I really cannot comment on the cabin as we never seen it, however I do not recommend this resort if you live further than an hour away. We booked back in July and confirmed and a week later changed the date due to work. The staff was friendly about this and confirmed the date. I actually phoned a week prior, again, to the trip and confirmed the date with them as we were driving 500km directly after work and they once again confirmed the date. We had an email directly from an employee from the resort confirming the date as well. The morning of the day we were leaving I confirmed, AGAIN, that we would be arriving late and they assured me it was okay. When we arrived just before 10pm they informed us they had no cabins left. There was something going on in the town so everywhere was booked up , the owner told us to just go back to Banff that it was our best chance. Great, thanks ?!? We finally found a place to stay after about 30mins of phoning around and then the owner 'shoed' us out of the office with his hands ! We were very polite about the entire thing and I was holding back the tears cause I was scared we would be sleeping in the car. I would never recommend this place due to the lack of professionalism. Accidents happen, it is human error, however he handled it very wrong. The young lady was kind and apolojized several times however the owner kept trying to blame the 'internet' as well as us even though we confirmed over the phone and had it in writing from his staff.
- Also Known As:
- Johnston Canyon Hotel
- Johnston Canyon Hotel Banff
- Johnston Canyon
- Official Description (provided by the hotel):
- Banff cabin and cottage/chalet rentals between Banff and Lake Louise. ... more less
- Reservation Options:
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