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“Easter Getaway Family of 3” 4 of 5 stars
Review of Banff Caribou Lodge & Spa

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Banff Caribou Lodge & Spa
3.0 of 5 Hotel   |   521 Banff Avenue | Box 1070, Banff, Banff National Park, Alberta T1L 1H8, Canada   |  
Hotel amenities
Ranked #10 of 31 Hotels in Banff
Edmonton, Canada
Senior Contributor
39 reviews 39 reviews
13 hotel reviews
Reviews in 12 cities Reviews in 12 cities
48 helpful votes 48 helpful votes
“Easter Getaway Family of 3”
4 of 5 stars Reviewed April 2, 2013

Hello All, I will start with the good stuff about this hotel / lodge :)

-Heated Underground Parking, lots of parking space.
-Extra Large Hot Pool / Tub (Spa Like set up) Very Clean, Rolled towels available for use.
-Lovely Wood Burning Fire place at the Lobby, can smell the hint of wood Burning throughout hotel floors (not in rooms) I think it's a nice homy touch.
-The Keg restaurant on site, call restaurant and ask to be on their whitelist, specially on dinner time (30 - 1 hr wait) The restaurant atmosphere was nice, cozy, not loud, cabin, lodge feel. Free freshly baked bread and whipped butter, and starter platter with purchase of kids meals. We ate here 2 dinner and 1 brunch, service was excellent, our steak however where over cooked, both dinner :( if u like, medium, order medium rare, if u prefer well done, order medium. Cesar salad and French onion soup was really good.
-The Room, we stayed at 2 double bed, with a view room. Premier suite on the 4th floor $186 per night + taxes. room has a clean feel, u can smell the freshness out of the sheets. washroom & tub is really clean. I'm picky when it comes to hotel tubs, theirs was obviously clean, it was shinny. Room has a modern design.
-Rocky mountain lavender soap in washroom
-lots of pillows
-free bus pass to go to town. Bus stop is 2 minute walk or less from hotel
-play park beside hotel, newer play structure.
-me and my husband got a massage on site, red earth spa. Beautiful, Clean.


not so good side:
-check in took a while, the front desk was polite & smiling but a bit slow on moving.
-room was very narrow, enough to fit the bed, 2 people cannot walk around the bed side by side. I had a 4 yr old boy and we felt quite squish in the room
-not sure if its wort paying for the view, we are facing the front of the hotel with a window, u literally have to come up close to the window to see the view. (The view is the roof of the lodge, whiled can also see the mountains if u come up close.
-we felt like the air circulation was poor. It was hot in the room, we turned down the thermostat to 18.5 still warm.
- the bed was hard. It has a feather pillow top, which felt nice on the touch, but at the middle of the night, your back will tell you that the bed is hard :)
- pillows were a mixed of new and old pillows, if you know what I mean. You can tell if a pillow had been used for years.
-with the feeling of lack of extra space in the room, specially if you have children running around, this space would not be Enough. Maybe if the hotel Mount the TV on the wall this would create extra space?
-room is also fairly dark? Even during day time.
-the elevator, is a nightmare. 1 was down most of the Easter weekend we were there. Line up for the elevator is not the best. Ok to take the stairs if you do not have children in tow or luggages in tow. Elevator I think needs upgrading the one that is working, is also fairly slow.
-Thin walls, around 2 am / 3 am we heard people,on the hall way both nights having conversation.
-You can hear people from the road walking from a nearby bar or something at the middle of the night. We had our window close, can still here. Maybe from 1 to 10 (loudest), maybe a 4. If you are a light sleeper you will hear this.

overall, this hotel has a homey feel, clean, has most of things u will need on site. But if you have kids with you, they would not have space to roam around the room.

  • Stayed March 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CaribouFOM, Guest Relations Manager at Banff Caribou Lodge & Spa, responded to this review, April 23, 2013
Thank you so much for a well-balanced review. We have a few Suites which may be more fitting for a family such as yours. They are more spacious than our regular rooms, with a Loft Bedroom for more privacy as well. Please feel free to ask about them if you should wish to come again another time. We appreciate all your feedback and I will forward any improvement opportunities to our appropriate departments. Thanks again, and we hope to see you another time in the future.
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed March 29, 2013

Awesome place would stay again for sure ! Smelled like wood fire which added to the cozy atmosphere. Hotel gave free bus passes during your stay which was nice because it is a fifteen minute walk from the main area of town and when it's winter that feels a lot farther in the cold :) King size bed was not comfortable.

  • Stayed March 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Swansea
Senior Contributor
22 reviews 22 reviews
11 hotel reviews
Reviews in 11 cities Reviews in 11 cities
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed March 25, 2013

We stayed for 1 night this March and wish we could have stayed longer. It was fabulous. Rooms were beautiful - modern but luxurious. Service was spot on from the offset. We ate at The Keg restaurant at the hotel and had possibly the best steaks that myself or my fiancé had ever had!

