The refund process at this establishment borders on fraudulent. We made a reservation on 10/12/12 for the upcoming summer. My card was charged a deposit on 11/05/12. Due to medical problems we notified JC that we would have to cancel and asked for a refund less the service charge on 1/26/13 by email. Hearing nothing, I sent another email on 2/13/13. Hearing nothing, I sent another email on 3/9/13. I have tried calling directly on 3 different occasions as well but it is not possible to leave a message as "this mailbox is full". It is unfortunate that one has to go through such a trial for such a simple transaction. A bad taste will linger.
- Official Description (provided by the hotel):
- Banff cabin and cottage/chalet rentals between Banff and Lake Louise. ... more less
- Reservation Options:
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- Also Known As:
- Johnston Canyon Hotel Banff