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“Stop over through to Calgary” 4 of 5 stars
Review of Banff Caribou Lodge & Spa

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Banff Caribou Lodge & Spa
3.0 of 5 Hotel   |   521 Banff Avenue | Box 1070, Banff, Banff National Park, Alberta T1L 1H8, Canada   |  
Hotel amenities
Ranked #8 of 33 hotels in Banff
Vancouver, British Columbia, Canada
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
“Stop over through to Calgary”
4 of 5 stars Reviewed December 27, 2012

We decided to stop at this hotel instead of driving through to Calgary. We booked through this website about 2hours before arriving, and check in was a breeze. We asked for a late check out and was given a 1pm, which was great. The gym is teeny (1 treadmill, 1 elliptical and 1 stationary bike, plus some free weights), but still ok, and air conditioned. The "pool" is really a large hot tub, which was great. Towels in the hot tub area are super soft, a bit nicer than the towels in the room. A big plus was the Keg in the hotel, and they do room service. The rooms look like they have been redone recently, all in mountain style decor.
The hotel is in a great location for visioning the Banff village, and close to skiing.
We would return for sure!

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (202)
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English first
Lake Louise, Alberta, Canada
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 24, 2012

I stayed in a lovely corner suite with a jacuzzi and gas fireplace for my birthday with my boyfriend on Dec 10, 2012. The room was even better than the websites pictures and we even had a little christmas tree with lights which added to the experience. We recieved a complimentary half bottle of champagne for my celebrations and thanks for staying with them which was much appreciated. The room was clean and so cozy with the fireplace and jacuzzi with a mountain view. We even did a spa session which was very professional and relaxing. Spa facilities were very nice. We just loved everything about it! The staff was very welcoming and accomodating and we would definitely recommend staying here, especially in the room we stayed in. It's a few minutes walk down Banff Ave to the main stores or you can take the bus which the hotel gives you free passes for. Loved our stay and give it 5 stars all around.

Room Tip: Corner suite with the jacuzzi and gas fireplace is excellent, perfect for couples or familys and def...
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  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Calgary, Canada
Senior Contributor
44 reviews 44 reviews
10 hotel reviews
Reviews in 18 cities Reviews in 18 cities
34 helpful votes 34 helpful votes
3 of 5 stars Reviewed December 16, 2012

We had a regular king room. Not too small but the ceiling encroached on the room in one corner so you had the careful you didn't bang your head. The furniture looked cheap but were functional. There were hairs (cat?) left on one of the pillows.

I had half expected a fireplace in the room - I hear some do.

What I saved on the room, we spent on a more expensive and memorable meal.

Room Tip: Maybe choose to upgrade over a regular room if you want more ambiance.
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  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Calgary, Canada
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed December 11, 2012

The two of us stayed at the Banff Caribou Lodge & Spa just this last weekend. I was tempted to come here as there was a "Banff All-In" special (only until December 20th 2012) on the Banff Lodging Co. website, which offered either this hotel or the Banff Ptarmigan Inn. I was definitely sold on the Caribou Lodge though through other reviews and photos on Trip Advisor.

So to start off, the deal included a BUNCH of freebies at an amazing price. Upon arrival, we were offered a welcome bottle of red or white wine (we picked red!). We also received Hot Springs passes for 2 and a booklet of coupons and such, but we only used the coupon for a free cup of tea at David's Tea (somewhere on Banff Ave). We've been to Banff before, so we weren't too keen on spending much time looking at ammolites or the other boutiques... plus it was too chilly to walk around much!

The Front Desk attendants were all very friendly. The male attendant who checked us in even took the time to explain our coupon book, parking voucher, hotel policies, etc. Big difference compared to bigger hotels with unattentive staff.

Our room on the 2nd floor had 2 Queen beds, and they were clean and comfy. The only weird thing was that the top sheet was too short to cover the whole bed, so our feet touched the mattress protector. Not a big deal. The room carries the Caribou horn motif, like the ceiling light, curtain rods, etc. which I really enjoyed. Gives me ideas for future decorating myself...

