We have stayed at Hidden Ridge Resort in August 2014, and it was lovely.
After Trans - Atlantic flight and a drive from Calgary to Banff we were very tired, yet the room was ready for us. We got Deluxe Condo, 1 Bedroom (Loft) - 3 beds. The room was good but for the asked price we expected for more.
First of all, the hotel is quiet old, bear that in mind
Second, the housekeeping was in one word – disappointing! Most families which arrive to the area spend their day outside, and return in the evening, so did us, however the expectation we have to find an organized & clean room vaporized when we arrived at 17:30 and the housekeeping hasn’t even arrived to the condo!, in the first day it happened we just took clean towels and they walked away, also in the second, but in the third we told them to come before 16:00 – which of course they didn’t so they had to clean while we were in the room – for over 350$ a night – we could only describe it as disappointment.
Other than that the front desk staffs were nice, and they have nice brochures that helped us to find restaurants, shops etc.
In the bottom line Good hotel, with just a little more it could be great.