gate Irish pub and the Elk and Oarsman. The skiing was fantastic - we are used to groomed European pistes but here there is less grooming which took a little getting used to but is better as it was powder all the way. No ice also. The slopes were very quiet with minimal lift queues. When there was a queue it was v. civilised - no rudeness/barging like in France! Both Lake Louise and Sunshine have a good selection of slopes - both were equally good. We can recommend Trappers bar at Sunshine for good value slopeside food. We did the Johnstone Ice Canyon trip which was a good experience - the frozen waterfalls are quite stunning. We also had a sleigh ride around the frozen Lake Louise on Christmas Day, again recommended.
All in all, this was an unforgettable holiday and one of our best. Thanks to Jim and all the great staff at the Caribou. In short - GO THERE!

  • Stayed December 2009, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Cochrane, Canada
Senior Contributor
44 reviews 44 reviews
29 hotel reviews
Reviews in 23 cities Reviews in 23 cities
49 helpful votes 49 helpful votes
3 of 5 stars Reviewed January 3, 2010

I have visited the Banff Caribou Lodge to dine at the Keg and to meet others in the Lobby. The lobby area is beautiful with a fire and lots of chairs and sofas. Unfortunately the rooms do not meet the same standard.
My husband and I booked a one night stay as treat for our 24th anniversary, requesting a superior room with a jacuzzi tub. At check in at 4:30pm there was some confusion on whether or not the room was ready but we decided to have a drink in the lounge to kill time. Nobody came to let us know that the room was ready, even though they suggested to us to wait. Once in the room, not only did we not get a jacuzzi tub, but possibly the smallest tub I have ever seen.

The bed was very comfortable but all the furniture was dated, worn and very cheap looking. I did like the toiletries provided by Rocky Mountain Soap Company and the room was very clean.

One other complaint is this hotel is incredibly noisy. We could hear other guests in rooms above and everyone that was in the hallways.

This hotel would be great for a family, skiers looking for rooms to accommodate lots of people, but not for a special get away, and definitely not worth the $169 charged.

  • Stayed January 2010, traveled as a couple
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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GeneralManagerBCL, General Manager at Banff Caribou Lodge & Spa, responded to this review, January 8, 2010
I am sorry that your visit to our hotel did not meet expectations. We strive to ensure that all of our guests enjoy their stay. This apparently was not your experience, and for that we apologize.

The hotel has two deluxe suites with jacuzzi tubs. The rest of the rooms have standard bath tubs. Not knowing the details of your reservation or the dates of your stay, I am hesitant to comment on the rest of your points, but I would invite you to contact the hotel directly and we would be happy to look into your particular case.

Thank you for taking the time to provide us with your feed back. We find it invaluable in continuing to improve.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bournemouth
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 28, 2009

Our stay at Caribou Lodge was absolutely excellent. We've been to Banff previously and stayed at the Fairmont Banff Springs hotel, but the standard of Caribou Lodge, its friendly atmosphere and helpful staff mean we'll certainly stay there again. The location is great and the 'we've thought of everything' approach is brilliant, with car parking and bus travel part of the package. Our room had a balcony overlooking the main street and across to the mountains and the welcome was about the best we've ever received. There's also the on-site 'Keg' restaurant for value-for-money eating if you don't fancy venturing out. All in all you should certainly check out the Caribou Lodge if you're thinking of staying in Banff.

  • Stayed October 2009, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leduc
Contributor
14 reviews 14 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed December 27, 2009

Loved the hotel, the staff was pleasant and professional and the price was good

  • Stayed October 2009, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Stockton-on-Tees, United Kingdom
Top Contributor
57 reviews 57 reviews
54 hotel reviews
Reviews in 48 cities Reviews in 48 cities
36 helpful votes 36 helpful votes
5 of 5 stars Reviewed December 27, 2009

We have been travelling to Banff to ski for about 12 years and have stayed at the Caribou 3 times previously. We have tried other hotels in Banff (all are mainly good) but the Caribou seems to have that little bit extra.
Reception area is fantastic with a large fire, comfortable seats and a good supply of newspapers and information leaflets.
We understand that superior rooms have outside views while standard rooms overlook an enclosed courtyard - we have always booked superior rooms through Inghams Travel.
Rooms are spacious, clean and with very, very comfortable beds. Storage is fine even for all the ski gear.
Bathrooms are bright and very clean with daily supplies of towels & toiletries if required.
The Keg Restaurant is great for breakfasts & dinner with the service and quality of food excellent. It also has a very good bar which serves Rickards Red beer!
We also made good use of the spa hot pool which is immaculately clean.
The bus runs into the town every 40 minutes and the hotel give you a free pass for the duration of your stay. You can also use the bus pass to get to other attractions like the Sulphur Mountain Gondola and the Hot Springs which are both worth at least one visit.
We travel to Canada because we enjoy the scenery, wildlife & skiing but one of the main attractions is the service you get from everyone in the restaurants, bars & shops. Service in the Caribou is without fault and it is what adds to that little bit extra which lifts it above some of the other hotels.
We are booked to return to the Caribou in March 2010 and are looking forward to it immensly.
ps on the hotel comment card we filled in we suggested the rooms could do with a room safe - the Front Office Manager contacted me to say they are going to renovate all the rooms in the next year to include a room safe & fridge.
Now that's what I call service!

  • Stayed December 2009, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Calgary
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed December 14, 2009

We were so pleased with our stay. We had a big room with a comfy king sized bed. Rooms were clean and bright and staff were very friendly and helpful.
We would definetly stay here again!!!

  • Stayed September 2009, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Banff Caribou Lodge & Spa

Address: 521 Banff Avenue | Box 1070, Banff, Banff National Park, Alberta T1L 1H8, Canada
Location: Canada > Alberta > Canadian Rockies > Banff National Park > Banff
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Wheelchair access
Hotel Style:
#4 Business Hotel in Banff
#4 Spa Hotel in Banff
#7 Romantic Hotel in Banff
#13 Family Hotel in Banff
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Banff Caribou Lodge & Spa 3*
Number of rooms: 190
Official Description (provided by the hotel):
The Banff Caribou Lodge is centrally located on Banff Avenue, Banff's main street. It offers the Keg Restaurant, Red Earth Spa (a full service spa), free underground parking, free wifi, fitness room, hot pool and steam room. This lodge type accommodation has a large and inviting lobby to greet you to Banff. Enjoy your stay. ... more   less 
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Also Known As:
Banff Caribou Lodge And Spa
Banff Caribou Hotel Banff
Caribou Banff
Caribou Lodge Banff

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