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Banff Caribou Lodge & Spa: Traveler Reviews

3.0 of 5
521 Banff Avenue | Box 1070, Banff, Banff National Park, Alberta T1L 1H8, Canada
Hotel amenities
Banff Caribou Lodge & Spa
Ranked #6 of 33 hotels in Banff
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835 reviews from our community

Traveler rating
    356
    337
    86
    44
    12
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Families
159
 
Couples
402
 
Solo
26
 
Business
18
 
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Oakville, Ontario
Contributor
17 reviews 17 reviews
13 hotel reviews
Reviews in 14 cities Reviews in 14 cities
37 helpful votes 37 helpful votes
“Lovely Hotel”
4 of 5 stars Reviewed November 21, 2012

Banff Caribou Lodge is a very comfortable, friendly hotel. When you arrive, there is a large roaring fire in the lobby which is very welcoming. The staff are very friendly and helpful. I had a king suite and it was very nice. The bed was comfortable and the room was spacious and clean. The bathroom was also clean. I was pleasantly surprised to find a small fridge and safe in the room. The in-room coffee is also pretty good. The only complaint I would have about the room would be the bedding. They have a comfort top on the bed and the sheets are not big enough to cover this. They are unable to tuck in the sheets so by the morning time, you are tangled in the sheets, and lying directly on the mattress cover. The comforter is quite substantial but because the bedding is not stable, the comforter falls off the bed. Not a big deal but this can get annoying if you stay for a few days. There is a Keg Restaurant in the lobby. I had 3 meals there and they were all good. One was breakfast and it was not too expensive. In the busy season they have a breakfast buffet but off season, it is a la carte.
There is free wi-fi and a business centre. The parking is quite good, easy to get in and out of (sometimes this can be a challenge in Banff but this place was fine). The lodge itself is about a 10-15 minute walk from downtown Banff. With your stay at the lodge, you are also given a bus pass which stops in front of the lodge and goes right downtown in about 4 mins. The walk is fine in the summer but might be chilly in the winter but the bus works great. I did not use the spa at all. They also have an agreement with some other restaurants in town where you can charge your meal directly to your room. All in all, I enjoyed this hotel. I would recommend it but keep in mind it is a bit of a walk from town and the bedding is an experience. The only other trouble I had was noise. There was a school group in for one night and they were very loud, especially around the elevator.

Room Tip: Get a room far from the elevator
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  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Peterborough
1 review
1 helpful vote 1 helpful vote
“Very good service”
5 of 5 stars Reviewed November 21, 2012

We stayed at the Banff Caribou Lodge near Christmas time last year and we had an amazing time!. The staff were great at the hotel and at the restaurant. The room we had was awesome and it was a Loft Jacuzzi suite. The fireplace in the lobby was gorgeous and it made the hotel feel very nice and cozy. This hotel seemed to have a lot of people who ski and snowboard. If I ever learn to ski or snowboard, it would be the perfect place to stay in Banff!. It's not far from the down-town area. Maybe about 10-15 mins away.

We would definitely go back there again!.

  • Stayed December 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alberta
Top Contributor
119 reviews 119 reviews
48 hotel reviews
Reviews in 47 cities Reviews in 47 cities
66 helpful votes 66 helpful votes
“Just fine”
3 of 5 stars Reviewed November 20, 2012

My daughter and i stayed at the Caribou for two nights recently, for the first time. I have stayed at quite a few establishments both in and around Banff and this was comparable, very rustic-y and mountain-y and pleasant. We were "upgraded" to the top floor which may have meant a smaller room under the eaves but it was clean and comfy and the beds and linens were great. Good lighting, window opened, heat was good, very nice bathroom decor (but no fan), quiet, no complaints. Underground parking was convenient and easy, spaces a bit tight for a big SUV, and the walk along Banff Avenue to the shops and main part of town was only about 10 minutes. My one complaint was the ancient printer they supplied for free computer access in the lobby...it was unable to print out my boarding pass. We also used the Red Earth Spa which was sort of like a mini-Banff Springs Hotel spa, very peaceful, calming, with good services, although not cheap.

  • Stayed November 2012, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Calgary, Alberta, Canada
1 review
1 helpful vote 1 helpful vote
“Totally Enjoyable Stay”
4 of 5 stars Reviewed November 17, 2012

The suites are very comfortable and I liked having control over the temperature in the room since I prefer a cooler room for sleeping. The bed was very comfortable and I liked the renovated bathroom. Very chic! I'd definitely recommend the Caribou Lodge.

Room Tip: Higher floors are quieter.
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  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carseland, Alberta, Canada
Senior Contributor
30 reviews 30 reviews
8 hotel reviews
Reviews in 11 cities Reviews in 11 cities
19 helpful votes 19 helpful votes
“Great service”
4 of 5 stars Reviewed November 15, 2012

My husband and I stayed at the Caribou Lodge for a couple nights in early November, 2012. The room was nice but not large. The two big pluses for this hotel are the free underground parking (especially in the winter) and the friendly, helpful staff. We decided to go home one day earlier than planned due to weather and the manager was very understanding and did not charge us for the 3rd night that we had booked even though we did not give the required amount of time as notice. One thing to be aware of is that even though the hotel is located on the main street going downtown, it is a good 15 minute walk which may seem a bit too far when it's cold and snowing!

Room Tip: Choose the main street side if possible - the street behind seemed quite busy and noisy.
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  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
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Additional Information about Banff Caribou Lodge & Spa

Also Known As:
Banff Caribou Hotel Banff
Banff Caribou Lodge And Spa
Banff Caribou Hotel
Banff Caribou Lodge
Caribou Lodge
Caribou Banff
Caribou Lodge Banff
Address: 521 Banff Avenue | Box 1070, Banff, Banff National Park, Alberta T1L 1H8, Canada
Region: Canada > Alberta > Canadian Rockies > Banff National Park > Banff
Amenities:
Bar/Lounge Business Center Fitness Center Free High-Speed Internet Free Parking Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#4 Business Hotels in Banff
#8 Family Hotels in Banff
#11 Romantic Hotels in Banff
Price Range: $$
Hotel Class:3 star (3*)
Official Description (provided by the hotel):
The Banff Caribou Lodge is centrally located on Banff Avenue, Banff's main street. It offers the Keg Restaurant, Red Earth Spa (a full service spa), free underground parking, free wifi, fitness room, hot pool and steam room. This lodge type accommodation has a large and inviting lobby to greet you to Banff. Enjoy your stay. ... more   less 
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