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“Do not take a standard king on the 4th floor!” 3 of 5 stars
Review of Banff Caribou Lodge & Spa

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Banff Caribou Lodge & Spa
3.0 of 5 Hotel   |   521 Banff Avenue | Box 1070, Banff, Banff National Park, Alberta T1L 1H8, Canada   |  
Hotel amenities
Ranked #8 of 33 hotels in Banff
Alberta, Canada
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
24 helpful votes 24 helpful votes
“Do not take a standard king on the 4th floor!”
3 of 5 stars Reviewed December 31, 2012

A generally decent hotel but the standard king room on the 4th floor has a terrible obstruction in the middle of the room! It is a slant in the roof so that both myself and my wife have to bow our heads so not to hit our heads. You will not see it in the website pictures! Definitely upgrade to the larger (but more expensive) room.

They should take real pictures of these rooms on their website. When I booked I asked what the difference is and all they said it was a smaller room, but they never mentioned the roof. Not fair or I wouldn't have booked this type of room.

  • Stayed December 2012
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (204)
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English first
Winchester, United Kingdom
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed December 30, 2012

Just spent 6 nights here over Xmas. The hotel was decorated nicely and had a lovely christmas feel. The restaurant is typical Canadian and we ate there twice - good standard grill meal but not exceptional. The hotel has a lovely hot pool - very large and very hot! Just what was needed after a day of skiing. We had a standard room with 2 queen beds - standard was apt if a little on the small size but very comfortable beds/bedding. We asked for a quiet room and it was. Free Wi-Fi is a plus. Whilst about a 15 minute walk to downtown Banff, it is on the regular bus run (free to hotel guests) and is also one of the pick up hotels for the Brewster bus transportation to the ski resorts. One of the first pick ups and drop off's so seating not a problem. Overall, a very nice hotel just outside of town.

Room Tip: Ask for a quiet toom when making your booking we had one which overlooked a small courtyard.
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  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Saskatoon, Canada
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed December 27, 2012 via mobile

We arrived in Banff tired after a long drive on icy roads to a smiling front desk staff, early by a few hours she was able to tell we looked tired and quickly found our room and allowed us to check in early!! The room was clean and very comfortable a tad small but there was plenty of room for two people. The bathroom was clean and larger then most hotels I have stayed in you could tell the hotel was renovated recently.
When we needed information the front desk was more then willing to help out and they directed us to a small restaurant that we ate at more then once, a diamond in a the rough.
The roaring fire in the lobby made for a wonderful atmosphere after a long day out in the wilderness on a cold day the bonus of a hint of smoke from the fire place really set the atmosphere of a winter wonderland. The house keeper was so friendly and even left us a small Christmas present on our night stand.
I would stay here again in a heart best great hotel and staff!!

  • Stayed December 2012
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vancouver, British Columbia, Canada
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed December 27, 2012

We decided to stop at this hotel instead of driving through to Calgary. We booked through this website about 2hours before arriving, and check in was a breeze. We asked for a late check out and was given a 1pm, which was great. The gym is teeny (1 treadmill, 1 elliptical and 1 stationary bike, plus some free weights), but still ok, and air conditioned. The "pool" is really a large hot tub, which was great. Towels in the hot tub area are super soft, a bit nicer than the towels in the room. A big plus was the Keg in the hotel, and they do room service. The rooms look like they have been redone recently, all in mountain style decor.
The hotel is in a great location for visioning the Banff village, and close to skiing.
We would return for sure!

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lake Louise, Alberta, Canada
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 24, 2012

I stayed in a lovely corner suite with a jacuzzi and gas fireplace for my birthday with my boyfriend on Dec 10, 2012. The room was even better than the websites pictures and we even had a little christmas tree with lights which added to the experience. We recieved a complimentary half bottle of champagne for my celebrations and thanks for staying with them which was much appreciated. The room was clean and so cozy with the fireplace and jacuzzi with a mountain view. We even did a spa session which was very professional and relaxing. Spa facilities were very nice. We just loved everything about it! The staff was very welcoming and accomodating and we would definitely recommend staying here, especially in the room we stayed in. It's a few minutes walk down Banff Ave to the main stores or you can take the bus which the hotel gives you free passes for. Loved our stay and give it 5 stars all around.