The bathroom was nicely decorated, and the wooden caribou head was a nice touch. The bath/shower combo was great for a good soak. Hint - bring your own bath salts :) The Caribou Lodge uses bars of soap from the Rocky Mountain Soap Co., which has a nice gentle lavender scent.

The Caribou Lodge also has an indoor heated pool and steam room, which was very relaxing. We didn't have time to try out the exercise room (adjacent to the pool and only separated by a glass wall and door), or the Red Earth Spa. Maybe next time!

Had an amazing weekend, and by far this is the best Banff hotel (compared to 3 others I've stayed in).


Summary of our Weekend (and if you need tips for your own special trip):
1 - Stayed at Banff Caribou Lodge
2 - Ate at Sushi Bistro (review to come)
3 - Dipped in the Banff Upper Hot Springs
4 - Had beers at Banff Brewing Co (review to come)
5 - Ate at Juniper Bistro (review to come) - through a super TravelZoo deal :)

Room Tip: Elevators are pretty slow - if you are on the first floor (Room 1xx), just take the stairs, it's...
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  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed December 5, 2012 via mobile

The room was clean, interesting decor, comfortable feather top beds and very clean bathroom. It was a smaller room, but with a king sized bed.

The staff were very friendly, and happily accommodated our request for a late check out. The hot pool was hot!! Very clean area with ample towels.

The spa was great too! I was happy with my pedicure, and my husband enjoyed the spa surroundings before and after his massage. He said the massage was good.

All in all, it was a relaxing weekend getaway in Banff!

  • Stayed November 2012
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miramichi, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed December 3, 2012

We stayed at the Banff Caribou Lodge at the end of November and it was a wonderful hotel! The decore of the rooms and lobby were wonderful and reminded me of a cozy winter lodge! It had a beautiful lobby with large stone fireplace with a wood fire burning. The Christmas decorations were lovely! It was nice that The Keg restaurant was in the hotel which had a nice breakfast buffet. The rooms were cozy with nicely updated bathrooms. Staff were friendly! I would definately stay here again!

  • Stayed November 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotelgmBanff, General Manager at Banff Caribou Lodge & Spa, responded to this review, December 11, 2012
Thank your for the review. We're glad you enjoyed the lobby decor and the Keg breakfast buffet! We're counting down the days until Christmas and hope you have the chance to visit again before the New Year - the Town is lit up beautifully and the downtown skating rink is close to opening! Truly a winter wonderland right now.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Edmonton, Canada
Contributor
17 reviews 17 reviews
14 hotel reviews
Reviews in 13 cities Reviews in 13 cities
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed December 3, 2012

With only reserving hours before arrival, check in was easy, the paper work was ready and we were upgraded to an outside view. Front staff very friendly.
Loved the smell of the wood burning fireplace.
The rooms were clean, but are a little small. It was perfect for my husband and I though, a family of four might be cozy.
The hot pool rocked after walking around outside. Loved that the Keg was in the hotel.
Only downfall was that the toliet was flush with the counter which was a little different and tight. But that wouldn't turn me away from not returning.

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Banff Caribou Lodge & Spa

Address: 521 Banff Avenue | Box 1070, Banff, Banff National Park, Alberta T1L 1H8, Canada
Location: Canada > Alberta > Canadian Rockies > Banff National Park > Banff
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Wheelchair access
Hotel Style:
#4 Spa Hotel in Banff
#6 Romantic Hotel in Banff
#7 Business Hotel in Banff
#9 Family Hotel in Banff
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Banff Caribou Lodge & Spa 3*
Official Description (provided by the hotel):
The Banff Caribou Lodge is centrally located on Banff Avenue, Banff's main street. It offers the Keg Restaurant, Red Earth Spa (a full service spa), free underground parking, free wifi, fitness room, hot pool and steam room. This lodge type accommodation has a large and inviting lobby to greet you to Banff. Enjoy your stay. ... more   less 
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Also Known As:
Banff Caribou Lodge And Spa
Banff Caribou Hotel Banff
Caribou Banff
Caribou Lodge Banff

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