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“Nice hotel but would chose a different room type” 4 of 5 stars
Review of Banff Caribou Lodge & Spa

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Banff Caribou Lodge & Spa
3.0 of 5 Hotel   |   521 Banff Avenue | Box 1070, Banff, Banff National Park, Alberta T1L 1H8, Canada   |  
Hotel amenities
Ranked #7 of 33 hotels in Banff
London, United Kingdom
Senior Contributor
35 reviews 35 reviews
25 hotel reviews
Reviews in 25 cities Reviews in 25 cities
51 helpful votes 51 helpful votes
“Nice hotel but would chose a different room type”
4 of 5 stars Reviewed June 16, 2011

When we arrived at the Hotel for our three night stay we inquired about the possibility of upgrading to a Jacuzzi room. Unfortunately there were none available but for an extra $100 per night, they offered us their top room which was a Jacuzzi Loft suite which we accepted. First impressions of the hotel was that the reception area was lovely and despite it being June there was a big raging log fire going. The staff were really friendly and helpful. The hotel corridors could do with some modernising, as they are very dark. In fact, the lower level was having some redecorating done, however they were still using the horrid dark grey paint instead of modernising it with a brighter colour. Our loft suite “White Horn”, was split in to two areas. Downstairs featured a small toilet and sink, a sofa, Large flatscreen TV a fire (which was turned on by a light switch on the wall), a small fridge and tea and coffee making facilities. This part of the room was also painted dark, which surprises me as there was not a lot of natural light in this area of the suite. A spiral staircase takes you up to the bedroom, which has the large Jacuzzi tub in it and a low level banister which overlooks the living area. The bathroom was nice, with a large shower area. The Bed was huge and amazingly comfortable with 6 big fluffy pillows. There are three skylights in the bedroom, one slightly to the side of the bed and two at the bottom of the bed. Whilst I appreciate this is a loft suite, it would have been better if there were some blinds which could be pulled over before you went to sleep, as we were woken up at 5am every morning as the room was so bright. In addition the room was very warm and the skylights could only be opened about 2cm’s which does not allow for much air to get in. The other issue with having these open is the constant noise of trains which run through the night. When they approach the town they blow their horns four times, which are really loud and were waking me all through the night. There was a small spa area at the Hotel with a large Jacuzzi pool which was nice, but when the jets turned off you could see all of the sand which was in the bottom of it. We did not eat at the Hotel so are unable to comment on the food, you would have thought that with spending over £500 they would have included breakfast but they didn’t so we took the 15 minute walk in to the centre. There is however a free shuttle bus which runs for those who don’t want to walk in to the town. Overall we enjoyed our stay but if you are a light sleeper who wakes the moment it gets light, I would say don’t spend out the extra money on upgrading to this type of room.

  • Stayed June 2011, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Toronto
Senior Contributor
25 reviews 25 reviews
7 hotel reviews
Reviews in 13 cities Reviews in 13 cities
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed June 16, 2011

Part of Road-trip blog - britgirlintoronto@wordpress.com

"Stay over at our favourite Banff Inn, "The Caribou Lodge Hotel " and go the gym (why??) and hot tub. Very civilised and a little more swanky than bed & breakfast as the hotel has a Keg restaurant in the foyer which means you can actually have a drink on the hotel premises before turning in. The spa is as swanky as ever, decorated in water tones and exuding an atmosphere of calm and relaxation.....
Banff Caribou Lodge & Spa 521 Banff Ave, Box 1070 Banff, Toll Free (Can/USA): 1-800-563-8764 or see www.hotelsone.com for booking info

Stayed May 2011, traveled as a couple
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UK
Senior Contributor
28 reviews 28 reviews
18 hotel reviews
Reviews in 21 cities Reviews in 21 cities
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed June 15, 2011

Despite it being late May we were greeted in Banff by cold and rain and we left in a blizzard.
But the weather gave the roaring log fire in the lobby a huge welcoming significance, and the free underground car park was also a bonus in such weather. The rooms were snug and cozy. Ours had a balcony and a sitting area with a small table and an easy chair.
There is a reasonable restaurant on site with a good beakfast menu and a limited dinner menu, but no problem with the quality of the food
Staff were pleasant and welcoming. A good place to stay in Banff.

  • Stayed May 2011, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gloucester, United Kingdom
Top Contributor
81 reviews 81 reviews
77 hotel reviews
Reviews in 69 cities Reviews in 69 cities
95 helpful votes 95 helpful votes
4 of 5 stars Reviewed June 13, 2011

I gave this place a good review 5 years ago, when we stayed here for three nights. When we were passing through Banff again this year we didn't think twice about re-booking.

The hotel is just as we remembered, and is great value for money. An excellent choice in Banff.