  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CaribouFOM, Guest Relations Manager at Banff Caribou Lodge & Spa, responded to this review, April 23, 2013
Thank you for a great review, and we hope to get the opportunity to welcome you back in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Calgary, Canada
Senior Reviewer
9 reviews 9 reviews
Reviews in 3 cities Reviews in 3 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed March 24, 2013

Thank you so much to everyone at the Banff Caribou Lodge and The Keg for making our anniversary so special!! We really felt taken care of and special and we couldn't have had a better stay! We loved the hot pools and steam room, and very nice to have complimentary bus passes to go downtown- especially with the slight cold. The servers at The Keg were exceptionally friendly, as well as the front desk staff at the hotel and everyone that we encountered in hallway.
The last time I stayed at the Caribou was almost a decade ago and it was nice even then, but I believe that they have since renovated and what a fabulous job! We are from Calgary and need a break from the city so we will be back!
Thank you :)

Room Tip: Fourth Floor!
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  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edmonton, Canada
Contributor
11 reviews 11 reviews
10 hotel reviews
Reviews in 8 cities Reviews in 8 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed March 24, 2013

Banff Caribou Lodge

We stayed here for the first time ever while on a ski weekend because our usual hotels were full. What a pleasant surprise!

Likes
- heated underground parking (lots, not just enough for early birds like some other Banff hotels)
- The Keg restaurant in the hotel
- big, beautiful hot tub (no problem with arriving and it being already full!)
- down comforters on the beds, lots of pillows
- nicely decorated rooms and hallways
- mini fridge, kettle & coffee maker in rooms
- soap from the Rocky Mountain Soap company

Dislikes
- no fan in the bathroom
- shower head good for people up to 5'8" - tall people need to bend down a bit

We will definitely be back!

  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atlanta, Georgia
Senior Reviewer
6 reviews 6 reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed March 21, 2013

My husband and I recently visited Banff for our honeymoon and chose to stay at the Banff Caribou Lodge & Spa for a week. We booked the "Corner Lot Jacuzzi Suite" and couldn't have been more pleased with the accommodations. The suite was cozy, comfortable, quiet, clean and you just couldn't beat the gorgeous mountain views. The hotel staff was super friendly and even provided us with a bottle of celebratory champagne upon our arrival...what a nice touch! The staff was always helpful in recommending places to eat and places to visit within Banff. The hotel is located within walking distance from downtown Banff and is the most perfect location! We couldn't have been happier with our honeymoon hotel selection and would definitely recommend this hotel!

  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alberta
Top Contributor
95 reviews 95 reviews
38 hotel reviews
Reviews in 40 cities Reviews in 40 cities
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed March 21, 2013

We stayed here a weekend in Feb after getting a good deal on Expedia. The hotel is on the main hotel drag in Banff and about a 10-15 min walk to downtown. The lobby is nicely decorated and has a big wood burning fireplace. We had underground parking(6' clearance I think) and were in a standard room with two doubles. The room was nicely decorated, updated and clean. It was a pretty small room for 2 double beds...if there were four people staying here it would be very tight. One thing to note is that the pillows are very big and we both had a really hard time sleeping on them...the beds were comfortable though. Within the hotel is a hot tub area for guests, The Keg restaurant, the Red Earth Spa. We were going to go to The Keg restaurant in the hotel but without reservations it was a very long wait so we went downtown.
Over all we enjoyed our stay at the Caribou Lodge and would stay here again when it goes on sale. I think it is over priced other times of the year...but most of Banff is.

  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Banff Caribou Lodge & Spa

Address: 521 Banff Avenue | Box 1070, Banff, Banff National Park, Alberta T1L 1H8, Canada
Location: Canada > Alberta > Canadian Rockies > Banff National Park > Banff
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Wheelchair access
Hotel Style:
#4 Business Hotel in Banff
#4 Spa Hotel in Banff
#6 Romantic Hotel in Banff
#13 Family Hotel in Banff
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Banff Caribou Lodge & Spa 3*
Number of rooms: 190
Official Description (provided by the hotel):
The Banff Caribou Lodge is centrally located on Banff Avenue, Banff's main street. It offers the Keg Restaurant, Red Earth Spa (a full service spa), free underground parking, free wifi, fitness room, hot pool and steam room. This lodge type accommodation has a large and inviting lobby to greet you to Banff. Enjoy your stay. ... more   less 
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Also Known As:
Banff Caribou Hotel Banff
Banff Caribou Lodge And Spa
Caribou Banff
Caribou Lodge Banff

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