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“Great hotel for a stay in Banff” 4 of 5 stars
Review of Banff Caribou Lodge & Spa

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Banff Caribou Lodge & Spa
3.0 of 5 Hotel   |   521 Banff Avenue | Box 1070, Banff, Banff National Park, Alberta T1L 1H8, Canada   |  
Hotel amenities
Ranked #8 of 34 Hotels in Banff
WA
Senior Contributor
30 reviews 30 reviews
19 hotel reviews
Reviews in 23 cities Reviews in 23 cities
45 helpful votes 45 helpful votes
“Great hotel for a stay in Banff”
4 of 5 stars Reviewed February 12, 2013

Front desk staff very nice and helpful on suggestions of what to do and assistance with ski lessons.
They also have a desk from Ski Hub there where we booked our ski lessons at Lake Lousie, but you can book any of the 3 ski areas from there I think.
The room was nice, I found the bed uncomfortable. The room was warm.
Dined at The Keg on site, which was delicious, could not fault the staff or service. It was a Saturday night and was very busy had to wait 30 minutes, but that was fine, they rang us in our room when they were ready for us, and it was timely service once seated.
Went to the on site day spa, which I thoroughly enjoyed and relaxed during my treatment. Professional and friendly staff. Used the hot pool after skiing which was heaven sent!
We were Able to walk in to town, it is a little walk but it was easily done and warmed us up on a cold morning.
I would return here if in the area again.

  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CaribouFOM, Guest Relations Manager at Banff Caribou Lodge & Spa, responded to this review, March 10, 2013
Thank you for your feedback, we are glad you were happy with our service and enjoyed all our facilities. We have luxurious mountain feather toppers on our beds, which makes them very soft. However if you prefer a harder bed, we are happy to remove this topper for you upon request. Please be sure to let us know next time you visit, so we can help you have a more comfortable sleep.
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1,211 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (209)
Date | Rating
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English first
Glasgow, United Kingdom
Contributor
18 reviews 18 reviews
9 hotel reviews
Reviews in 7 cities Reviews in 7 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed February 12, 2013

3rd time staying here for a ski holiday, we had a back mountain view balcony room (319) which was quiet and had great views. Rooms are brilliant size with a mini fridge and toiletries! Free WiFi is also great along with a free bus pass that is good in the winter as the walk is 10 mins but on the summer may not be needed. It also has a spa and restaurant on site. Ski lockers are provided foc in the parking area which is also free I would like to thank Annie for looking after us, she is a great asset to the hotel. I would recommend everyone to try this hotel. Go on you know you want to!!

Room Tip: Mountain view and balcony rooms are great!
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  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CaribouFOM, Guest Relations Manager at Banff Caribou Lodge & Spa, responded to this review, March 10, 2013
Thank you so much for a lovely review, and we look forward to welcoming you back again next year!
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2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed February 11, 2013

My husband and myself stayed at the Caribou in January / February 2013 and found this to be a lovely hotel with good service from the staff.
The hotel has good spa facilities which we used every afternoon after skiing. The spa area was always quiet, very clean and there was always plenty of towels available.
With regards to the room, it was reasonably sized, with a large flat screen TV (I cant praise the canadian TV channels though but i guess that I can't blame the hotel for that) and once again the room was cleaned well every day and I have never stopped at a hotel that provides you with some many clean towels.
Overall a pleasurable stay and we will be back.

  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CaribouFOM, Guest Relations Manager at Banff Caribou Lodge & Spa, responded to this review, February 19, 2013
We are pleased to hear you had a great time and you will be back, we look forward to it. Thank you!
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Colchester, United Kingdom
Senior Contributor
24 reviews 24 reviews
11 hotel reviews
Reviews in 13 cities Reviews in 13 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed February 8, 2013

Stayed here as part of a business trip exploring the Canadian Rockies in September, the lobby/reception area is spacious and light. The rooms were fantastic, big clean rooms with all the facilities that you need.
The hotel may not be the best in Banff but its great quality hotel and only a short walk from the centre of Banff.
There is a restaurant in the hotel called 'The Keg' which I beleive is chain of restaurants around Canada, this restaurant is fantastic! Food is some of the best I have ever tasted and made to welcome from the staff.
There is also a small Spa at the hotel with a small pool for relaxing.
I will be back for sure and would love to witness the area in winter.

