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Banff Caribou Lodge & Spa: Traveler Reviews

3.0 of 5
521 Banff Avenue | Box 1070, Banff, Banff National Park, Alberta T1L 1H8, Canada
Hotel amenities
Banff Caribou Lodge & Spa
Ranked #6 of 33 hotels in Banff
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835 reviews from our community

Traveler rating
    356
    337
    86
    44
    12
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Families
159
 
Couples
402
 
Solo
26
 
Business
18
 
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Edmonton, Canada
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
“Quaint and Comfortable”
5 of 5 stars Reviewed January 23, 2013

The Banff Caribou Lodge has everything you would want from a hotel, it didn't feel like a beat-up ski lodge like some other places I've stayed in the area. The bed was a very comfortable pillow top with cozy bedding, ample pillows. There was a MP3-compatible radio in the room, mini fridge, kettle & coffee maker, flatscreen TV. There were kitchy caribou accents throughout the room and bathroom, including a plaster caribou head & antlers over the john. The front desk staff were very friendly and helpful, and having the Keg in the hotel was a bonus (they took our name on the waiting list to be seated for a table, and offered to call us in our room when our table was ready - we sat in the bar and were seated at a table there before we had even decided on appetizers). We did not visit the pool/hot tub/spa area, but wish we had. There are towels and changing rooms at the pool so no worries about scampering around the hotel in your bathing gear.

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CaribouFOM, Guest Relations Manager at Banff Caribou Lodge & Spa, responded to this review
February 1, 2013
We are happy to hear you had a fantastic time with us, and enjoyed our newly renovated rooms. Be sure to check-out The Red Earth Spa on your next visit, the massages are highly recommended.
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Calgary, AB
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
31 helpful votes 31 helpful votes
“Absolutely Wonderful!”
5 of 5 stars Reviewed January 23, 2013

I have stayed at a number of properties in Banff but always come back to this one. It is comfortable, tastefully decorated, the staff are very friendly and I am able to relax fully. It is in a perfect location; just a nice little walk to the downtown (incredible view). It is the perfect getaway from the busy city. The Red Earth Spa is a definate asset to this property as well. I just love it.

Amenities in room include a mini-fridge, kettle, coffee maker, alarm clock, shampoo, conditionner and bath gel, also a blower dryer, and, of course, free wi-fi. I hope I'm not forgetting anything...

Room Tip: My room was 309.
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  • Stayed January 2013, traveled solo
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CaribouFOM, Guest Relations Manager at Banff Caribou Lodge & Spa, responded to this review
February 5, 2013
We appreciate your positive review, and thank you for informing potential guests of our amenities. We look forward to your next visit.
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1 review
1 helpful vote 1 helpful vote
“Good stay.”
4 of 5 stars Reviewed January 22, 2013 via mobile

Good stay for sure a nicer hotel.
Although our room did need an upgrade
The end of the bed was broken.
And it's kinda far away from all the shopping. But nice.

Keg awesome!
HotTube Awesome!
Service Awesome!

The ladie at check-in was very helpful accommodated me in a good manner.
Very friendly!

Probably will stay in the future.

  • Stayed January 2013
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CaribouFOM, Guest Relations Manager at Banff Caribou Lodge & Spa, responded to this review
February 5, 2013
Thank you for a well-balanced review. We have informed our maintenance team and corrected the issue with your bed. We hope to get the opportunity of welcoming you back to the Banff Caribou Lodge!
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Montreal, Canada
Contributor
14 reviews 14 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
7 helpful votes 7 helpful votes
“Great place! Great amenities!”
5 of 5 stars Reviewed January 15, 2013

You will really enjoy your stay. The staff is very helpful! I was traveling with a friend and she got sick. They helped with finding the clinic and asked several times after that how she was doing. You will find great amenities. Free Wi-Fi, Free city bus pass (great added value), free access to the spa which has a hot tub, showers (hot or cold) and a steam room. Perfect for those cold winter days! The rooms are just big enough and the bed was really comfortable. You cannot go wrong!
Shuttles to and from airport stop at the door and so do the shuttles that will take you to Lake Louise, Sunshine Village or Norquay! And they have ski lockers for free!

  • Stayed January 2013, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CaribouFOM, Guest Relations Manager at Banff Caribou Lodge & Spa, responded to this review
February 1, 2013
We appreciate you taking the time to share your experience with us on TripAdvisor. Our comfortable beds can be credited to our luxurious feather-top mattress which makes for a very relaxing sleep. We hope everyone is in good health, and hope we can welcome you back in the near future.
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Glasgow, United Kingdom
1 review
3 helpful votes 3 helpful votes
“Banff Caribou Lodge New Year 2012/13”
5 of 5 stars Reviewed January 15, 2013

This will be the 4th or 5th time we have visited the Caribou Lodge and cannot say enough about the hotel. The staff are most helpful and really go out of there way to assist. The general environment of the hotel, the Keg and the Spa facilities is excellent, giving you a real feeling of warmth and home.

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
Ask RoddyB23 about Banff Caribou Lodge & Spa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CaribouFOM, Guest Relations Manager at Banff Caribou Lodge & Spa, responded to this review
February 1, 2013
Thank you for your positive review, we truly appreciate your loyalty. We look forward to welcoming you again in the near future.
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Additional Information about Banff Caribou Lodge & Spa

Also Known As:
Banff Caribou Hotel Banff
Banff Caribou Lodge And Spa
Banff Caribou Hotel
Banff Caribou Lodge
Caribou Lodge
Caribou Banff
Caribou Lodge Banff
Address: 521 Banff Avenue | Box 1070, Banff, Banff National Park, Alberta T1L 1H8, Canada
Region: Canada > Alberta > Canadian Rockies > Banff National Park > Banff
Amenities:
Bar/Lounge Business Center Fitness Center Free High-Speed Internet Free Parking Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#4 Business Hotels in Banff
#8 Family Hotels in Banff
#11 Romantic Hotels in Banff
Price Range: $$
Hotel Class:3 star (3*)
Official Description (provided by the hotel):
The Banff Caribou Lodge is centrally located on Banff Avenue, Banff's main street. It offers the Keg Restaurant, Red Earth Spa (a full service spa), free underground parking, free wifi, fitness room, hot pool and steam room. This lodge type accommodation has a large and inviting lobby to greet you to Banff. Enjoy your stay. ... more   less 
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