We stayed at this hotel for two nights with another couple during our family day weekend ski trip. The standard room was a bit small, but the hotel was beautiful, and located a short walk from downtown Banff.
The jacuzzi tub on the first floor was awesome - MUCH better than the one at the Fairmont Lake Louise!
We only had one complaint, the tub in our shower was slow to drain and therefore were standing in water every time a shower was taken! You would think that an upper class hotel like this would take care of issues like this.
Other than that we had a great time - would stay here again!

My wife and I travel to Banff every winter for the past 11 years for a ski vacation, we always stay at the Caribou and have recommended it to our friends who thanked us for this advice. The Caribou guest rooms have recently been updated, not that i thought that this was needed. The beds are very comfortable and the rooms are throughly cleaned daily, lots of towels etc. The spa is quite good, spacious, and the water amazingly does not dry your skin, not sure how they do that.

So upon arrival our vehicle with 4 snowboards located in the locked roof rack did not fit in the underground parking. We were advised there were lockers located in the basement to store our boards but further advised by the front counter staff that if they were left locked on the rack overnight there would be NO ISSUES as they have never had issues. We parked the vehicle and snowboards in the parking stall closest to the lobby entrance. Upon returning to the vehicle in the morning all 4 snow boards were stolen and the locks damaged. So I realize that this was ultimately our fault for leaving them there but thought after losing the 4 boards with a value of approximately 800 hundred dollars EACH the lodge would perhaps provide some sort of discount or complimentary...something which was not provided and when asked upon check-out the staff member (not the original one we dealt with) stated there was NO WAY that any of the staff would provide direction to leave them on the roof rack, she was adamant that there was NO WAY that any of the staff would tell us to do that...they did.

The hotel was nice, clean and fresh. Hot tub is located in the basement and is nice - no alcohol permitted. Lesson learned regarding the snowboard theft and that it was ultimately our decision to leave them locked outside...however we were disappointed that the hotel would not give any sort of discount or complimentary ....anything and or admit that anyone may have given us poor advice. Not likely to return merely because of the negative interaction with the staff member upon check-out.

All previous staff dealings were good.

Just returned from 1 week's stay in Banff for skiing. This was our third trip to Banff (first time with our kids) having stayed previously at Irwin's and the Rundle Manor with groups of friends. The hotel met expectations from the brochure info/website and from the moment we arrived there was always a smiling face in reception to help with enquiries etc.
The on site Keg restaurant could not be faulted on food quality or level of service. The servers all had time to chat which made you feel at home and that they were genuinely interested in ensuring a good dining experience. After a long day travelling from the UK our first meal was very enjoyable and I couldn't fault the cooking of steaks (which I enjoyed on 2 occasions!) It is worth asking for the bar menu too as the main menu offered for dinner doesn't include the Nachos starter which are well worth ordering - make sure you add the spicy chicken!
The breakfast buffet is plentiful and a great way to prepare for a long day on the slopes.
Location wise we found the hotel perfect. The ski shuttle stops outside which is really welcome with a family load of skis to handle in the mornings. The Roam bus came in handy for cold evening transfers into the town area but the 15 minute walk back after a big Canadian supper in town is no issue and in fact a good way to walk off dessert! It's also the 3rd stop back from the slopes so being that little bit further out does have it's advantages.
The only criticism I would have is that in a room for 4 people the storage space for clothes is limited. This does mean that by the end of the week things get a little cluttered. Perhaps we pack too much but 6 drawers and a small wardrobe for 4 people was insufficient and therefore our clothes ended up piled on the side as I don't like living out of my luggage.
The bathroom was spotless and an endless supply of hot water helped to soak away tired skiing legs. We only went to the Spa tub once as it was very hot and the kids were not keen however don't let this put you off.
The receptionists were really helpful and gave us recommendations on where to eat in town and even helped with where to get lessons etc. We didn't opt for their private lessons and instead booked via the Ski Hub desk which again is very handily on site. Definitely book kids lessons, rental and lift pass packages for lake Louise as this was the cheaper option compared to Sunshine where packages were not available, and was great advise from the guy on the desk.
All in all a great stay and would recommend the hotel. We may well be back although perhaps with less luggage next time :)