  • Stayed September 2012, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CaribouFOM, Guest Relations Manager at Banff Caribou Lodge & Spa, responded to this review, February 19, 2013
Thank you for taking the time to review our lodge, it is greatly appreciated. We look forward to welcoming you back for a winter visit, when you should try our beautiful ski hills!
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Canada
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed February 7, 2013

No Spa, no restaurant, but the courtyard room as nice, relatively quiet and the value for the money was acceptable.

I would have rated this a 2.5, I could not give it a 3. basically you get a nice room which is of acceptable cost.

Imediately upon arrival, we inquired about an appointment at the spa, none available. To me, the Spa does not exist.

We wanted to make a reservatoin for dinner and were told reservations were not accepted. So we did not eat there and it basically does not exist then either..

FYI, the Elk & Oarsman was a very nice place to eat.! about 1 km from the hotel and a nice walk.

Room Tip: Courtyard rooms are quiet, no outside noise. Get on the 3rd or 4th floor.
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  • Stayed January 2013, traveled with friends
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CaribouFOM, Guest Relations Manager at Banff Caribou Lodge & Spa, responded to this review, February 11, 2013
Thank you for taking the time to share your recent experience with us on Tripadvisor. We apologize that you were unable to experience the Red Earth Spa and Keg Restaurant. Both outlets are very popular, especially on the weekends. We would recommend that you call the spa in advance to avoid disappointment when you arrive. At The Keg, guests can use our “call ahead wait list”. This allows you to relax in your room while you wait for the first available table. Please feel free to contact us directly if you wish to discuss further.
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Shellbrook, Saskatchewan, Canada
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 6, 2013

What a Wonderful Experience and stay at the Caribou Lodge & Spa
We woulld like to Thank Annie and the Staff at the hotel for making our stay five star ! !
Lobby has a cracking fireplace, welcoming front desk staff, the beds were so comfortable, rooms very clean, great shower heads, staff so helpful, coffee makers refilled everyday and more if needed, awesome pool & spa (treated myself) staff was outstanding, great access to downtown, underground parking w/ski lockers.
Also Nancey and the Staff at the Keg (in the hotel) they were also five star ! (especially Nancey) she was so helpful for the ammenities in Banff we needed for our daughters wedding, She truely goes beyond what she gets paid to do.

Room Tip: single rooms reasonabley priced, loft suites, king beds, some have large lofts, some tall windows, s...
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  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CaribouFOM, Guest Relations Manager at Banff Caribou Lodge & Spa, responded to this review, February 19, 2013
Thank you for such a lovely review! We hope to get the opportunity to welcome you back, and perhaps your daughter might like to visit on an anniversary one day...
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2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 28, 2013 via mobile

My boyfriend and I stayed at the Caribou this past weekend for 2 nights. We stayed in a superior king room, which for $179/ night I thought was a great value. The room was very nice and clean. The bathroom was also really nice. Mini fridge was nice to have. Free underground parking and wi-fi were included which are nice perks that there is usually a charge for. We ate at The Keg which is in the hotel 3 times, twice for breakfast and once for supper...which were all excellent. They were more than accommodating when we needed an early breakfast before heading out. The hot pool was so nice to use at the end of the day. This was a great hotel and I would most definitely stay again!!

  • Stayed January 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CaribouFOM, Guest Relations Manager at Banff Caribou Lodge & Spa, responded to this review, February 10, 2013
Thank you for your review. We are happy you had such a great time and hope to welcome you back in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Banff Caribou Lodge & Spa

Address: 521 Banff Avenue | Box 1070, Banff, Banff National Park, Alberta T1L 1H8, Canada
Location: Canada > Alberta > Canadian Rockies > Banff National Park > Banff
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Wheelchair access
Hotel Style:
#4 Spa Hotel in Banff
#6 Romantic Hotel in Banff
#7 Business Hotel in Banff
#11 Family Hotel in Banff
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Banff Caribou Lodge & Spa 3*
Number of rooms: 190
Official Description (provided by the hotel):
The Banff Caribou Lodge is centrally located on Banff Avenue, Banff's main street. It offers the Keg Restaurant, Red Earth Spa (a full service spa), free underground parking, free wifi, fitness room, hot pool and steam room. This lodge type accommodation has a large and inviting lobby to greet you to Banff. Enjoy your stay. ... more   less 
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Also Known As:
Banff Caribou Lodge And Spa
Banff Caribou Hotel Banff
Caribou Banff
Caribou Lodge Banff

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