Room Tip: Corner suite with the jacuzzi and gas fireplace is excellent, perfect for couples or familys and def...
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  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Calgary, Canada
Senior Contributor
44 reviews 44 reviews
10 hotel reviews
Reviews in 18 cities Reviews in 18 cities
35 helpful votes 35 helpful votes
3 of 5 stars Reviewed December 16, 2012

We had a regular king room. Not too small but the ceiling encroached on the room in one corner so you had the careful you didn't bang your head. The furniture looked cheap but were functional. There were hairs (cat?) left on one of the pillows.

I had half expected a fireplace in the room - I hear some do.

What I saved on the room, we spent on a more expensive and memorable meal.

Room Tip: Maybe choose to upgrade over a regular room if you want more ambiance.
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  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Calgary, Canada
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed December 11, 2012

The two of us stayed at the Banff Caribou Lodge & Spa just this last weekend. I was tempted to come here as there was a "Banff All-In" special (only until December 20th 2012) on the Banff Lodging Co. website, which offered either this hotel or the Banff Ptarmigan Inn. I was definitely sold on the Caribou Lodge though through other reviews and photos on Trip Advisor.

So to start off, the deal included a BUNCH of freebies at an amazing price. Upon arrival, we were offered a welcome bottle of red or white wine (we picked red!). We also received Hot Springs passes for 2 and a booklet of coupons and such, but we only used the coupon for a free cup of tea at David's Tea (somewhere on Banff Ave). We've been to Banff before, so we weren't too keen on spending much time looking at ammolites or the other boutiques... plus it was too chilly to walk around much!

The Front Desk attendants were all very friendly. The male attendant who checked us in even took the time to explain our coupon book, parking voucher, hotel policies, etc. Big difference compared to bigger hotels with unattentive staff.

Our room on the 2nd floor had 2 Queen beds, and they were clean and comfy. The only weird thing was that the top sheet was too short to cover the whole bed, so our feet touched the mattress protector. Not a big deal. The room carries the Caribou horn motif, like the ceiling light, curtain rods, etc. which I really enjoyed. Gives me ideas for future decorating myself...

The bathroom was nicely decorated, and the wooden caribou head was a nice touch. The bath/shower combo was great for a good soak. Hint - bring your own bath salts :) The Caribou Lodge uses bars of soap from the Rocky Mountain Soap Co., which has a nice gentle lavender scent.

The Caribou Lodge also has an indoor heated pool and steam room, which was very relaxing. We didn't have time to try out the exercise room (adjacent to the pool and only separated by a glass wall and door), or the Red Earth Spa. Maybe next time!

Had an amazing weekend, and by far this is the best Banff hotel (compared to 3 others I've stayed in).


Summary of our Weekend (and if you need tips for your own special trip):
1 - Stayed at Banff Caribou Lodge
2 - Ate at Sushi Bistro (review to come)
3 - Dipped in the Banff Upper Hot Springs
4 - Had beers at Banff Brewing Co (review to come)
5 - Ate at Juniper Bistro (review to come) - through a super TravelZoo deal :)

Room Tip: Elevators are pretty slow - if you are on the first floor (Room 1xx), just take the stairs, it's...
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  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Banff Caribou Lodge & Spa

Address: 521 Banff Avenue | Box 1070, Banff, Banff National Park, Alberta T1L 1H8, Canada
Location: Canada > Alberta > Canadian Rockies > Banff National Park > Banff
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Wheelchair access
Hotel Style:
#4 Spa Hotel in Banff
#5 Romantic Hotel in Banff
#7 Business Hotel in Banff
#11 Family Hotel in Banff
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Banff Caribou Lodge & Spa 3*
Official Description (provided by the hotel):
The Banff Caribou Lodge is centrally located on Banff Avenue, Banff's main street. It offers the Keg Restaurant, Red Earth Spa (a full service spa), free underground parking, free wifi, fitness room, hot pool and steam room. This lodge type accommodation has a large and inviting lobby to greet you to Banff. Enjoy your stay. ... more   less 
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Also Known As:
Banff Caribou Lodge And Spa
Banff Caribou Hotel Banff
Caribou Banff
Caribou Lodge Banff

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