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“Comfortable, functional hotel with easy access to Banff village” 4 of 5 stars
Review of Banff Caribou Lodge & Spa

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Banff Caribou Lodge & Spa
3.0 of 5 Hotel   |   521 Banff Avenue | Box 1070, Banff, Banff National Park, Alberta T1L 1H8, Canada   |  
Hotel amenities
Ranked #11 of 31 Hotels in Banff
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1,438 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (254)
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Amsterdam, The Netherlands
Level Contributor
31 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Got an upgrade to the honeymoon suite , oh boy what a suite/loft with jacuzzi . Very friendly and helpful staff . Convenient parking garage , unfortunately did not try the spa . The in-house restaurant has excellent steak .

  • Stayed May 2015, traveled as a couple
    • 3 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hampton, New Hampshire
Level Contributor
18 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

we stayed two nights following completion of the two day Rocky Mountaineer "First passage to the West Trip". Arrangements made thru RM. hotel is 1/2 mile walk on main Banff Ave to downtown. Very good Keg restaurant on site. Highly recommended

Room Tip: Room facing back was very quiet
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  • Stayed August 2015, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CaribouFOM, Front Office Manager at Banff Caribou Lodge & Spa, responded to this review, 2 days ago
We are pleased to hear you had a good time with us and we hope to see you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sevenoaks
Level Contributor
73 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We arrived here late one night only to be told by the very friendly Irish man on the front desk, Francis, that we had been upgraded to a fantastic suite. It was wonderful though the whirlpool didn't work. Francis also told us about loads of things to do and it was nice to speak to someone so friendly on our last couple of nights in Canada. Great restaurant too. Thanks Francis!

  • Stayed August 2015, traveled as a couple
    • 4 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CaribouFOM, Front Office Manager at Banff Caribou Lodge & Spa, responded to this review, 2 days ago
Thank you for such a lovely review, I will be forwarding your kind words to Francis and we look forward to welcoming you back!
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Stellenbosch, South Africa
Level Contributor
24 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We over-nighted here during a family trip to Canada; we were staying in timeshare in BC and it was too far to drive back the same day. The hotel is conveniently sited about 1km from the town centre, and the hotel gives free bus passes which we made use of. The hotel also helped us book a helicopter tour. We had an top floor room - there was a heat-wave when we were there and my only criticism is that we couldn't get the room cooled down, but I guess this is not a common occurance! The restaurant is also nice and good value in the Banff context. We thought our room rate was very reasonable (ditto).

Room Tip: The top floor units are very warm in hot weather.
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  • Stayed July 2015, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CaribouFOM, Front Office Manager at Banff Caribou Lodge & Spa, responded to this review, 3 days ago
Thank you for sharing your experience on TripAdvisor, we are glad to hear you had a great time with us and we hope to see you again soon!
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Level Contributor
4 reviews
3 hotel reviews
3 of 5 stars Reviewed 4 days ago NEW

The room was quite nice with a balcony view, although for the heavy price me and my partner paid we both had to sleep in separate beds since we were given a room with 2 double beds. The beds were also terrible to sleep on! The "pillow top" add on to the mattress was spitting out down feather when you go to lie down. Update the beds and this will be a nice stay. Cleaners also need to clean behind the furniture, huge amount of dust build up behind all furniture.

Stayed July 2015, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CaribouFOM, Front Office Manager at Banff Caribou Lodge & Spa, responded to this review, 3 days ago
Thank you for reviewing our Lodge. Please allow me to apologize if we did not meet your expectation. We have noted your comment regarding the cleanliness of the room, I can assure you that it was forwarded to our housekeeping team and I would like to thank you for bringing it to our attention.

Best regards,
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Northampton
Level Contributor
20 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Having flown into Calgary we began our Rockies tour with a stay at the Caribou. We loved every moment of the stay. The hotel staff were very attentive. The rooms are very comfortable, the restaurant is excellent. You are a short walk to the centre of Banff which is a wonderful little town. A great start to our tour.

  • Stayed August 2015, traveled as a couple
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CaribouFOM, Front Office Manager at Banff Caribou Lodge & Spa, responded to this review, 3 days ago
We are delighted to hear you enjoyed your stay with us and we hope to welcome you back soon
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Banff Caribou Lodge & Spa

Address: 521 Banff Avenue | Box 1070, Banff, Banff National Park, Alberta T1L 1H8, Canada
Location: Canada > Alberta > Canadian Rockies > Banff National Park > Banff
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#5 Business Hotel in Banff
#11 Family Hotel in Banff
#11 Romantic Hotel in Banff
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Banff Caribou Lodge & Spa 3*
Number of rooms: 190
Official Description (provided by the hotel):
The Banff Caribou Lodge is centrally located on Banff Avenue, Banff's main street. It offers the Keg Restaurant, Red Earth Spa (a full service spa), free underground parking, free wifi, fitness room, hot pool and steam room. This lodge type accommodation has a large and inviting lobby to greet you to Banff. Enjoy your stay. ... more   less 
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Also Known As:
Banff Caribou Hotel Banff
Banff Caribou Lodge And Spa
Caribou Banff
Caribou Lodge Banff

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