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“Banff Beauty” 4 of 5 stars
Review of Hidden Ridge Resort

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Hidden Ridge Resort
3.0 of 5 Hotel   |   901 Hidden Ridge Way, Banff, Banff National Park, Alberta T1L 1H8, Canada   |  
Hotel amenities
Ranked #4 of 31 Hotels in Banff
Calgary, Canada
Contributor
16 reviews 16 reviews
12 hotel reviews
Reviews in 11 cities Reviews in 11 cities
40 helpful votes 40 helpful votes
“Banff Beauty”
4 of 5 stars Reviewed December 5, 2013

My husband and I have been to this resort twice. Both times we really enjoyed our stay. The last time we went it was our aniversary and we went mid week. We were offered an upgrade to the king jacuzie suite and we took it. It was absolutly lovely. We found the service to be great at this resort. We had an issue with our balcony hot tub and they came and fixed it promptly and gave us a complimentary bottle of wine for our troubles. The fire place is cozy and warm. the kitchenette was great. We didnt find parking an issue but again we did go mid week. The outdoor hot tubs are gorgeous and warm. They give you a bus pass to get you into town which we thought was great so we didnt have to drive!! Its just a really nice place to stay and we will for sure be going back in 2014!!

  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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1,346 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (307)
Date | Rating
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English first
Toronto, Canada
Contributor
19 reviews 19 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed December 5, 2013

I booked these chalets for a big family wedding in August. We rented 8 full cabins (2 bedrooms + 1 bedroom loft + 2 balcony + 2 bathrooms + 1 living room with pull out sofa + full kitchen per cabin) for about $400CDN per night. It was an amazing price for the value. On our back porch, there was a full bbq station set up with picnic tables where our family (about 30 people) had breakfast and dinners together. The resort was very accomodating in letting us stay all along the same strip of the 'hotel neighbourhood'. Because the hotel was on the outside of the main town (5 min drive), the hotel provided a shuttle pass for guests to take into town free of charge. They also provided bikes for a $20/day rental which was perfect for those who are into the outdoors activities.

  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Sydney
Senior Contributor
25 reviews 25 reviews
22 hotel reviews
Reviews in 18 cities Reviews in 18 cities
31 helpful votes 31 helpful votes
3 of 5 stars Reviewed December 4, 2013 via mobile

Basically the "average" rating sums it up. We chose this place because it had a self-contained kitchenette and a fireplace. We arrived mid-week and although all the units around us were completely empty we were given a ground floor (read underground) unit. The lighting was so dim you couldn't see a thing, and since in winter it's dark for 16 hours of the day this was a bit of an issue for us. The heating was completely over the top and no matter how much we tried to adjust the thermostat we couldn't cool it down. We tried to open the windows which were jammed shut. The sliding door at the back wouldn't slide either and it was an effort to get the door open. The fireplace didn't work - despite having the vent open the unit filled with smoke and then the logs wouldn't take light. I can only guess the chimney was blocked because there didn't seem to be any oxygen getting to the fire. The internet signal in the unit was very weak, we ended up going down to reception to get onto the net. The hair dryer provided in the room shorted out the power and we had to get someone to turn it back on for us.
If I come back to Banff I would probably choose somewhere else over this place.

Stayed November 2013, traveled as a couple
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St. Catharines, Canada
1 review
5 of 5 stars Reviewed December 4, 2013

I went with my family to Hidden Ridge for a early season ski and hiking trip and it was GREAT! The hospitality afforded us was truly exceptional. We were travelling with two babies and had two pack and plays waiting in our room. We needed some trail advice and the front office staff showed us countless options using a detailed map that they had on hand. From the delivery of firewood to our door (yes REAL WOOD FIREPLACES!) to the friendly and efficient delivery of several different odds and ends (towels, extra blankets etc.) the staff was courteous and accommodating. Oh and the outdoor hot pools were outsanding as well! I travel quite a bit and I highly recommend Hidden Ridge.

Jonathon K

Room Tip: Plenty of room options check the website for detailed floor plans and request the one that suits you...
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  • Stayed November 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Calgary, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 30, 2013

What a great place to stay. Quiet, clean, and love the wood burning fireplace. We paid for an upgrade to a Premier Suite, what a treat this was! 3 bedrooms, 3 floors, 2 bathrooms and a kitchen. I didn’t even know suites like this existed! More space than we needed, but worth it!
Front desk team were very helpful. Asked for a map of downtown as we wanted to hit a couple of pubs. They said “why don’t you leave your car here, you have FREE bus transportation”!!! Umm, ok! Parking is ample, and free too!

Room Tip: Premier Suite!! All the way
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  • Stayed November 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quebec City, Canada
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 29, 2013

What a fantastic resort!!!
While on a little weekend get away me and a couple friends decided to check out the tangle ridge and our expectations were blown away. We stayed in a 3 bedroom loft with a fully furnished kitchen, 2 bathrooms, a real wood fireplace and a balcony overlooking the mountains.
The real treat were the outdoor hot pools with the unparalled backdrop.
Close enough to the town of banff for all your conveniences but just far enough away to enjoy some peace and quiet.
Upon reception we were greeted in a most friendly manner and promptly directed to our room.
I will be returning with my family next time as there is nothing else comparable in the rockies.

  • Stayed October 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Calgary
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 29, 2013

I'm in Banff usually every other month. Small getaways for business and pleasure. I needed to getaway for work and was looking for a quiet, beautiful place infused with inspiration. Hidden Ridge is truly one of Banff's best. I've stayed at countless resorts and hotels in Banff and can't tell you the last time I enjoyed a stay like I did at the Ridge.

The room was beautiful (I was in the loft, wood burning fireplace which has a spectacular view of the snow crested mountains). Drinking my coffee in the morning with sun shining and soaking in that view was so soul refreshing.

The customer service is, without a doubt, the best I've encountered in Banff. Courteous, professional and goes above and beyond.

The room was immaculate and the extra touches leave with you with the sense that this place has great management and people care about the people staying. The bed was heavenly. I felt refreshed and invigorated leaving despite coming for a "work stay."

I'll be back again!

  • Stayed November 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hidden Ridge Resort

Address: 901 Hidden Ridge Way, Banff, Banff National Park, Alberta T1L 1H8, Canada
Location: Canada > Alberta > Canadian Rockies > Banff National Park > Banff
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites
Hotel Style:
#3 Family Hotel in Banff
#7 Business Hotel in Banff
#9 Romantic Hotel in Banff
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hidden Ridge Resort 3*
Number of rooms: 107
Official Description (provided by the hotel):
Tucked away on Tunnel Mountain, Hidden Ridge Resort is quiet and secluded with some of the most spectacular views in Banff and the Canadian Rockies. The modern condos feature wood burning fireplaces, full kitchens and patios or balconies. Take a stroll along one of the many hiking trails around Tunnel Mountain that start outside your door. The tranquil and secluded setting makes it one of Banff's best-kept secrets. Only a mile from downtown area. ... more   less 
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Also Known As:
Hidden Ridge Hotel Banff
Hidden Ridge Resort Banff
Hidden Ridge Banff

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