Over christmas my boyfriend treated me to a spa package at the Red Earth Spa. Two days prior I made a reservation and was asked for a credit card number to hold my reservation. On the day I recieved my services, I charged the room. Unbeknownst to me, the hotel failed to charge the proper room. Unobservant of my boyfriend not to notice, but as we stayed numerous nights and ate in the restaurant many times it slipped his attention. Fast foward two months, the hotel realizes its mistake and without my knowledge or authorization charges my card. As a result of this unforeseen charge on my card, my automatic loan payment was not completed and I have now defaulted on a loan payment. When I called the Banff Caribou Lodge after reviewing my statement, they were unable to explain the charge, and forwarded me to the accounting department which was closed for the day. The following day I recieved a call from the accounting department explaining the charge. I am not above paying for the service I recieved, but to charge my card without permission is completely unethical, unprofessional and illegal. I found the spa manager to be defiant in her defense of the process she administered, and found her apology to be lack luster at best. I have had good experiences with Banff Lodgin Co in the past but will NEVER bring my business there again.
- Official Description (provided by the hotel):
- The Banff Caribou Lodge is centrally located on Banff Avenue, Banff's main street. It offers the Keg Restaurant, Red Earth Spa (a full service spa), free underground parking, free wifi, fitness room, hot pool and steam room. This lodge type accommodation has a large and inviting lobby to greet you to Banff. Enjoy your stay. ... more less
- Reservation Options:
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- Also Known As:
- Banff Caribou Lodge And Spa
- Banff Caribou Hotel Banff
- Caribou Banff
- Caribou Lodge Banff