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“great sleep” 4 of 5 stars
Review of Banff Caribou Lodge & Spa

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Banff Caribou Lodge & Spa
3.0 of 5 Hotel   |   521 Banff Avenue | Box 1070, Banff, Banff National Park, Alberta T1L 1H8, Canada   |  
Hotel amenities
Ranked #8 of 31 Hotels in Banff
Calgary, Canada
Contributor
14 reviews 14 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
12 helpful votes 12 helpful votes
“great sleep”
4 of 5 stars Reviewed March 7, 2013

We only stayed here one nite but the beds were great and having the keg in house was nice. The price was in the ball park for the area(99.00) and the staff was very helpful and friendly.

We were snowbaording at Sunshine for the day, upon arrival we checked in put down the luggage and then went for appies and wine at the Keg (located inside the caribou), always a winner in my book!

After a shower, we took a fairly long walk down the street to the action ( its doable, we walked both ways). We were recommened Giorgio's Trattoria for dinner and I recommened the same to you for excellent Italian Food. I thought the pricing was moderate to high but in the end you get what you pay for.

After Dinner a little dancing and then we opted out of the taxi home and just walked back to the caribou. There are a few a closer hotels but I wouldn't worry too much about the distance the lodge is located from the action, all the hotels are going to be within 5 minutes of each other.

The room (3rd floor)was nice and was not noisey, the shower was good and the beds were very comfortable. Underground parking is awlways nice in the middle of winter.

All in all worth the money spent and will have no problems returning in the future.

  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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1,249 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (214)
Date | Rating
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English first
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed March 5, 2013 via mobile

Wonderful hotel, highly recommended. Hot tub is to die for. Rooms are lovely, service pretty good. A little farther from town, but not bad. Keg co-located is definitely a bonus. Love the soap. Would definitely stay here again.

  • Stayed March 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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CaribouFOM, Guest Relations Manager at Banff Caribou Lodge & Spa, responded to this review, March 25, 2013
Thank you for a great review. We appreciate it and hope to get the opportunity to welcoming you here again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Indianapolis, Indiana, USA
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed March 3, 2013

Stayed here one night before driving to Lake Louise for skiing. Located a good 20 minute walk to downtown. Our room was 110 which is directly across from the pool. Inquired about moving due to the noise and were told all sold out. The first floor is actually BELOW the lobby, so almost a basement type of window, though we faced a residential lot so no window noise, but the hall noise from the elevators to the pool was significant. Tolerable for just the one night stay however. Room itself nicely done, great shower and natural soap. Pillows too firm for our liking. Coffee maker in the room, fridge, fan, safe. Since we were so close to the lobby we simply grabbed coffee there in the morning very easy. Ordered breakfast and delivered under 25 minutes, which they were apologetic for the "delay" but we thought was very efficient. Indoor "hot pool" looked very cool, but didn't utilize. Overall, if we stayed here again, would certainly request a higher floor, not first floor.

Room Tip: Try to avoid first floor as it is actually BELOW the lobby so the windows are basement type of windo...
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  • Stayed March 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CaribouFOM, Guest Relations Manager at Banff Caribou Lodge & Spa, responded to this review, March 25, 2013
Thank you for your well-balanced review. Should you make your way back here again please be sure to ask for softer pillows, and of course a room on a higher floor. We hope to get the chance of welcoming you back.
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Calgary
Contributor
19 reviews 19 reviews
11 hotel reviews
Reviews in 10 cities Reviews in 10 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed March 1, 2013

I picked this hotel for a one night trip. I lived up to all expectations. It is located on the main street into Banff with a walk of about 10 Mins to the Town centre. Local transit stops nearby as do ski buses. On site Keg restaurant good and breakfast worth adding to stay.
Rooms clean and although the room I had was not airconditioned was able to adjust temperature well.
All in all good value for money and parking is free.

