We recently stayed at the Banff Caribou Lodge for the second time this year and we were disappointed. We unfortunately left a pair of shoes and a couple pieces of clothing in the room. When we unpacked later at home, we discovered that we have left the clothes behind and not realizing we left the shoes too. I called and spoke with Manager on duty and he assured me that they have procedure in place where the housekeeping staff would vacate the room before the next guest arrive. He informed me that there were only a pair of shoes left behind and not the clothes. I understand that it is my fault for forgetting personal items behind but I am disappointed that they cannot located the clothes. The clothes doesn't disappear on its own from the closet. In addition, when we stayed the first time in January, a guest left a bunch of threatening notes on our car in the parkade because we didn't realize we took up two spots as the parking spot(s) were between two pillars and the dividing line was faded. When I notify the front desk, they just told me to throw out the notes and not to worry about the it. Overall, poor handling of both situations.
- Official Description (provided by the hotel):
- The Banff Caribou Lodge is centrally located on Banff Avenue, Banff's main street. It offers the Keg Restaurant, Red Earth Spa (a full service spa), free underground parking, free wifi, fitness room, hot pool and steam room. This lodge type accommodation has a large and inviting lobby to greet you to Banff. Enjoy your stay. ... more less
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- Also Known As:
- Banff Caribou Hotel Banff
- Banff Caribou Lodge And Spa
- Caribou Banff
- Caribou Lodge Banff