  • Stayed May 2011, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Palmerston North, New Zealand
Top Contributor
63 reviews 63 reviews
12 hotel reviews
Reviews in 35 cities Reviews in 35 cities
38 helpful votes 38 helpful votes
5 of 5 stars Reviewed June 12, 2011

So loved our stay at the Caribou Lodge. Arrived early, but were told that our room was ready and we were able to go straight up.
We were on a trip through the Rockies and had only booked for 2 nights, but wish we could have stayed longer. Not only was there so much more of Banff we would liked to have seen, but the room was so lovely to be in!
Probably one of the smallest hotel rooms we have stayed in, but the lack of size was more than made up for by the comfort and quality of the fittings.
Attention to detail for sure when this room was designed - right through to the complete planning of the bathroom.
Extremely comfortable bed - one each! Were reluctant to get out each morning!
Loved the added bonus of having a balcony, and small table and seats by the door leading to it.
It was delightful one evening, to look over the balcony and under the lit up trees, see deer wandering around below and feeding on the grass.
Ate at the on-site restaurant on the second night - and wished we had the first! Not only did we get excellent service, but the meal was too! Probably the best steaks we had on our trip.
The free underground car-park was really handy too - with lifts up to any floor.
Would love to go to Banff again, and would want to stay at the Caribou Lodge - again in a room with a balcony!

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  • Stayed May 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Edmonton, Canada
1 review
5 of 5 stars Reviewed June 12, 2011

My husband and I have been coming to Banff for our holidays for about 5 years - we even got married in Banff. We always choose the Caribou Lodge if it is available. Again on this trip the hotel was AWESOME. Very, very friendly staff, newly renovated rooms, clean, super comfy beds - overall great place. The Keg has an awesome buffet breakfast and fantastic steaks, also try the Raspberry Lemonades - had too many of these on our vacation!! We orignally booked 4 nights but extended our stay 3 more because we were having a great time. George from Montreal (front desk staff) was so helpful and friendly- he found us a great rate and booked our extra nights with ease.
THANKS!!

  • Stayed June 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Queensland
Senior Contributor
22 reviews 22 reviews
20 hotel reviews
Reviews in 18 cities Reviews in 18 cities
36 helpful votes 36 helpful votes
5 of 5 stars Reviewed June 7, 2011

This hotel was everything and more than I and our group expected. Will definitely be back again.

Right from check in you can feel the warmth and friendliness of this hotel, the front desk staff are delightful and nothing is ever too much trouble. But it is when you step into your room that the magic begins, giant comfy, fluffy beds, charming decor and that home away from home feel that has you relaxed in no time.

We were a group of 29 travelling through the Rocky Mountains, I arrived at the front desk to check us in and everything was ready to go, our rooms were all ready and keys prepared. Everyone headed to their rooms and in no time we all seemed to be standing at the bus stop with our free Roam passes in hand ready to explore the town of Banff all excitedly chatting about this amazing hotel.

We had two glorious nights here and it just wasn't enough, we all loved it and felt so much at home. The true magic was on the last morning when we pulled back the curtains to the French doors and snow was gently falling. It was the whole combination of the snugly warm rooms, mountain decor and the snow that made it a magical moment, a memory that we all cherish and still talk about.

Excellent internet connection, kettle and fridge in room . The sheets must have had a huge thread count and they felt lovely to sleep on.

It is about a 15 minute walk into the town of Banff, the bus runs on a regular basis and a taxi into town is only about $8 including tip.

The one thing that was a little strange and we should have asked. The hallway was quite cold, it had like an air conditioner blowing cold air out near our room, we thought it may be to prepare people leaving their warm rooms ready for the cold.

  • Stayed May 2011, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Banff Caribou Lodge & Spa

Address: 521 Banff Avenue | Box 1070, Banff, Banff National Park, Alberta T1L 1H8, Canada
Location: Canada > Alberta > Canadian Rockies > Banff National Park > Banff
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Wheelchair access
Hotel Style:
#4 Spa Hotel in Banff
#5 Romantic Hotel in Banff
#7 Business Hotel in Banff
#7 Family Hotel in Banff
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Banff Caribou Lodge & Spa 3*
Official Description (provided by the hotel):
The Banff Caribou Lodge is centrally located on Banff Avenue, Banff's main street. It offers the Keg Restaurant, Red Earth Spa (a full service spa), free underground parking, free wifi, fitness room, hot pool and steam room. This lodge type accommodation has a large and inviting lobby to greet you to Banff. Enjoy your stay. ... more   less 
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Also Known As:
Banff Caribou Lodge And Spa
Banff Caribou Hotel Banff
Caribou Banff
Caribou Lodge Banff

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