Room Tip: The room I had was facing a small courtyard, front ones may get road noise in peak times.
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  • Stayed February 2013, traveled solo
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CaribouFOM, Guest Relations Manager at Banff Caribou Lodge & Spa, responded to this review, March 25, 2013
We appreciate your feedback and we hope you will choose us again for your next visit to beautiful Banff.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Contributor
32 reviews 32 reviews
11 hotel reviews
Reviews in 14 cities Reviews in 14 cities
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed February 27, 2013

We stayed at this hotel for two nights with another couple during our family day weekend ski trip. The standard room was a bit small, but the hotel was beautiful, and located a short walk from downtown Banff.
The jacuzzi tub on the first floor was awesome - MUCH better than the one at the Fairmont Lake Louise!
We only had one complaint, the tub in our shower was slow to drain and therefore were standing in water every time a shower was taken! You would think that an upper class hotel like this would take care of issues like this.
Other than that we had a great time - would stay here again!

Room Tip: We were on the first floor and had easy access to the underground heated parking
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  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Markham, Canada
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed February 27, 2013

My wife and I travel to Banff every winter for the past 11 years for a ski vacation, we always stay at the Caribou and have recommended it to our friends who thanked us for this advice. The Caribou guest rooms have recently been updated, not that i thought that this was needed. The beds are very comfortable and the rooms are throughly cleaned daily, lots of towels etc. The spa is quite good, spacious, and the water amazingly does not dry your skin, not sure how they do that.

Room Tip: suggest you request a room away from the elevators, quests returning late at night tend to be loud a...
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Stayed February 2013, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sherwood Park, Canada
Senior Contributor
23 reviews 23 reviews
3 hotel reviews
Reviews in 10 cities Reviews in 10 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed February 26, 2013

So upon arrival our vehicle with 4 snowboards located in the locked roof rack did not fit in the underground parking. We were advised there were lockers located in the basement to store our boards but further advised by the front counter staff that if they were left locked on the rack overnight there would be NO ISSUES as they have never had issues. We parked the vehicle and snowboards in the parking stall closest to the lobby entrance. Upon returning to the vehicle in the morning all 4 snow boards were stolen and the locks damaged. So I realize that this was ultimately our fault for leaving them there but thought after losing the 4 boards with a value of approximately 800 hundred dollars EACH the lodge would perhaps provide some sort of discount or complimentary...something which was not provided and when asked upon check-out the staff member (not the original one we dealt with) stated there was NO WAY that any of the staff would provide direction to leave them on the roof rack, she was adamant that there was NO WAY that any of the staff would tell us to do that...they did.

The hotel was nice, clean and fresh. Hot tub is located in the basement and is nice - no alcohol permitted. Lesson learned regarding the snowboard theft and that it was ultimately our decision to leave them locked outside...however we were disappointed that the hotel would not give any sort of discount or complimentary ....anything and or admit that anyone may have given us poor advice. Not likely to return merely because of the negative interaction with the staff member upon check-out.

All previous staff dealings were good.

  • Stayed February 2013, traveled with friends
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Banff Caribou Lodge & Spa

Address: 521 Banff Avenue | Box 1070, Banff, Banff National Park, Alberta T1L 1H8, Canada
Location: Canada > Alberta > Canadian Rockies > Banff National Park > Banff
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Wheelchair access
Hotel Style:
#4 Spa Hotel in Banff
#6 Romantic Hotel in Banff
#6 Business Hotel in Banff
#11 Family Hotel in Banff
Price Range (Based on Average Rates): $
Hotel Class:3 star — Banff Caribou Lodge & Spa 3*
Number of rooms: 190
Official Description (provided by the hotel):
The Banff Caribou Lodge is centrally located on Banff Avenue, Banff's main street. It offers the Keg Restaurant, Red Earth Spa (a full service spa), free underground parking, free wifi, fitness room, hot pool and steam room. This lodge type accommodation has a large and inviting lobby to greet you to Banff. Enjoy your stay. ... more   less 
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Also Known As:
Banff Caribou Lodge And Spa
Banff Caribou Hotel Banff
Caribou Banff
Caribou Lodge Banff

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